McGrath Acura of Morton Grove

I’ve gotten 5 Acuras from this dealership. Ellison the manager is great. Super nice guy, respectful and very easy to work with. On the service side Awais is always my goto, helps me out a lot. Their loaners are clean. Wish they had snacks in their lounge area.

I went to the dealership twice in the last nine months to try to turn in my MDX lease to get a smaller car and light of a divorce. The first time I went, it was clear that the sales person was sexist and the offer given was insulting. Nine months later and close to the end of my lease term I insisted on a female. She completely tried to screw me over and I got a $15,000 better deal at a different dealership..

It was my first service and I was so impressed with professionalism of my service consultant Marc. He was able to address all my concerns immediately and in the best way possible. Thank you

I’m was very impressed with level of professional and friendliness of the Sale person, financial representative, and manager! If you’re looking to purchase a new car, I’m definitely encourage you to visit them!

I recently bought my new Acura ADX and had the absolute best experience thanks to Otis and Jasmin. From start to finish, Otis made the process smooth, easy, and even fun. He’s incredibly knowledgeable, patient, and genuinely cared about finding the perfect car for me. He answered every question with confidence and made sure I felt completely comfortable with my decision. Jasmin, the manager, was truly exceptional. She went above and beyond to make sure everything went perfectly and worked tirelessly to get me the best deal possible. Her professionalism, warmth, and attention to detail really stood out, and it was clear she genuinely cared about making the whole experience positive. She made the financing and paperwork process quick, transparent, and stress-free, which I really appreciated. Together, Otis and Jasmin made what can be a stressful process feel exciting and effortless. I absolutely love my new Acura ADX and couldn’t imagine a better team to work with. If you’re looking for a new car, go see Otis and Jasmin, they’re the dream team! Thank you so much!

A good place to buy your car! My experience with the sales person (Icho)was excellent. They know what to do to make you happy!

Everyone here went above and beyond!! Otis and Jasmin and Randy and Sara were all great!!

Otis was very helpful, kind, and patient with us throughout the whole process even though we were a bit difficult at the start. Thank you so much for the positive experience and my new car! FIVE STARS!!

I am extremely dissatisfied with my experience at McGrath in both Morton Grove and St. Charles. When I purchased my used 2019 Infiniti QX50, my purchase agreement clearly stated that I was to receive two key fobs. I only received one. I spent more than eight months following up with your team to obtain the second fob, but after repeated delays and lack of resolution, I was forced to give up. Now, the single key fob I was provided is failing, leaving me in a worse position than when I purchased the vehicle. To make matters worse, I have brought this vehicle in for service on two separate occasions only to learn that your facilities do not even have the proper equipment to service the car you sold me. On one occasion, I left my car while traveling for the week, providing ample time for service. When I returned, I was informed that my car had been forgotten altogether and then held for an additional week. I have spent countless hours trying to escalate this issue and get a senior-level leader to return my calls, yet no one has addressed these concerns. This pattern of neglect and failure to honor commitments is unacceptable and reflects extremely poorly on McGrath’s integrity and customer service. I expect immediate action to resolve these issues.

McGrath Acura was fantastic to work with. professional, friendly, and truly committed to making the process smooth and stress-free. Their team went above and beyond, and I felt taken care of from start to finish. I had visited another Acura dealership in Tinley Park beforehand and left disappointed, but McGrath made the drive more than worth it.