Rick Hendrick Toyota Sandy Springs

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Reviews

Average Ratings

4.5
449 lifetime reviews. Includes reviews of Rick Hendrick Toyota Sandy Springs from DealerRater.com
  • Low-Stress, Hassle-Free, New Car Purchase

    I needed a car, period. After having gone without a car for a year, with two teenagers, and a new job; I was at my wits end. After canceling a hai...


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    I needed a car, period. After having gone without a car for a year, with two teenagers, and a new job; I was at my wits end. After canceling a hair appointment with my stylist due to transportation issues, my stylist told me about her awesome car buying experience and recommended that I call Romina at Rick Hendrick Toyota. I took Romina's information, not really expecting much because I was starting over in life and I didn't expect anyone to understand that except me and God. However, this was not the case! From the moment I contacted Romina, she regarded me as important and treated my circumstances from the perspective of a fellow human being as opposed to a statistic or sales quota. This isn't a long story to make short because the very next day, I was approved for a brand new 2015 Toyota Corrolla! No, I didn't have take off work to convince Romina of my need for a car. No, I didn't have to obtain massive amounts of personal documents to provide to Romina. Instead, Romina asked me "straight to the point" questions. I answered. I was approved and told I could come pick out my choice of Corolla. What a blessing! I'm so grateful. Furthermore, Romina still keeps in contact with me; how thoughtful... see; human being experience. My only caveat is for the dealership to supply free water to it's customers.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Expectations Met
    April 26, 2017

    Great service and knowledgeable staff made purchasing my car effortless. Would buy again anytime and the finance department was very professional....


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    Great service and knowledgeable staff made purchasing my car effortless. Would buy again anytime and the finance department was very professional. Great cookout on Saturdays.

    Does recommend this dealer

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  • FIVE STARS
    April 26, 2017

    Excellent customer service that exceeded all of my expectations! I definitely will continue to purchase and service my vehicles at Rick Hendrick ...


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    Excellent customer service that exceeded all of my expectations! I definitely will continue to purchase and service my vehicles at Rick Hendrick Toyota in Sandy Springs.

    Does recommend this dealer

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  • Easy and painless
    April 26, 2017

    Susanne Davis was awesome sales person friendly, engaging and knowledgeable. She followed up with me and made sure all my questions were answered ...


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    Susanne Davis was awesome sales person friendly, engaging and knowledgeable. She followed up with me and made sure all my questions were answered to my satisfaction.

    Does recommend this dealer

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  • Buying a car with Susan Davis
    April 23, 2017

    I worked with Susan Davis it was amazing in my buying experience! I would not have gone anywhere else! Customer service was great, I love my new c...


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    I worked with Susan Davis it was amazing in my buying experience! I would not have gone anywhere else! Customer service was great, I love my new car!

    Does recommend this dealer

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  • Oustanding Customer Service
    April 23, 2017

    My wife and I had been searching for a specific vehicle for over a month. We had visited several dealerships with no luck. We finally found the c...


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    My wife and I had been searching for a specific vehicle for over a month. We had visited several dealerships with no luck. We finally found the car we wanted on Rick Hendrick's website for a great price. The service we received when we got to the dealership was outstanding. Although we arrived at the end of the workday day, we were greeted with a smile from Ms. Susann Davis who immediately made us feel at ease. We felt like old friends the entire time and not like just another customer. Susann was extremely knowledgeable giving us all the information we needed to make our decision. She stayed with us past 10pm that night and never stopped smiling and helping. We finished in finance with Mr. Mustafa Floyd who was also right there with a smile. He walked us through our purchase on a late night never rushing and patiently answering all of our questions. He could not have been nicer and our experience buying the vehicle could not have been better. We will definitely be recommending the amazing team at Rick Hendrick Toyota Scion, Sandy Springs!

    Does recommend this dealer

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  • So helpful!
    April 12, 2017

    My husband and I loved our experience at Rick Hendrick Toyota Scion. We had gone to a different Toyota dealer earlier that day and were disappoint...


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    My husband and I loved our experience at Rick Hendrick Toyota Scion. We had gone to a different Toyota dealer earlier that day and were disappointed at the lack of help and attention to what we were saying our wants were. We decided to take the drive to Sandy Springs because of all the positive things we had heard about this dealership. Best decision we made! From the moment we got there, the experience was completely different. Everyone was very pleasant and actually listened to what we wanted out of a vehicle. Within a few minutes we were taking test drives with Tresphor, our awesome salesman. We found the car we loved (a Prius V) then the financial portion started, and that made a huge impression on us. We were trying to trade in my husband's car from his previous marriage that he was extremely upside down on... and it didn't help that his credit isn't at a very good place right now. Tresphor and the financial department were very patient and ran so many different scenarios for us to make sure we got the numbers we were comfortable with. From here we met with Julian to do all the paperwork for the purchase. He was such a pleasure to have helping us make decisions on maintenance packages based on our needs and made all the paperwork painless. I cannot say enough good things about our visit. I'm so glad we decided to make the drive to see what all the hype was about, they did not disappoint!

    Does recommend this dealer

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  • Great experience!

    My husband and I loved our experience at Rick Hendrick Toyota Scion. We had gone to a different Toyota dealer earlier that day and were disappoint...


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    My husband and I loved our experience at Rick Hendrick Toyota Scion. We had gone to a different Toyota dealer earlier that day and were disappointed at the lack of help and attention to what we were saying our wants were. We decided to take the drive to Sandy Springs because of all the positive things we had heard about this dealership. Best decision we made! From the moment we got there, the experience was completely different. Everyone was very pleasant and actually listened to what we wanted out of a vehicle. Within a few minutes we were taking test drives with Tresphor, our awesome salesman. We found the car we loved (a Prius V) then the financial portion started, and that made a huge impression on us. We were trying to trade in my husband's car from his previous marriage that he was extremely upside down on... and it didn't help that his credit isn't at a very good place right now. Tresphor and the financial department were very patient and ran so many different scenarios for us to make sure we got the numbers we were comfortable with. From here we met with Julian to do all the paperwork for the purchase. He was such a pleasure to have helping us make decisions on maintenance packages based on our needs and made all the paperwork painless. I cannot say enough good things about our visit. I'm so glad we decided to make the drive to see what all the hype was about, they did not disappoint!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great friendly service
    April 10, 2017

    I was very impressed on how they really wanted me to be happy with my purchase and made me feel like one of the family 😄


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    I was very impressed on how they really wanted me to be happy with my purchase and made me feel like one of the family 😄

    Does recommend this dealer

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  • Great Personal Assistance
    April 7, 2017

    I went to Rick Hendrick Toyota in Roswell, Ga. Cranston Kelley was so helpful!! I would definitely recommend him. He was very personable and tried...


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    I went to Rick Hendrick Toyota in Roswell, Ga. Cranston Kelley was so helpful!! I would definitely recommend him. He was very personable and tried to get me the best deal possible.

    Does recommend this dealer

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