Don Sitts Auto Sales

4.8 out of 5 4.8
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Sales
Service Closed

Don Sitts Auto Sales Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2006

We are a family owned and operated dealership in Cuyahoga Falls, OH.Since 1990, The Don Sitts Auto Group has been a full

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service dealership. We occupy 4 acres of land with a state-of-the-art Service department and complete Detail department. We have over 250 pre-owned, late model vehicles, specializing in Corvettes, along with full size and commercial box trucks. Not only do we sell quality, low mileage, pre-owned vehicles, but our Service department is second to none! No job is too big or too small. From sales to service, our staff of over 50 employees works hard every day to go above beyond to take care of all our customers.

""Quality Pre-owned Vehicles since 1979""

Reviews

4.8 out of 5 4.8
138 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 15, 2019

    A Terrible Experience !!! I drove a total of 340 miles, wasting 7 hours of my life, to go see a vehicle that I was told was in Excellent Condition. Not... even close. The CHECK ENGINE light was on, broken trim on the door, the grill was loose, it had a vibration when you drove at even slow speeds, and rust that was painted over with black paint to hide the rust. The sales person apologized for the problems. I was expecting to buy a vehicle that day, which is why I made the long trip. Did anyone there even care? NOPE !!! Sorry for your luck. I would not recommend this dealership to anyone... ever !!! Stay away from Don Sitts Auto.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    The customer made his original review out of frustration with multimedia without reaching out to our management staff first. Absolutely shocked by th...e review knowing how we always take care of our customers, we immediately reached out to him to get his side of the story and went above and beyond to make everything correct. Although Cars.com has not been updated, you can see below the updated review the customer updated on facebook. Donald L Gilbert Jr recommends Don Sitts Auto Sales. October 26 Even though I didn't make a purchase at Don Sitts a few weeks ago, I would like to Thank General Manager Ed, for reaching out to me and trying to correct the situation that I had with my salesperson. Ed really went out of his way to make sure that I had a pleasant experience. I will continue to check out the inventory at Don Sitts in the future to see what catches my eye. Thanks Ed.

  • 5.0 out of 5
    June 20, 2019

    Great place, great people. I would buy more vehicles from here if I didn't live over 1000 miles away!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for coming the distance! We greatly appreciate your business! We can also get vehicles delivered so just let us know when your ready!

  • December 2, 2019

    We were very pleased with Don Sitts Auto Group and particularly with our salesman Todd Brazelton. All expectations met or exceeded. We found our vehicle... on the website, made an appointment and completed our trade in and purchase in about 2 hours!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for allowing Don Sitts Auto to help you with your purchased. Todd, along with the rest of our staff appreciate your trust and business. We... look forward to helping in the future with your automotive needs

  • 5.0 out of 5
    May 16, 2019

    Don Sitts is now my favorite used car dealership ever. From my 1st phone call to them, thru some service work I’ve had done. They have been professional,... caring, attentative to all of my needs. Ted my salesman, Angie in the service department, and even Don Sitts himself have treated me in such a way that I have complete trust in them. I could give you details after details of how they have gone above and beyond what most dealerships do. They have posters all over dealership about taking care of their costumers and let me say they do that. It’s a hour away from where I live but I will make that trip to do business with them. Don Sitts Thanks to you and your entire organization for the care you’ve shown me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and your trust. We do our best to take care of all our Don Sitts Auto customers from Sales to Service! We greatly apprec...iate you taking the time to review our operation, along with coming the distance! We look forward to helping you in the future with your automotive needs! Enjoy your BMW!

  • 5.0 out of 5
    March 11, 2019

    I was involved in an accident which totaled my car so I needed to quickly purchase a vehicle. I contacted several dealers and Ted from Don Sitts was the... only one who didn’t pressure me but was efficient, helpful, and nice. He gave me the information I requested but didn’t call/text/email 3x a day like the other dealerships. I went to look at two cars and ended up purchasing one of them. He and the whole staff were kind and helpful. Even after I bought the car and it needed a tire checked, they were great! I would highly recommend them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Were glad you were ok after experiencing an unexpected need for a vehicle. Thank you for giving Don Sitts Auto Sales the opportunity to earn your bus...iness! We never pressure our customers, yet give them the time and space to make the best decision for their needs and wants. In addition, we always take care of our customers before, during and after every sale. We look forward to helping you, family or friends in the future! Enjoy your new car.

