New 866-925-6944 Dealer Website
Used 866-782-7740 Email Dealer
Service 866-520-7782

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Reviews

Average Ratings

4.5
Average based on 59 reviews.
  • Top Notch Customer Service

    From the General Manager Rob to sales associates Mark and Josh to the finance department, all provided courtesy, excellent service. Rob went out o...

    Dealer Response

    Thanks for taking the time to write this outstanding review for Modern Infiniti. We appreciate the opportunity to have earned your business. Ple...


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    From the General Manager Rob to sales associates Mark and Josh to the finance department, all provided courtesy, excellent service. Rob went out of his way to transfer a pre-owned vehicle from another Modern dealership to his store in Greensboro (a location much more convenience for me). Thank you to Modern Infiniti Greensboro for a wonderful buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to write this outstanding review for Modern Infiniti. We appreciate the opportunity to have earned your business. Please let us know if you should need anything in the future.


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  • Modern Difference. Got that right!!

    Bad experience for the first experience. Scheduled and confirmed an appointment with Brittany for a test drive. Unfortunately the vehicle was sold...


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    Bad experience for the first experience. Scheduled and confirmed an appointment with Brittany for a test drive. Unfortunately the vehicle was sold before my confirmed appointment. Neither the dealership nor Brittany called to update me on the sell. Their location is not the most convenient location. I made time in my schedule to visit their dealership to learn the car was sold. How inconsiderate or a sales tactic. The car is still on the website as I type. I still haven't received a call back from Brittany. Also note that she was not even in the showroom for my scheduled appointment. They had to ask someone else to help me. Poor customer service especially when you are in sales. I will definitely remember my "Modern Difference" experience. It will be my last.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Miserable Infiniti Owner

    I called the service department and was told that I could come in anytime between 8am and 12pm for a simple oil and filter change on Saturday morn...

    Dealer Response

    DeVon, thank you for sharing your concerns. Oil change service on Saturday mornings are handled on a first come, first serve basis. We apologize f...


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    I called the service department and was told that I could come in anytime between 8am and 12pm for a simple oil and filter change on Saturday morning. Well, I arrived at 10:45am and was told I was TOO LATE to get my car serviced!!!! I then called and spoke to the service manager who was just as dispointing. I was even more disappointed when I called to speak to the General Manager only to find out there isn't one! Once I get rid of this infiniti, I WILL NOT BUY ANOTHER ONE, NOR WILL I BUY ANYTHING FROM ANY MODERN DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! VERY DISAPPOINTING@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    DeVon, thank you for sharing your concerns. Oil change service on Saturday mornings are handled on a first come, first serve basis. We apologize for any misunderstanding, but upon your arrival our service advisor shared with you that there were two customers ahead of you and that it would be around a two hour wait to have service completed on your vehicle. He offered you the opportunity to wait, or to come back on another day for a shorter wait time if two hours would be too long. Our Service Director, Tony Gasque, and General Sales Manager, Brad Hagler, are both highly qualified to handle any concerns that you may have with our dealership. Again, we apologize for any misunderstanding, and we hope that we can regain your trust. Please feel free to reach out to either our service director or general sales manager should you wish to further discuss your visit.


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  • EXCEPTIONAL SERVICE

    Finally found a dealership that actually cares about you! Service department is outstanding and they try their best to accommodate your needs! Sin...

    Dealer Response

    We appreciate your kind words about our service department, Cathy! Thank yo for allowing us to service your vehicle. We will be sure to share your...


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    Finally found a dealership that actually cares about you! Service department is outstanding and they try their best to accommodate your needs! Since my job as a Realtor keeps me on the Road, I frequent Modern A LOT! And with their awesome loaner program, they have a vehicle waiting for me when I arrive, so I don't miss a beat!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your kind words about our service department, Cathy! Thank yo for allowing us to service your vehicle. We will be sure to share your comments with our team. We look forward to seeing you again at your next appointment!


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  • The best car buying experience ever!

    My car buying experience at Greensboro's Modern Infiniti was one of the best I have ever had! From the first day I visited the dealership, I was w...

