McGrath Acura in Morton Grove

New 888-318-3980 Dealer Website
Used 888-318-3435 Email Dealer
Service 888-319-0763

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Reviews

Average Ratings

4.4
Average based on 79 reviews
  • great overall experience

    Rashad was such a great person to work with. Best experience buying a car. With McGrath you don't get pressured to buy and they will show you on...

    Dealer Response

    Your kind words mean a lot to us, Jon. We appreciate your feedback and are happy to hear that Rashad was able to meet your needs. At McGrath Acura...


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    Rashad was such a great person to work with. Best experience buying a car. With McGrath you don't get pressured to buy and they will show you only what you're looking for. I definitely recommend them.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Your kind words mean a lot to us, Jon. We appreciate your feedback and are happy to hear that Rashad was able to meet your needs. At McGrath Acura in Morton Grove, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The McGrath Acura in Morton Grove Team


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  • You are better of elsewhere to buy an acura.

    Were ready to sign a contract on new Acura RDX this morning. Sales manager comes up and asks for few thousands dollars extra and try to explain th...

    Dealer Response

    Stephanie, we are sorry to hear about your experience. Thank you for taking the time to bring this issue to our attention. We would like the oppor...


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    Were ready to sign a contract on new Acura RDX this morning. Sales manager comes up and asks for few thousands dollars extra and try to explain that this is what has been communicated.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stephanie, we are sorry to hear about your experience. Thank you for taking the time to bring this issue to our attention. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Sincerely, The McGrath Acura in Morton Grove Team


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  • Great Service

    I own a 2008 MDX and have been a regular patron of McGrath all these years. The reason - the service people are always friendly and if I have a q...

    Dealer Response

    Harold, thank you for reviewing your service experience! We aim to provide exceptional service for our guests and we are proud that this was recei...


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    I own a 2008 MDX and have been a regular patron of McGrath all these years. The reason - the service people are always friendly and if I have a question, Mr. Sisk has always helped me find a solution. Great team!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Harold, thank you for reviewing your service experience! We aim to provide exceptional service for our guests and we are proud that this was received during your time spent with us. We're glad you found our service team friendly. Thanks for your loyalty to the dealership over the years! Don't hesitate to reach out if you have any further questions or needs. Warm regards, The McGrath Acura in Morton Grove Team


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  • Great Service

    Leo Porra was great. Very friendly and professional. Only suggested services that were needed. I waited for the car and mentioned I was walking to...

    Dealer Response

    Phyllis, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud...


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    Leo Porra was great. Very friendly and professional. Only suggested services that were needed. I waited for the car and mentioned I was walking to a restaurant for breakfast he asked if I needed a ride. Said the car would be ready in 1 hour 20 minutes, came back before then and the car wad ready.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Phyllis, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The McGrath Acura of Morton Grove team


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  • Clean, fast, and friendly

    Claire, the service agent that helped me, was very clear, sympathetic, and understanding. The palatine dealer I called in Palatine prior to speak...

    Dealer Response

    Thanks for your outstanding review, Danny! I'm very happy to hear that Claire was of such help to you. We strive to provide excellent customer ser...


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    Claire, the service agent that helped me, was very clear, sympathetic, and understanding. The palatine dealer I called in Palatine prior to speaking with Claire at Mcgrath was very rude and pretended that the recall was my problem and that I was bothering them. Claire at McGrath instantly understood the gravity of the recall and got me set up with a rental right away.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thanks for your outstanding review, Danny! I'm very happy to hear that Claire was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The McGrath Acura of Morton Grove team


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  • Good service

    I'd like the service it was nicely done with a discount, I would definitely comeback for the future service maintenance .

    Dealer Response

    Thank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please fee...


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    I'd like the service it was nicely done with a discount, I would definitely comeback for the future service maintenance .

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The McGrath Acura of Morton Grove team


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  • Welcoming and Knowledgeable Service Experts

    Paul was warm and welcoming upon my entrance to the service department. He made sure I understood the maintenance that was going to happen during ...

    Dealer Response

    Thank you for the kind words, Jacqueline. We're completely committed to providing top quality service and we're thrilled to hear that your experie...


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    Paul was warm and welcoming upon my entrance to the service department. He made sure I understood the maintenance that was going to happen during my appointment and added value to my experience by checking in with me on a recent damage to my door. He provided me with an excellent recommendation for where I could get it fixed. I appreciate his attention to detail and his clarity in explanations. When I came back to pick up my vehicle, Paul was on a lunch break but I was helped out by two other incredible staff members who communicated exactly where Paul was, how my service went, explained the report card to me and discussed what future service appointments will look like. Incredible service from start to finish. Thank you for making it an easy to understand experience. I am grateful to have McGrath Acura of Morton Grove as my "go-to" place for questions and concerns on my RDX.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for the kind words, Jacqueline. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At McGrath Acura, we value our customers and we look forward to seeing you down the road.


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  • Great service

    Was a great purchasing experience, Sean our sales person, his manager and the GM were involved to assist and get us into what we wanted

    Dealer Response

    Jeffrey, we appreciate you taking time to leave us a great review! We are pleased to hear Jeffrey did a great job in assisting you in your purchas...


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    Was a great purchasing experience, Sean our sales person, his manager and the GM were involved to assist and get us into what we wanted

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeffrey, we appreciate you taking time to leave us a great review! We are pleased to hear Jeffrey did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, The McGrath Acura of Morton Grove team


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  • Great Service

    The service was one of the best I have experienced in a long time!! Paul in the service department was exceptionally helpful. He answered all my ...

    Dealer Response

    George, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that...


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    The service was one of the best I have experienced in a long time!! Paul in the service department was exceptionally helpful. He answered all my questions and gave me great advices!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    George, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that Paul was helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! All the best, McGrath Acura in Morton Grove Team


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  • Great service

    The professionalism of the service staff was amazing. Leo greeted my son and me, he asked my son how his day was and all. Explained everthing that...

    Dealer Response

    Thanks for your awesome review, Raymond! I'm very happy to hear that Leo and our staff were of such great help to you. We takes pride in our custo...


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    The professionalism of the service staff was amazing. Leo greeted my son and me, he asked my son how his day was and all. Explained everthing that would be done and walked us over to the waiting area.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your awesome review, Raymond! I'm very happy to hear that Leo and our staff were of such great help to you. We takes pride in our customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, McGrath Acura in Morton Grove Team


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