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Reviews

Average Ratings

4.5
73 lifetime reviews. Includes reviews of INFINITI of Riverside from DealerRater.com
  • Awful customer service.
    April 5, 2017

    I highly recommend not to come here. Jeff was awful, rude and disrespectful. Jeff was very unprofessional when i went on sunday april 2nd 2017. I...


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    I highly recommend not to come here. Jeff was awful, rude and disrespectful. Jeff was very unprofessional when i went on sunday april 2nd 2017. I bought a g37 about 2 years ago at riverside. I should of bought it at Montclair infiniti. I got a killer deal with saul and manuel at the Montclair location. It angers me that the riverside is only about 3 exits from me, but i would rather do the drive, just so that i wont have to deal with Jeff the finance guy and carlos the awful sells man that is sarcastic and rude. Infiniti of riverside you should reevaluate carlos the salesman. He needs people skills and needs to learn to respect someones wife in the future, he was rude and very unprofessional with my wife. As for Jeff he made you guys lose a custoner for life. I will never step a foot in your dealership. He croosed the line on sunday, tried to be funny in his own way but was a total xxxxxxx. I called consumer affairs and reported the incident. I got up from the desk after his remark and took my business elsewhere. At the end thank you Jeff for behaving the way you did, i got an awsome deal with saul lopez. I highly recommend saul very professional and knowledgeable. 10 stars for you dude, you were awesome.

    Does not recommend this dealer

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  • Walter was great!
    March 14, 2017

    I leased a gx30 in Feb. a Walter was great. However I was most impressed with the manager who came out and talked to me about my son going to col...


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    I leased a gx30 in Feb. a Walter was great. However I was most impressed with the manager who came out and talked to me about my son going to college and gave me an awesome deal! When I tell people how much I pay, they can't believe it!

    Does recommend this dealer

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  • Lease Experience
    February 9, 2017

    This is my second leased Infiniti from the same dealer. This transaction was way more pleasant. Walt and Harry in internet sales made the negotiat...


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    This is my second leased Infiniti from the same dealer. This transaction was way more pleasant. Walt and Harry in internet sales made the negotiation phase really smooth. Not only that, but the level of valuing the customer and the keen to keep me as a repeat customer was impressive. I can't say enough of the finance guy. I can't remember his name (he was from Puerto Rico I believe)but he showed the highest standards of sales person. He explained extremely well the benefits of the extended warranty but never was pushy about it, not to mention his demeanor. Between internet sales and finance I give you guys 5 out of 5 Definitely coming back hoping in 3 years I find the same personnel

    Does recommend this dealer

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  • Brought a new car
    January 15, 2017

    Steve Mayela made my experience so wonderful. Everyone was nice even the finance manager. We laughed and talked about everything. They was every ...


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    Steve Mayela made my experience so wonderful. Everyone was nice even the finance manager. We laughed and talked about everything. They was every detailed about the purchase and all the documents

    Does recommend this dealer

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  • A thoughtful guide at Infiniti.
    January 10, 2017

    Carlos was patient and truthful about the vehicle we purchased. We even discussed options from competitors that are offered. A good experience on ...


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    Carlos was patient and truthful about the vehicle we purchased. We even discussed options from competitors that are offered. A good experience on a raining day.

    Does recommend this dealer

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  • Used car purchase from Infiniti

    Walter helped us tremendously with the purchase our Subaru. Jim was a great assistant for delivery of my purchase. They were very thorough and pr...


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    Walter helped us tremendously with the purchase our Subaru. Jim was a great assistant for delivery of my purchase. They were very thorough and professional. Thank you for taking the time. Teri Jolley

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • R Brown

    Very courteous and respectful. I rarely make online inquiries for anything as it opens you up for habitual calls, emails and text messages from o...


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    Very courteous and respectful. I rarely make online inquiries for anything as it opens you up for habitual calls, emails and text messages from overzealous sales staff. I highly recommend this dealership for their quality used vehicles and professionalism.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Terrible service
    December 6, 2016

    This dealership is best AVOIDED. After I purchased a car from this dealership that I noticed that pieces of plastic had fallen from the cracks in...


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    This dealership is best AVOIDED. After I purchased a car from this dealership that I noticed that pieces of plastic had fallen from the cracks in the passenger headrest and that the passenger headrest was broken! This could be a SAFETY ISSUE that they DID NOT DISCLOSE to me prior to purchase! They said they inspected the car very closely ??? WRONG. If these dealers didn???t disclose safety hazards on my vehicle, I'm not confident that they weren't hiding any mechanical issues either. I now have low confidence that the car I bought from them will be reliable in the future. To make matters worse, we agreed for them to supply a set of floor mats to the vehicle. They shipped me a set of mats, BUT THEY DID NOT FIT MY CAR. I let them know they were wrong, as was dismissed. I had to call countless times to try to resolve the issue. Not a big deal, right? A little set of floor mats on a nearly $20k car, all they had to do was exchange them for the right mats. But no. These dealers' strategy is to ignore you and any problem you may have with their service and are only interested in squeezing every last dime from you. After over month after purchasing the car, they finally got me the correct floor mats, but of course they would not ship them to my house, instead had me drive 70 miles round trip from my home. Extra star for actually providing the mats in the end. There are too many honest car dealerships out there to risk spending your money here. I DO NOT recommend this dealer. EDIT: After posting this review an employee contacted me about my broken headrest. He ordered me a new headrest and shipped it to me, which was nice of him. I have increased my ratings to reflect this helpful follow-up.

    Does not recommend this dealer

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  • Bought A Use Car here at Infiniti River from Jennifer Chavez
    October 31, 2016

    Best experience I've ever had at a dealership. I had reached out via internet at first and set up my interest in a specific car and was delighted ...


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    Best experience I've ever had at a dealership. I had reached out via internet at first and set up my interest in a specific car and was delighted to get it for a great price and easy process. Jeff the finance guy was great too! Would recommend this dealership for sure. