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Reviews

Average Ratings

4.5
59 lifetime reviews.
  • Great Service, In and Out Very Quickly

    Greatly surprise at how quickly we were in and out of the dealership. Tyson was great in helping us figure out our new 2015 Jeep Grand Cherokee Ov...

    Dealer Response

    Tina, thank you for taking the time to leave an excellent review! We are pleased to hear you had a great experience with our team. They will be ha...


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    Greatly surprise at how quickly we were in and out of the dealership. Tyson was great in helping us figure out our new 2015 Jeep Grand Cherokee Overland. Would definitely recommend him and our finance lady was also great. Love my new vehicle and if I have no problems in the near future will continue to buy the Grand Cherokee. I have bought many vehicles over the years and this was probably one of the best experiences I've had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tina, thank you for taking the time to leave an excellent review! We are pleased to hear you had a great experience with our team. They will be happy to hear your kind words. We greatly appreciate your business and look forward to seeing you again in the future.


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  • Great Vehicle, Great Service

    I had been looking for a specific used Volvo, and Doug Smith happened to have the car I was looking for on their lot. I lived 5.5 hours away so I...


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    I had been looking for a specific used Volvo, and Doug Smith happened to have the car I was looking for on their lot. I lived 5.5 hours away so I couldn't just pop over and look at the car, but Tyson was kind enough to be my "eyes" and sent me a couple of videos of the vehicle condition and pointed out any blemishes. He was able to give me a top dollar trade-in quote for my Subaru without seeing the car in person, which was awesome. In the end, I ended up making the journey to trade in my car with them and I am glad I did. There were no surprises when I saw the car in person, and I was in and out with my new (to me) car rather quickly. Smiles all the way home, couldn't be happier.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Brian Lowder & Service Department Are Amazing

    Brian and the service team at Doug Smith went way out of their way to help me. Somehow I had a voice recognition problem with my car and they che...


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    Brian and the service team at Doug Smith went way out of their way to help me. Somehow I had a voice recognition problem with my car and they checked it out and rebooted it and decided I needed a new radio to fix the problem. They were terrific and were very concerned about making sure my new car was all I dreamed it would be. They are the best service team I've ever met.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing experience

    My husband & I were in the market for a new car after an accident. Gavin Denny contacted us and we went in to talk to him and we bought a kia so...


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    My husband & I were in the market for a new car after an accident. Gavin Denny contacted us and we went in to talk to him and we bought a kia soul from him. He was so pleasant to deal with and worked with out schedule and kept in touch with his. I would definitely go to him again I'm not always the easiest to impress but I was with gavin and everyone who works at the American Fork Doug Smith Thank you You Rock, Gavin!!! Tammy

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • David

    First time customer at Doug Smith and first time truck buyer. I have always owned SUV's and sedans. The salesman Mr. Brent "Shrek" Nelson had truc...


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    First time customer at Doug Smith and first time truck buyer. I have always owned SUV's and sedans. The salesman Mr. Brent "Shrek" Nelson had truck ready for test drive and answered all questions. The buying process was the easiest I have ever experienced and no games. Process was quick and easy and also got a great deal! I will defenitly recommend Doug Smith and Mr. Nelson aka "Shrek" in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Express Lane Repair

    Aug. 2 we arrived a little grumpy at 7 a.m. with our Subaru Forester hood secured with a bungee strap. We were first in line. Your intake techni...

    Dealer Response

    Hello, Terence! We appreciate your 5-star review! It was our pleasure getting you back on the road as soon as possible! We know how disappointing ...


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    Aug. 2 we arrived a little grumpy at 7 a.m. with our Subaru Forester hood secured with a bungee strap. We were first in line. Your intake technician was cordial and efficient. Repairman Steven Robertshaw found our hood latch was bent and the hook on the underside of the hood wouldn't engage. He bent it back in shape, realigned and lubed it and we were quickly back on the road with peace of mind. Your Express Lane service is outstanding. I've never heard of that service anywhere. Great boon to travelers! I am imprsessed!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, Terence! We appreciate your 5-star review! It was our pleasure getting you back on the road as soon as possible! We know how disappointing it is when something happens to your car especially on trips! Enjoy the rest of your trip! We appreciate your kind words and wish you safe travels! Rich Green Subaru Manager richgreen@heydoug.net 801-492-0100


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  • WENDY ROBINSON

    Great service and the besy value on cars in the state!

    Dealer Response

    Thank you for the kind words, Wendy! We appreciate your business and hope to see you again in the future.


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    Great service and the besy value on cars in the state!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words, Wendy! We appreciate your business and hope to see you again in the future.


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  • Great Service

    Doug Smith's service department took great care of me and my vehicle when my check engine light came on right before a family road trip. They told...

    Dealer Response

    It was our pleasure to assist and provide you with an excellent service experience. Please feel free to let us know if there is anything we can do...


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    Doug Smith's service department took great care of me and my vehicle when my check engine light came on right before a family road trip. They told me what was wrong and were able to get it fixed quickly so we could hit the road.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It was our pleasure to assist and provide you with an excellent service experience. Please feel free to let us know if there is anything we can do for you in the future. We hope to see you again in the future.


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  • Kia Soull

    Would recommend Doug Smith Kia to friends and family. Was reluctant to go through a dealership, but did not feel pressure to buy & was very comfor...

    Dealer Response

    Kelci, thank you for taking the time to leave a wonderful review and recommendation! It is a pleasure to hear our team went above and beyond to pr...


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    Would recommend Doug Smith Kia to friends and family. Was reluctant to go through a dealership, but did not feel pressure to buy & was very comfortable with our salesman and finance person. We were provided a range of options & all of our questions and concerns were addressed. Only complaint is that the salesman did not point out that the car did not have cruise control & this was something we did not notice (the automatic model had cruise control so we assumed the manual we purchased would also have it). I definitely did not feel taken advantage of & I would go through this dealership again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kelci, thank you for taking the time to leave a wonderful review and recommendation! It is a pleasure to hear our team went above and beyond to provide you with an excellent experience. We appreciate your business and hope to see you again in the future.


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  • poor experience.

    I'm very dissappionted with the way I was treated when I went in. I had some questions about leasing a vehicle and the guy i talked to was very ru...

    Dealer Response

    Jenny I appreciate your feedback. I'd like to discuss your experience in more detail. Would you be willing to reach out to me at your earliest con...


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    I'm very dissappionted with the way I was treated when I went in. I had some questions about leasing a vehicle and the guy i talked to was very rude and wouldnt answer my questions directly. The time before that, they would hassle me to get me into a car that I wasn't ready to buy yet, just looking. My family has been buying cars there for years, so I felt I should have been treated better since we gave them so much business, but I will no longer be a customer.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Jenny I appreciate your feedback. I'd like to discuss your experience in more detail. Would you be willing to reach out to me at your earliest convenience? Best, Rich Green richgreenster@gmail.com


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