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Mercedes-Benz of Pembroke Pines

(1,746 reviews)
Visit Mercedes-Benz of Pembroke Pines
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (888) 817-4717 (888) 817-4717
Used (888) 567-6437 (888) 567-6437
Service (888) 356-7210 (888) 356-7210

Reviews

(1,746 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Pembroke Pines from DealerRater.

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In the three years that I have had my car, my agent

In the three years that I have had my car, my agent Melvin, has been patient and accommodating as I learned to understand my vehicle, the system, and the services provided by the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lenore, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

The entire staff was helpful and informative very

The entire staff was helpful and informative very courageous. The process went smoothly and I was delighted about the car. The test drive was good with Carlos Montenegro assisting me an explained the features of the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Rude and inconsiderate staff.

Rude and inconsiderate staff. Victor, one of their Service Advisors was professional and helpful as we were waiting for our 2024 Mercedes to complete the service process. However, their staff members handing loaner vehicles were very inconsiderate toward my wife and left us with a bad impression of the Auto Nation and Mercedes brand. Additionally, they added an expensive paint protection package on the purchase of my wife's vehicle without her consent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

I am very pleased and grateful with the help received on

I am very pleased and grateful with the help received on the purchase of my car. It was the most profesional and kind attention. The salesman Adrian Diaz, the Manager Rene and the finance manager Carlos Alejandro worked with me very hard to get the final approval and satisfaction. God bless this place !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

I just want to say thank you guys you speed up my closing

I just want to say thank you guys you speed up my closing and all worked out perfect for us. Thanks to all of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

They sold my high school student a car that lasted less

They sold my high school student a car that lasted less than 100 miles. Local Mercedes dealership states it cannot be fixed and is worthless. Their manager Rene Celerio cannot be bothered to call back, i left a few messages and it’s been over two weeks. Once they have your money they are done with you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we regret to hear that you had this experience with us. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

I visited the Pembroke Pines Mercedes Benz dealer to

I visited the Pembroke Pines Mercedes Benz dealer to explore a new lease. I was greeted by a sales representative for the first time. Surprisingly, it turned out to be a pleasant experience. She effortlessly made me feel at ease. Overall, the entire process was incredibly smooth and enjoyable. I highly recommend visiting the Pembroke Pines Mercedes Benz dealer. I am thoroughly satisfied with my new lease!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

The staff is quick and friendly.

The staff is quick and friendly. My Advisor, Pedro is great! He is efficient and is considerate of my time. My car is maintained well and is always returned washed and the interior clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Cynthia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The service center was excellent.

The service center was excellent. I'm happy with the customer service, valet parking and everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Great sales team.

Great sales team. No pressure or hidden charges. Bought the car on my first visit?as advertised and impeccable. I highly recommend Mercedes Benz of Pembroke Pines!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Antonio, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!