    Dealer Response

    Thank you for providing this insightful feedback about your experience working with our team, Ann! We're glad that they could make your buying exp...


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    My car buying experience at Greensboro's Modern Infiniti was one of the best I have ever had! From the first day I visited the dealership, I was welcomed and treated respectfully, professionally, but also in the most friendly manner. I was presented with my car options, educated on each one, given accurate financial options, and in the following days, I was contacted with more information. This group worked together to not only find the car I requested, but to make it work in my budget. Car buying can be fairly stressful, but the group at Modern Infiniti in Greensboro worked to make my purchase one that was extremely enjoyable. I highly recommend Modern and thank Brad, Mark, Jim, and Josh for all your help...and I love my car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for providing this insightful feedback about your experience working with our team, Ann! We're glad that they could make your buying experience quick and efficient, and that they found the exact vehicle you were looking for. We look forward to doing business with you again in the future!


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  • Excellent Customer Service Recovery

    I am completely blown away by the service at the Wendover location. After purchasing my 2013 JX35 from the WS location, I was very dissatisfied wi...

    Dealer Response

    Thank you for providing this feedback about your experience working with our service team. We are glad that Billy and Tony were able to diagnose a...


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    I am completely blown away by the service at the Wendover location. After purchasing my 2013 JX35 from the WS location, I was very dissatisfied with my service. I experienced a terrible water leak that soaked the interior of my car. When following up with the WS location, I was accused of leaving my windows down causing the problem. I was devastated. I returned the car twice for investigation without resolvement and continued to be treated as if the problem was my fault. My heart was broken that I lost joy in my car buying experience. I desperately wanted the customer experience from a quality dealership versus "other" dealers. And, interestingly, I never received a customer service e-mail such as this one. Finally, we decided to take my JX to the Wendover location. Billy and Tony performed a complete investigation to find that my sunroof was not installed properly and the draining systems were completely clogged. They disassembled my car, replaced the stinking carpet, replaced the pillars and aligned all my doors, sunroof, etc. to ensure appropriate seals. To that end, the folks at Wendover maintained professionalism and never once talked ugly about about their sister dealership. I look forward to my ongoing relationship and next purchase at the Wendover location!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for providing this feedback about your experience working with our service team. We are glad that Billy and Tony were able to diagnose and fix the issue with your JX35. We apologize that your experience with the WS location was not satisfactory, and we have forwarded your comments to their management team so that they can ensure this does not happen again. We hope you're now enjoying your vehicle, and we look forward to seeing you again in the future!


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  • A new member of the Infiniti family...

    What an unbelievable experience. These guys know how to treat people. I will continue to do business with Modern Infiniti.

    Dealer Response

    Welcome to the Infiniti family! We appreciate your kind words about our dealership. We look forward to doing business with you again in the future!


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    What an unbelievable experience. These guys know how to treat people. I will continue to do business with Modern Infiniti.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Welcome to the Infiniti family! We appreciate your kind words about our dealership. We look forward to doing business with you again in the future!


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  • Freaking Awesome Service!!!

    Got my oil changed and they also washed my car and did a complimentary inspection which helped out a lot. The people there where nice and the woma...

    Dealer Response

    Thank you for the great feedback about your service visit! We appreciate you recommending us. We look forward to seeing you again soon!


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    Got my oil changed and they also washed my car and did a complimentary inspection which helped out a lot. The people there where nice and the woman that got me set up and billed me out was super nice. I defiantly recommend going to that dealership for service

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great feedback about your service visit! We appreciate you recommending us. We look forward to seeing you again soon!


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  • Great Experience! Professional staff!

    First of all, let me state that I have historically disliked dealing with car dealerships. I live in the Atlanta area and have not had positive ex...

    Dealer Response

    Thank you for this thoughtful review about your experience with us, Janine! We're glad to know that we could help you get the perfect vehicle, and...


