Mercedes-Benz of Hoffman Estates

Reviews

Average Ratings

4.6
252 lifetime reviews. Includes reviews of Mercedes-Benz of Hoffman Estates from DealerRater.com
  • best experience I ever had at a car dealer.

    I was interested in a used Toyota they had for sale. After having a bad experience at another dealer, I called to see if they had the car. I went ...


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    I was interested in a used Toyota they had for sale. After having a bad experience at another dealer, I called to see if they had the car. I went in and had nothing but a great experience. Bryce treated me like I was just as important as someone who is buying a new Mercedes. I explained I did have a class to be at by 6. They made the experience painless and easy. I am glad I went to a Mercedes dealer to buy a Toyota.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Customer Service
    October 16, 2017

    This is the second time I have bought a car from Tom and the Hoffman Estates dealership. It is a pleasure doing business with Tom. Tom looks at th...

    Mercedes-Benz of Hoffman Estates

    We are thrilled that Tom had created an experience that keeps you returning to him. Tonm and his team strives to provided the best experience for ...


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    This is the second time I have bought a car from Tom and the Hoffman Estates dealership. It is a pleasure doing business with Tom. Tom looks at the needs of a customer end to end. Both times,hHe understood my needs very well and also the constraints. He does the best under the circumstances and given my experience, I would think he has quite a few repeat customers. He is firm and friendly and accommodates a few special requests that are reasonable. Highly recommend this dealership

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Hoffman Estates

    We are thrilled that Tom had created an experience that keeps you returning to him. Tonm and his team strives to provided the best experience for each of his customer. We are happy that yours has been excellent! Thank for choosing Tom and us to earn your business. Thank you for being a part of the Circle.


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  • Couldn't have asked for an easier experience

    They made it a very calm and relaxing experience. Staff was very polite and welcoming.

    Dealer Response

    Thank you for leaving a review! We are glad to hear your experience was calm and relaxing, we hope you enjoy your new vehicle. Welcome to the circle.


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    They made it a very calm and relaxing experience. Staff was very polite and welcoming.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving a review! We are glad to hear your experience was calm and relaxing, we hope you enjoy your new vehicle. Welcome to the circle.


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  • Mercedes - Benz of Hoffman Estates
    September 1, 2017

    Overall experience was good ! Special thanks to Tom Herwehe - he was very kind and responsive ! I would definitely recommend this dealership to f...

    Mercedes-Benz of Hoffman Estates

    Thank you for bringing this to our attention. I would like to offer my personal assistance on this issue. If you would not mind providing your con...


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    Overall experience was good ! Special thanks to Tom Herwehe - he was very kind and responsive ! I would definitely recommend this dealership to friends and family . Love my new car !

    Does recommend this dealer
    Mercedes-Benz of Hoffman Estates

    Thank you for bringing this to our attention. I would like to offer my personal assistance on this issue. If you would not mind providing your contact information to reviews@motorwerks.com or call directly to 224-205-3414 Margie Customer Relations Manager so I may investigate the matter.


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  • Wonderful customer experience
    July 14, 2017

    Greg was polite and great to work with on the purchase of a previously owned vehicle. Though he wasn't able to get us down to the price we would h...

    Mercedes-Benz of Hoffman Estates

    Thank you for taking the time to share your experience with us, We are happy to hear you were happy with the level of service provided by Greg and...


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    Greg was polite and great to work with on the purchase of a previously owned vehicle. Though he wasn't able to get us down to the price we would have liked (not his fault) he was very thorough in explaining all possible incentives available. He understood the back and forth dance was unnecessary and we got straight to what we needed to make the deal. We will definitely refer new business to him.

    Does recommend this dealer
    Mercedes-Benz of Hoffman Estates

    Thank you for taking the time to share your experience with us, We are happy to hear you were happy with the level of service provided by Greg and consider it a wonderful customer experience. We look forward to continue to provided a wonderful ownership experience as well. Welcome to the Circle.


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  • Terrible Service
    July 14, 2017

    Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of b...

