Mercedes-Benz of Hoffman Estates Hours
Mercedes-Benz of Hoffman Estates | A Motor Werks Auto Group Company
Since 1971, luxury automobile customers seeking the ultimate buying experience have chosen Motor Werks. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. We call it the circle.
It means from the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won't find at other dealerships. It's the difference between service, and being served.
WELCOME TO THE CIRCLE.
"Welcome to the Circle."
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Our agent Piotr was great, very helpful and friendly. I wasn???t sure if I wanted a C class sedan or GLC but he was not bothered by my indecisiveness.... Eventually helping me make the perfect choice!
We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for... an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
Thank you for choosing us to earn your business. We are thrilled that Greg delivered an excellent buying experience for you. We appreciate the time yo...u took to share your feedback with us. Enjoy the E400 and Welcome to the Circle.
I was interested in a used Toyota they had for sale. After having a bad experience at another dealer, I called to see if they had the car. I went in and... had nothing but a great experience. Bryce treated me like I was just as important as someone who is buying a new Mercedes. I explained I did have a class to be at by 6. They made the experience painless and easy. I am glad I went to a Mercedes dealer to buy a Toyota.
Egregiously Disappointing ...
We would never want a customer to feel unappreciated. We value all our customers and not by the brand they purchase. Everyone is a Motor Werks custome...r and valued. Our number on goal is to deliver great experiences. It would be clear that we fell short on the experience for you. Communication is key and that seemed to be a missing factor with this experience. Thank you or the opportunity that was given to earn your business. We appreciate you reaching out to us. Thank you
Impressed with the overall treatment. No pressure and great attitude from the entire sales staff. Piotr went out of his way to ensure my new vehicle was... in mint condition and answered all questions. Highly recommended dealership.
Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed working with Piotr and the buying experience he provided. We...lcome to the Circle.
They have good prices and complete sales department is really good. I purchase 3 vehicles from there 2 directly from Kevin Schroeder and he help me with... 3rd one. Very Happy. Service department ok , scheduling ok but when you got your car back , you have to check for damages, little scratches, I have few times problems and adviser in my case Jason Palmer ( I cannot get rid of him I don???t know why) , don???t care at all . He don???t even call you back ( last time ) I still use their service but I won???t recommend to my friends. If you have go there don???t work with Jason
We want our customer's experiences to be enjoyable on all levels. In service we want you to be comfortable with your advisor and the services they pro...vide. Please when scheduling your next appointment request another advisor. We are very proud of our teams. If you would like for us to notate your records, please send your contact information to Reviews@motorwerks.com. Your comfort level is important to us. Thank you for choosing us for your vehicle needs.
I had looked at several cars at several dealerships. I???m a 30???s male so other dealerships offered varrying responses from doubt and disrespect to kindness... and attentiveness. Hoffman was the latter. I was welcomed immediately. I had the fortune to work with Ronnie. He was prepared (I had called ahead) with any and all information I had requested. Answered all questions in depth. Ronnie was respectful, diligent, and kept things moving without being pushy. Kelly in finance really worked hard to find the right set of options to get % and payment where I needed it to be. Kelly offered real, honest answers and had an ability to utilize all tools available at 9:00 p.m. to complete the transaction. Kelly is a true professional that I???d request next time. After finance was finished Ronnie pulled my trade in up to garage and offered a couple nice cloth bags to help me move things from one car to the other. Even after I had pulled out of the garage and parked to set up and famiarize myself with controls at 9:30 he stuck around and made sure I was all set and left behind me. Really a great guy with the right attitude. Everyone, in fact, treated me as well as Ronnie from start to finish. Left feeling good about my decision. Left feel great about the experience and the deal I got on a car! A 2016 E400 fully loaded with 3,000 miles for a steal. Got all the room and motor I really wanted in the budget I had in mind. Seriously great place to buy a car.
Thank you for taking the time to share your feedback on your buying experience with us. We are thrilled that Ronnie and the team provided a comfortabl...e and dedicated experience for you. Our number one goal is to provide great experience for our customers. We appreciate you choosing us to earn your business. Welcome to the Circle!
Great experience. My rep Piotr was great. He was very knowledgeable and understanding . Overall great service . Will refer people to this dealer for sure... without hesitation.
We are thrilled you enjoyed the great buying experience created by Piotr and Kelly. ?Thank you for taking the time to share your feedback. Welcome to ...the Circle.
Piotr and his finance director Kelly are absolutely phenomenal, they were diligent and got things resolved extremely quickly! I have nothing but great... things to say about Mercedes-Benz of Hoffman Estates and the staff they have! Will be buying from them again in the near future. Thank you guys!!
Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed working with Piotr and Kelly. Thank you for choosing us to e...arn your business. Welcome to the Circle.
Originally I went in to look at an Audi A4 and did not end up buying it. So when Matt our salesman found out he asked why we didn't want it, and told... him we needed something bigger. He found a great vehicle after all was said. Me and the wife changed direction and purchased a Toyota Highlander instead. When we were switching our personal items we noticed there was an issue with the 3 Rd row seat and had to get looked at by the shop. Returned the following week to get it in the shop and Julio Ramirez from Service worked with me to get it repaired he and the service department were nice enough to get me a loaner for the week it was in shop, well let me tell you the loaner was brand new and luxurious . We were really impressed on the excellent and exceptional service we received by them. We got the family treatment with the Mercedes loaner and I think I will return when I decide to trade up, thank you Mercedes of Hoffman estates.
Thank you for taking the time to share your feedback with us. We appreciate you choosing us to earn your business. We are thrilled you enjoyed working... with Matt along with the assistance and service he provided. Welcome to the Circle.