  • 5.0 out of 5
    January 14, 2019

    I want to thank my salesman Todd B. and Terry in their finance department @ Don Sitts. Simply the best. I recently was able to overcome a form of paralysis... and stumbled across their listing for a 2012 Callaway Corvette. I was hesitant at first as a general rule you do not buy a car sight unseen, but I figured luck was on side. I am glad that I took the chance and now I have a spectacular show piece as a trophy for my victory. I think I also have a friend in Ohio as well. Thank you Todd, Terry, and the crew at Don Sitts. Brian M. in Arizona

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on overcoming your form of paralysis! We hope and pray that your progress continues in the right direction!! Thank you for making Don ...Sitts Auto Sales apart of your victory and taking the time to share your experience with the vehicle purchase. Todd, Terry and the rest of our staff work hard to take care of all our customers near and far. Wishing you many years of enjoyment with your new 2012 Callaway Corvette! We are always to here to assist with your automotive needs before, during and after every sale.

  • 5.0 out of 5
    April 24, 2018

    I stopped to look at a car that I wanted, but did not need. The salesman, Ted Mowen, could not have been nicer, and fully understood my situation. He treated... me no differently than any other potential buyer. There was no pressure. He took all the time I needed to fully understand the vehicle. He allowed me to determine if it was right for me. Even my Wife remarked that it was the most pleasant experience we ever had in a dealership. We did buy the car. As we went through signing the papers, we found that Jason and Terry in the back office were also very easy to work with. We had to travel a couple hours, but what a great experience, and I am not one who looks forward to car buying. This really is the best place we know to buy a vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for coming the distance! Taking the time is what we do to make sure our customers get the information they need to help them with their purc...hase. Never any pressure! Just helping our customers in a friendly environment from the start to the finish and after, you can always count on us to help you with your automotive needs. Enjoy your new vehicle!

  • 5.0 out of 5
    April 19, 2018

    Night and day difference from our last buying experience. These guys (and gals) generally care about you and make you feel like an actual person, not... just another number/commission. The no-pressure culture ensures that customer service is a top priority. This dealership did all that they possibly could to get us into the car we wanted, and for that we will forever be grateful! I will be recommending them to everyone I know who is in the market, and when the time rolls around, I will be going back for any future vehicle needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We take pride in taking care of the customer the right way! No pressure, No games, No gimmicks! Just good old fashion family hospitality! We also lis...ten to our customers and work hard to fulfill their wants and needs. Enjoy your new vehicle! Thank you for the Business and the kind review!

  • 5.0 out of 5
    April 11, 2018

    This was my first experience of purchasing a car on my own. I was treated with respect and care. Being a recent widow, it was a difficult time for me... and the salesman was so kind and empathetic with me. Ted Mowen was one of the kindest sales persons I have ever dealt with. He made me feel comfortable and gave me confidence that I could do this. The whole experience was very professional and much better than I had anticipated. I felt very positive about my choice and my experience. I would highly recommend Don Sitts Auto Group to anyone looking for an honest and caring dealership. They came highly recommended to me and I would highly recommend them to others in turn based upon my positive experience with them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the opportunity to help you with your purchase. We never pressure and always listen to our customers needs and wants. You can always co...unt on us to be here for you before, during and after the sale! We also have a service department second to none to help and can work on all makes and models. No job to big or to small! Enjoy your new vehicle.

  • 5.0 out of 5
    March 10, 2018

    Darlene went above and beyond to help us find the car we were looking for in our price range . Even though we did not purchase a vehicle their customer... service was outstanding and we would recommend this dealership and Darlene especially

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time and the opportunity. Sorry we could not find the right vehicle this time but we never stop trying to make sure we help o...ur customers every way possible! Darlene and the rest of our staff will be here to help with your automotive needs. Even though this vehicle did not workout, we also have a service department second to none for your vehicles mechanical needs and services!

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