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Reviews

Average Ratings

4.9
279 lifetime reviews. Includes reviews of Pacific Volkswagen from DealerRater.com
  • Best dealership in South Bay

    I am so happy with Pacific Volkswagen - both their sales department and their service department. I recently purchased my 6th car here and, as us...


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    I am so happy with Pacific Volkswagen - both their sales department and their service department. I recently purchased my 6th car here and, as usual, they exceeded my expectations. They found the car I wanted, structured a great deal and expedited the process for me because I was in a rush. Everyone was there to help. I especially want to thank Jimmy Nolte for going above and beyond to make the experience a positive one. Also, the sales manager, Nancy was a tremendous help. Great place to buy and service you VW's.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Oil / Filter change w/car wash

    Susan Ahn was super friendly and helpful, great service and great dealership.


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    Susan Ahn was super friendly and helpful, great service and great dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great experience

    Great service very patient with us . Left feeling great about the deal.


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    Great service very patient with us . Left feeling great about the deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Emergency Repair leads to new car.

    AAA brought us to Pacific Volkswagen because our VW Rabbit failed in LA while traveling. Repair would have been too costly. It was a stressy situ...


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    AAA brought us to Pacific Volkswagen because our VW Rabbit failed in LA while traveling. Repair would have been too costly. It was a stressy situation. But once we met Steve, the Sales Mgr., things fell into place. We bought a Tiguan. Steve made it a quick and easy transaction with a competitive deal. He knows how to run his business in a pleasant way.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • My experience Pac. VW
    May 8, 2017

    Pacific VW is just the best. My service advisor, Susan Ahn is always nice & friendly. Always keeps me informed on what's going with my car. The en...


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    Pacific VW is just the best. My service advisor, Susan Ahn is always nice & friendly. Always keeps me informed on what's going with my car. The entire dealership is excellent.

    Does recommend this dealer
    Came in for service or repair

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  • Great Experience
    May 1, 2017

    My husband and I met with James Le at Pacific Volkswagen. He was very knowledgeable and answered all my questions and he made me feel very comfort...


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    My husband and I met with James Le at Pacific Volkswagen. He was very knowledgeable and answered all my questions and he made me feel very comfortable. I had a great experience purchasing my JETTA SE. James Le and Monica Ward both were helpful. I was pleasantly surprised that James was waiting for us after we handled all the financial information and handed me the key to my new Jetta since it was after 9:30 pm. Great customer service. I love my new car.

    Does recommend this dealer

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  • Thank you Sergio Angel!
    April 20, 2017

    It was my first experience of leasing a car in the United States. Sergio and his manager went extra mile to help me get approved and meet my needs...


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    It was my first experience of leasing a car in the United States. Sergio and his manager went extra mile to help me get approved and meet my needs. They were very quick, friendly and professional. They also picked me up from home, which was a very nice gesture. Thank you Sergio Angel for your help!

    Does recommend this dealer

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  • Quick and straightforward
    April 16, 2017

    I went in on a Saturday morning for service and after talking to Gloria Perich I decided to trade my lease for a new Golf Sportwagen. I was please...


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    I went in on a Saturday morning for service and after talking to Gloria Perich I decided to trade my lease for a new Golf Sportwagen. I was pleased with the straightforwardness of working on the deal, exploring my options to my satisfaction.

    Does recommend this dealer

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  • thank you Susan Ahn
    April 13, 2017

    i booked my appt online and went in no hassle and Susan was able to help me out. thank you very much Susan now my car is running like new.


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    i booked my appt online and went in no hassle and Susan was able to help me out. thank you very much Susan now my car is running like new.

    Does recommend this dealer
    Came in for service or repair

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  • Reached out and addressed my Service concerns. Thanks.
    March 14, 2017

    I had my handbrake warning light and sound go off in the beginning of January with my 2007 GTI. I brought it in and they replaced my handbrakes, b...


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    I had my handbrake warning light and sound go off in the beginning of January with my 2007 GTI. I brought it in and they replaced my handbrakes, but the light came back on again a week or two later. I was frustrated, and brought my car in the second time to get it rectified, but the light went away while they were checking to see what the issue was. This rattled my confidence. I posted a negative review stating a dissatisfaction as consumer, but their tech reached out to me the next day, promising to fix the situation and lending me a loaner car, giving me back my confidence in their services. I appreciate them for addressing my concerns. Thank you!

    Does recommend this dealer
    Came in for service or repair

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