    Mercedes-Benz of Hoffman Estates

    We are sorry to hear you had a bad experience with our Service Department. We would like to look into this matter. If would not mind, please send ...


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    Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being helpful when asked for clarification, he got aggressive and suggested that I could take my business elsewhere if not satisfied.

    Does not recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Hoffman Estates

    We are sorry to hear you had a bad experience with our Service Department. We would like to look into this matter. If would not mind, please send your contact information to reviews@motorwerks.com or call directly to 224-205-3414. We strive to make every experience a positive one. Thank you.


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  • Best Customer Experience Ever!
    June 27, 2017

    The overall experience was great. David Snyder was the most friendly, patient, and wholesome person I have ever meet. He made purchasing a car si...

    Mercedes-Benz of Hoffman Estates

    Congratulations on finding your dream car. We were very happy to hear that David Snyder provided an amazing experience for you. Enjoy your vehicle...


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    The overall experience was great. David Snyder was the most friendly, patient, and wholesome person I have ever meet. He made purchasing a car simple, and was amazing at answering any and all questions I had. Thank you David for helping me find my dream car!

    Does recommend this dealer
    Mercedes-Benz of Hoffman Estates

    Congratulations on finding your dream car. We were very happy to hear that David Snyder provided an amazing experience for you. Enjoy your vehicle and Welcome to the Circle.


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  • Great Experience
    June 21, 2017

    I worked with David Snyder on a used vehicle, he was very polite and pleasant to work with. While the vehicle wasn't the one I ultimately chose, ...

    Mercedes-Benz of Hoffman Estates

    Thank you for sharing your experience with David Snyder at our Mercedes Benz Hoffman Estates. Like David, our teams are passionate about providing...


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    I worked with David Snyder on a used vehicle, he was very polite and pleasant to work with. While the vehicle wasn't the one I ultimately chose, I can't say enough about the experience at this dealership and working with David. We spent as much time just talking in general as we did about the car, and there was no pressure at any point which was a very welcome change. I'd highly recommend David to anyone looking to work with this dealership.

    Does recommend this dealer
    Mercedes-Benz of Hoffman Estates

    Thank you for sharing your experience with David Snyder at our Mercedes Benz Hoffman Estates. Like David, our teams are passionate about providing an exceptional experience for our customers. Purchasing a vehicle should remain an exciting and enjoyable experience throughout the journey. We look forward to working with you again in the future.


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  • Looking for a car.
    June 13, 2017

    The sales person, David Synder, did a wonderful job at explaining everything about the car that I was looking at. He made my experience very pleas...

    Mercedes-Benz of Hoffman Estates

    Thank you for sharing your experience with us. We are thrilled to hear that David Synder rocked in providing a memorable buying experience for you...


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    The sales person, David Synder, did a wonderful job at explaining everything about the car that I was looking at. He made my experience very pleasant and memorable, to say the least. Never once did I feel pressured by him to buy the car. He allowed me to fully enjoy my test drive and was very respectful. His sales manners were one of the best, if not the best, that I have every experienced. Will definitely come back. Five stars for DAVID SYNDER, you rock!!

    Does recommend this dealer
    Mercedes-Benz of Hoffman Estates

    Thank you for sharing your experience with us. We are thrilled to hear that David Synder rocked in providing a memorable buying experience for you. We are so happy you chose to come to Mercedes Benz Hoffman Estates. Welcome to the Circle!


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  • Very Comfortable
    June 8, 2017

    The sales person David Snyder and the new Car sales Manager Tom were great. Very polite and decent to the customers. We wish them all best in thei...

    Mercedes-Benz of Hoffman Estates

    Thank you for your 5-star review. We are happy to hear that David provided a comfortable experience for you. Welcome to the Circle.


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    The sales person David Snyder and the new Car sales Manager Tom were great. Very polite and decent to the customers. We wish them all best in their sales carrier. Thanks guys for making it easier.

    Does recommend this dealer
    Mercedes-Benz of Hoffman Estates

    Thank you for your 5-star review. We are happy to hear that David provided a comfortable experience for you. Welcome to the Circle.


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