Reviews
Helped me with everything I needed and were so nice with
Helped me with everything I needed and were so nice with everything! He was super nice and friendly, loved it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Honda, we look forward to having you as one of our valued customers for many more years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
No waiting, quick service, drop off and pickup from home
No waiting, quick service, drop off and pickup from home was also fast, friendly and professional associates.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Adrian Nevarez was very helpful, he handled the paperwork
Adrian Nevarez was very helpful, he handled the paperwork and I drove home with a new Honda in under 2.5 Hrs., Which is a huge plus in my eyes. It was very smooth. Brian, I'm sorry
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. Adrian and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dominique Valdez Sales Manager dominiquev@rudolphcars.com
Great customer service.
Great customer service. Didn’t make us feel pressured at all & everything was finalized in a good timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Sandra, for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again! Dominique Valdez Sales Manager dominiquev@rudolphcars.com
I took my CRV to Rudolph Honda and paid $1000 for a part
I took my CRV to Rudolph Honda and paid $1000 for a part and service. They fixed the issue (so they thought) a few days later I returned to the dealership with the "same issue" and was advised by Willie, the service advisor, that it may be another problem. Unfortunately, despite waiting for four months, we have yet to receive the necessary part to repair my Honda, which remains at the Rudolph Honda service department and continues to depreciate in value. Every month, the dealership pushes back the expected arrival date, citing a lack of availability nationwide. We have reached out to American Honda Motor Co, who promised AGAIN. We have had to proactively follow up with the dealership, as they have shown little concern for the inconvenience of our car being out of commission. We caution potential Honda buyers against the brand due to ongoing issues with parts availability. I have been without my working car for almost six months. #americanhondamotorco #rudolphhonda #honda
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. If it were up to the dealership itself we would have your parts but unfortunately it isn't Rudolph Honda pushing back the ETA, it's Honda and we're at their mercy when it comes to part availability. Just like you, we hope this gets resolved soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Great service by Gabriel And Luis.
Great service by Gabriel And Luis. They are the best. We felt comfortable at all times. Thanks!! We love our Pilot
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that Gabriel and Luis had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rudolph Honda! Dominique Valdez Sales Manager dominiquev@rudolphcars.com
Worst experience I have ever had with a dealership.
Worst experience I have ever had with a dealership. Claudia and Taylor were horrible to deal with. I purchased a brand new Odyssey from Rudolph and it's been nothing but A/C issues and bad service. I had taken the vehicle in 5 times in the past month! Taylor, Claudia, Techs and attendants really don't know what they are doing. Had to contact the Honda company and I had to take my van to El Paso Honda to finally get it fixed. Took them half a day! Thank God for them! Honda has a great product but Rudolph is ruining their name.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Roman, thanks for the feedback! I’m glad to hear you took my advise in contacting Honda corporate and to getting a second opinion. As I mentioned on our phone call, Honda would be the best option for further financial assistance when it comes to your vehicles repairs and may also help you get alternate transportation. I hope you find the resolution you need. Thanks for giving us the opportunity to have served you with your automotive needs. I’m sorry we couldn’t do more for you. Without you allowing us to see your vehicle and further diagnose it we aren’t able to do much. Hope you have a nice day! Claudia Aguilar Service Manager Rudolph Honda
Ha!!! Further diagnose. That's hilarious. I gave you all the opportunity the past 5 times I was there. You all are clueless. The "advice" you supposedly gave about contacting the company was what I originally had said I was going to do. They are fully aware of your incompetence. As far as an alternate means of transportation if you would have sold me a working van or fixed it I wouldn't have been in this situation. Simple concept. I pay money and you sell me a working product. I hope ALL your customers read this review before they encounter what I did. El Paso Honda is the only way to go.
Very rude when “trying” to negotiate.
Very rude when “trying” to negotiate. Delivery not even a option. Was told right off that delivery is up to me (13hrs away). When shown other vehicles, pretty much exactly the same in all fashions that were 5 grand cheaper I was told to go buy at the cheaper place. Salesman didn’t even act like he wanted to try and negotiate.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around hope to hear from you soon. Dominique Valdez Sales Manager dominiquev@rudolphcars.com
I was very impressed with the agent that I dealt with.
I was very impressed with the agent that I dealt with. Who’s Claudia ? I didn’t have any dealing with her. The experience with Rudolph Honda service was great & I’ll be happy to keep going there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Great company.
Great company. Very honest and helpful people. Do a great job with customer service. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joann, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com