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Garnet Ford

(1,917 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(1,917 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Garnet Ford from DealerRater.

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Great New Car Buying Experience

I purchased 2015 Ford Explorer at Garnet Ford. From online vehicle research to test drive to final purchase, it has been an excellent experience. Salesperson Anthony Dorazio was very helpful to me in finding the exact vehicle I wanted, trading in my previous car, and completing the purchase quickly and efficiently. I would recommend him and Garnet Ford to people I know looking for vehicles they sell. I look forward to a continued good relationship with the dealership, its service department, and its staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service!

I purchased a 2014 Ford Escape I brought my car in for an oil change and tire rotation and inspection and the service was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great people, excellent work

Wayne Thomas went out of his way to get everything done to my car that needed to be done. One recommendation is that when the customer drops their car off the person checking them in asks the customer when they need the car back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

2008 Ford Escape. I have brought my Escape for service to Garnet Ford, Chadds Ford, Pa. regularly since purchase date August 2007. Service has always been fast, efficient and effective.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Amazing Service!

Chris Hortinger (I could have spelled that incorrectly) is amazing and will be the only person I let work on my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service to my 2011 F-250

We have had two vehicles that have been serviced at Garnett over the years. The workmanship has been tops by your technical staff. I really appriciate working with David Richards in your truck/fleet dept. He has worked with me on several occasions to help with my 2011 f-250. The most recent visit i requsted a loaner because i felt it was going to take several days. He came through for me and it is a huge help so its minimal impact on me getting to and from work. Once again, KEEP UP THE GREAT WORK. THANKS!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thank you!

I drive a fleet 2013 Ford Taurus. It has been to Garnet for PM, as well as a few recall notices. Wayne Thomas is the Service Associate/Consultant who is my point of contact. On my first visit to Garnet Ford, he surprised me by looking into whether or not service was already part of the fleet agreement with "my" car. Turns out it was not, but I had not thought of the possibility. Wayne has been unswervingly cordial; he has always kept me fully apprised on status and aware of the relative urgency for each of the various recall issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Staff! Way to go Sharon Westwood!

Sharon Westwood was awesome. The reason my wife and I keep coming back to Garnet Ford is the service and attention we get from people like Sharon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service Dept is wonderful!!

I brought my 2009 Expedition in for a noise that another dealership, had told me was a major engine component and would cost $2500. My wonderful technician, Bob, was driving through the parking lot with me on our way to test drive for the noise. We got halfway through the parking lot, he heard it, put the truck on the lift and as it turns out, the noise was a $3.17 heat shield clamp. My truck was done in a half hour. They saved me time, money and most importantly unneeded engine work. I can't thank Brian Devoll, Bob and Ira enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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service

No problems. All seems well...........................................................................

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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