Modern INFINITI of Greensboro

EXCEPTIONAL service deserves recognition. My experience at Modern Infiniti was truly elevated because of James Williams, who delivered service that was nothing short of OUTSTANDING. From the moment he stepped in, James showed remarkable professionalism, attentiveness, and genuine care. His communication was clear, his updates were timely, and his customer‑first approach made me feel completely supported throughout the entire process. James didn’t just meet expectations — he set the standard for what exceptional service should look like. Before James took over, Justin scheduled my appointment and checked me in with ease. In his absence, he assured me James would take great care of me — and James absolutely did, seamlessly stepping in without a single hiccup. When I returned to pick up my vehicle, I had the pleasure of speaking with Service Manager Deon Johnson, whose warm and professional presence was the perfect finishing touch to an already excellent experience. The entire Modern Infiniti team contributed to a smooth visit, but James Williams was the true highlight — his dedication and service made this experience memorable and genuinely impressive. Thank you, James, and thank you to Justin, Deon, and the rest of the Modern Infiniti staff for taking such excellent care of me and my SUV. You’ve earned a loyal customer.

EXCEPTIONAL service deserves recognition! My experience at Modern Infiniti was truly elevated because of James Williams, who delivered service that was nothing short of OUTSTANDING. From the moment he stepped in, James showed remarkable professionalism, attentiveness, and genuine care. His communication was clear, his updates were timely, and his customer‑first approach made me feel completely supported throughout the entire process. James didn’t just meet expectations — he set the standard for what exceptional service should look like. Before James took over, Justin scheduled my appointment and checked me in with ease. In his absence, he assured me James would take great care of me — and James absolutely did, seamlessly stepping in without a single hiccup. When I returned to pick up my vehicle, I had the pleasure of speaking with Service Manager Deon Johnson, whose warm and professional presence was the perfect finishing touch to an already excellent experience. The entire Modern Infiniti team contributed to a smooth visit, but James Williams was the true highlight — his dedication and service made this experience memorable and genuinely impressive. Thank you, James, and thank you to Justin, Deon, and the rest of the Modern Infiniti staff for taking such excellent care of me and my SUV. You’ve earned a loyal customer.

Was not contacted in regards to this matter but was able to purchase vehicle elsewhere

It was easy for us as the buyers, and the salesperson and finance manager knew all the answers to our questions. Very professional and comfortable experience.

personable service; free car wash! Car returned on time as promised.

Service managers were helpful, friendly, and informative when relaying information about the diagnostic test

Everyone was so nice and Friendly, they worked quickly to get us what we was looking for.

I would Like to Thank Mr. David Pollock In reminding us that we had purchased a service agreement when we purchased our car and had only used it twice. And the tech who serviced our car and alerted us to a real problem and not just trying to sell us some service that may or may not be needed. My hats off to your service Dept. For being honest and TRUST WORTHY. That EARNED My business from here on out . Thank You guys . Great Job. Robert Hicks

Abdul was very professional and pleasant to work with. This is our second time purchasing an Infiniti QX50 within the past five years. Both times were a good experience.

Keep you informed about your work and have done a good job so far.