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    First of all, let me state that I have historically disliked dealing with car dealerships. I live in the Atlanta area and have not had positive experiences attempting to work with the Infiniti dealers that are local. I found a slightly used QX50 on the Modern Infiniti website that I was interested in and sent an email inquiring as to the availability of the vehicle. Within 30 minutes, I received a very professional response from Alex, the Internet Sales Manager. Alex and I communicated via email and came to an agreement on the cost of the new vehicle, as well as the trade-in of my vehicle. Alex was so responsive and made the experience of negotiating for the vehicle completely painless. I'm thinking to myself, this is too easy .... But it gets even better. As I mentioned, I live in the Atlanta area and really didn't want to make the drive to NC to pick up the car. Alex arranges to have all of the paperwork sent to me via FEDEX and a wonderful man by the name of Don drove to Atlanta and delivered the vehicle to my door step. And what a beautiful vehicle it is! Don delivered it to me in pristine condition and with a full tank of gas. All of this occurred within a time frame of only five days. My experience with Modern and Alex was overwhelmingly positive and I would highly recommend this dealership. I love Infiniti and Modern will have my business when I am ready for my next vehicle. Thank you so much for making the purchase of a new car such a positive experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this thoughtful review about your experience with us, Janine! We're glad to know that we could help you get the perfect vehicle, and have it delivered to you. We hope you're enjoying your QX50, and we hope to do business with you again in the future!


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  • Quality Service in a Comfortable, Inviting Setting

    First and foremost, I have never regretted my decision to purchase a new G35 Infiniti in 2004 at Modern Infiniti. Similarly, I am convinced that I...

    Dealer Response

    Thank you for this thoughtful review regarding your experience with our service department over the years! We will be sure to share your comments ...


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    First and foremost, I have never regretted my decision to purchase a new G35 Infiniti in 2004 at Modern Infiniti. Similarly, I am convinced that I made the best decision to always service my car at the dealership. Through the years, I have been highly pleased with the guidance and attention provided whenever my car was serviced under warranty and beyond this point. I tremendously appreciate the special efforts by Mitchell F. Blumentritt to keep me abreast of particular needs for my vehicle. He goes beyond the call of duty to explain critical service points and to ensure that I understand exactly what needs to be done. It is especially helpful to be informed of options as related to establishing priorities addressing service needs. For example, while Mitch might point out to me the need for a particular service, he also advises me regarding the timing for the service. Recently, in September when I needed to replace rear brake pads, Mitch assisted me in determining the best time to schedule the service. Additionally, he shared feedback concerning other matters which would require attention and offered a timeframe for consideration. In short, I realize that I am not required to service my car with Modern Infiniti; however, since taking ownership of my G35 in 2004, it never occurred to me to take the car any other place. I feel extremely comfortable interacting with service representatives, and it is also good that they know me as a consequence of the many years servicing my car. As a satisfied customer, I would definitely recommend Modern Infiniti to anyone shopping for a car or seeking service. Finally, in addition to Mitchell Blumentritt, I would be remiss not to mention two other individuals at the dealership who warrant special commendations . First, I want to acknowledge Michael Bullis, service department, who has also assisted me with servicing my car. Second, I am grateful to Tony Gasgue, service department manager, who went beyond the call of duty to aid me during a crisis. Last winter, subsequent to shopping for grocery just in front of a snow storm, my car would not start. I figured it was the battery. Fortunately, I was near the dealership, and decided to phone the service department for help. Tony Gasque answered the phone saying, "I know who you are" and asked "Where are you?" In a matter of minutes, he arrived at the Harris Teeter parking lot and started by car. I drove directly to the dealership and was quite fortunate that the battery I needed was in stock. Hence, the car was back in service immediately and my food did not spoil. I have shared this situation to merely illustrate another example of why I rate this dealership service department at the highest level. I am truly convinced that members of the service department genuinely care about the customers and exert every possible effort to not only deliver superb service, but also ensure that customers are properly advised, treated with respect, and pleased upon leaving the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this thoughtful review regarding your experience with our service department over the years! We will be sure to share your comments with Mitch and Tony. Thank you for allowing us to service your vehicle, and for also recommending us to others. We look forward to seeing you at your next appointment!


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