Don Jackson Chrysler Dodge Jeep RAM

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Reviews

Average Ratings

4.6
378 lifetime reviews.
  • Service Department

    I had an excellent experience as usual when taking my car into the Service Department. I always get the same Service rep who always greet me with ...


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    I had an excellent experience as usual when taking my car into the Service Department. I always get the same Service rep who always greet me with a very pleasant attitude. He always explains the wait time for the services that I need at that time. Once everything is complete, he will explain the findings of the performances of my overall car. Then he tells me what I can expect at the next visit. I am always pleased with the way I am treated at this location. Keep up the excellent work!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Excellent customer service

    I would like to thank Crystal Ward for helping me to get a car when I thought there's nothing no one could do but she was very determined and she ...


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    I would like to thank Crystal Ward for helping me to get a car when I thought there's nothing no one could do but she was very determined and she went above and beyond to make sure she could get me a deal all I had to do was go in and sign papers and no sitting there for hours keep up the good work.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Customer Experience

    Staff is pleasant and respectful. Prices are great! Israel took great care of us. They were so busy and their service and price is the reason why.


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    Staff is pleasant and respectful. Prices are great! Israel took great care of us. They were so busy and their service and price is the reason why.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • the car buying nightmare

    I went there originally because I had seen the reviews online about this place and because their used vehicles were below the price of the market ...


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    I went there originally because I had seen the reviews online about this place and because their used vehicles were below the price of the market by significant numbers. There were a couple of cars that I had wanted to look at; Challenger, Charger but specifically the Chrysler 300. Unfortunately.. I had probably the worst experience as a buyer I'd ever seen. I was greeted by Umar Akbar (sp?). We chatted for a couple of minutes before he'd come off trying to intimidate me and my brother. Telling me basically there's no haggle and whatnot. Which was honestly fine. I told him that I was finally interested in a car which was the 2016 300. He asks me what I'm trying to pay for it I tell him 400-500. He says this car is out of my price range and that he used to be a finance manager. Mind you, I told him I have 3 jobs. He still goes on and continues to tell me that I can't afford it even after I hint to him that I'm already approved for the car that I want through my bank not to mention I'm in the military. Nonetheless none of this matters. He walks away again, and comes back. But while we're walking around a lady and her daughter get out of their car. He literally hops and skips to them immediately and asks them if they need help with anything and says find me if you need help. He then tells us after he walks away that his management is listening to me and my brother with microphones. Not sure what that meant but whatever... My brother at this point is fed up with the way we've been treated and he goes and gets back in the car not wanting to look at anymore cars. He walks me inside and while I walk to his desk, another male with dreads yells "Watch these guys outside looking at the Hellcats, they look suspicious." I look to see if they really really look "suspicious". They absolutely don't. Earlier, my brother and I were looking at the Hellcats too. I'm asking myself did they say the same thing about us too? I'm not interested anymore but I ask Umar, "They steal them?" He says yes, even though the cars are blocked in by other cars so there's no real way to steal them. I'm honestly fed up at this point but don't want to be rude even though I was treated like trash the whole time. He tells starts showing me Chrysler 300s that are from 2014-2015 with like 50K+ miles. I pull the car online from my phone and show him he states that I should have said something to him about the car. I was just done at that point and called it quits and tell him I'm leaving. I can honestly say I'd rather not have a car than to give them my money for a car at a great deal. I'm believing that these reviews are fake.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Mr. Joey Hendrix

    I just have to say that the experience I had at Don Jackson was above and beyond any other car buying experience I've ever had. My sales rep Cryst...


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    I just have to say that the experience I had at Don Jackson was above and beyond any other car buying experience I've ever had. My sales rep Crystal Ward is the best and most friendly saleswoman EVER!! She didn't try to push anything on me or haggle. She has an awesome no pressure approach. I would recommend anybody I know to go see her. If you're ready for the most excellent and easiest car purchase that you'll ever have then you have to go see Crystal Ward. Best Sales Rep Ever!!! Thanks Crystal

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Response

    They had a FJ that I was interested in was very helpful. Called me the next day after sending them a email asking about their vehicle. I would mos...


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    They had a FJ that I was interested in was very helpful. Called me the next day after sending them a email asking about their vehicle. I would most definitely recommend this dealership to everyone.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Jacquelyn Sublett

    On March 13, 2017; I am to visit Crystal to pick up my new Jeep Patriot. Chrystal met every need I had. She was so professional and at the end she...


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    On March 13, 2017; I am to visit Crystal to pick up my new Jeep Patriot. Chrystal met every need I had. She was so professional and at the end she made me cry. She was so patience with me; she set up my phone for me. I am not used to the technology in cars. I am so thankful for her and Mr. Payne how passionate they are with their job. Crystal is a down to earth person and deserves whatever award Chrysler has to offer for her. You are Awesome Chrystal. Keep being a people person. Jackie Sublett

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Crystal did it!!

    Crystal was AMAZING. She made the process really painless. She was direct & honest with me upfront. I really really appreciated that. She wasn't t...


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    Crystal was AMAZING. She made the process really painless. She was direct & honest with me upfront. I really really appreciated that. She wasn't trying to sale me, and she worked within my means. I went In for a 2016 with 20k miles and left with a BRAND NEW 2017 Dodge Journey with so many upgrades & was still within my ideal price range and payments that capped under my total monthly budget. Crystal is the TRUTH!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • That young lady named Crystal

    I was given Crystal's name by a former coworker of mine when I was in search of a new car. I had a 2010 Dodge charger with over 160,000 miles on i...


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    I was given Crystal's name by a former coworker of mine when I was in search of a new car. I had a 2010 Dodge charger with over 160,000 miles on it and I still owed nearly $13,000 on the car. When I tell you Crystal worked wonders, she is an amazing sales rep. I must say this has been the best experience in purchasing a car that I've ever had. It did not take the entire day I talk to Crystal on the phone the day before the next day she have my car ready when I arrived thank you Crystal you are an amazing person be blessed. 2016 Chrysler 200 I love it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Crystal was amazing

    My son recommended that I go see Crystal if I was interested in getting a car with great customer service. I must say this was the most easiest ex...


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    My son recommended that I go see Crystal if I was interested in getting a car with great customer service. I must say this was the most easiest experience I have ever had. This was my first time purchasing a car from a dealership Crystal has to be one of the most caring informative enthusiastic sales reps in this world. Thank you Crystal for everything you done and your hard work in helping me purchase my first car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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