****FRAUD ALERT***** Stay away from this dealer. I purchased brand new car from this dealership on 3/18/2020 wanting to turn in my used one after striking... the deal with the salesperson including discount and covering remaining payments on old one. I asked the salesperson to write up that on paper, because it sounded unbelievable and he obviously refused to do so. I asked him why such a great deal (compared with other dealers), he said due to COVID-19, people are not coming and they want to sell cars. Lied to me that the sales office is closing at 3 pm and I better come before or else I would lose the deal. I told them I can't make it before 5:30 pm and closing time automatically moved to 7 pm( left at 9 pm). But since the deal was too good to pass up, I decided to drive all the way from Charlotte. I took them for their words for whatever we discussed on the phone with the sales guy, and utterly regretting it as now I am making payments to both of my cars. Now, they don't even recognize me and have cut off all communication after selling the car. Their manager, Robert Smith, called me and talked very unprofessionally and flat out lied to my face about the car I was interested in, which I caught him red handed while he was on the phone and told me I made a mistake and he hung up the phone on me.
The short, They forgot to tighten the bolts to my drive axle during a repair causing it to fall off while driving. They then continued to downplay the... severity of there mistake (the service manager said he couldn't see how losing power to the car when a driveshaft fell out could be dangerous) and then were unbelievably slow (considering the circumstances) with getting my car fixed and back to me. It has cost me money, time and frustration dealing with this issue and they have done the least they could possibly get away with to make it up to me. DO NOT HAVE YOUR CAR REPAIRED HERE. The mistake was bad enough, however, the customer service I received afterward was deplorable. The long, I bought a pre-certified used 2015 Volkswagen GTI with right at 50,000 miles around July of 2019 and it has been the worst customer experience of my life. The sales team made a few mistakes along the way but took appropriate steps to resolve them. The horrible part all started when the car first broke down after putting about three thousand miles on it. I was upset as I had just gotten the car. Brooks, from the sales team, was very understanding and stayed late to get me in a loaner that night. (Again this complaint reflects the service department) The problem, which was a bad slave cylinder in the clutch fell under warranty. The repair took over 2 weeks to complete and during the dismantling of the clutch it was found it needed replacing too. The dealership was very poor about communicating what was taking so long with the repair. Three months later the car broke down again and left me stranded again. It had to be shipped to another dealer and thank god it was. The dealer called me the next day with immediate concerns as to had recently done repairs to my car. She then informed me that Flow Volkswagen of Greensboro had left 12 bolts on both the right and left CV axle un-torqued and the left had fallen out as a result. She commented on how she had never seen or heard of anything like this. The mechanic who properly repaired the car shared the same sentiment. The representative from the other dealership informed me that I would have to get Flow Volkswagen of Greensboro to authorize the repair. I called Flow and was annoyed with the dealership when calling but stayed professional and said I would hope they plan to make this right. The service representative and I agreed that what had happened was unacceptable but there was nothing they could do that day as a manager was not present. I didn't really like that answer as this seems like the type of issue where you come in on your day off to fix. Next day the GM called, I believe his name was Scott. Scott and I talked about my dissatisfaction with the service department. I informed them I was displeased with how long it has taken for them to approve the repairs. The ONE thing I asked for after all my trouble up to this point was that Flow Volkswagen expedite this process as the rental had a lot of restrictions that didn't fit my lifestyle. We agreed that would happen and the call ended. This called occurred around 10 am. I got a text message (included in the pictures) from the other dealer that Flow Volkswagen had still not contacted them at 4:20 PM! It had been over 6 hours from my call with the GM about how we were going to expedite the process and they hadn't even called the other dealership! I was livid, I Immediately called the dealership back and asked to talk to the GM. She said he wasn't available. I lost my cool and yelled at the secretary and I'm not proud of that and later apologized for taking it out on her. Then and only then did they make the call! This cost me a day of shipping which pushed the repair back another 2 days because of the weekend. DON"T ALLOW THIS DEALERSHIP TO DO THIS TO YOU. I have more to this complaint but have hit the character limit.
Was very impressed with staff and inventory. Prices were a little high for my present pocketbook, but I will be back. The staff made it enjoyable.
Always a pleasure dealing with Audi dealership and service department.
Leased a new Passat through salesman Dale Upchurch. Dale was very professional, knowledgeable and pleasant to deal with.
Happy with service on my Jetta. New tires and oil change. Car was washed and shiny.
Flow Volkswagen is quite thorough in its work, customer friendly and will works hard to deliver a positive experience.
Maggie gave Great Customer Service! I broke down passing through Greensboro. My car was towed to Flow VW that night. Maggie called me first thing in the... morning, and my alternator was replaced within hours that day! I highly recommend this dealership.
I'm on my second new car from Flow Volkswagon. Need I say anything more?
Not being from the area and just getting a pre-inspection done on a vehicle I was considering to purchase, Doug, Maggie and the service Tech made me feel... like I was a customer there for years. What a crew. This is how all dealerships should be. You are very fortunate to have these employees. I will gladly recommend your dealership to anyone I meet along the way. Please thank them all again for me.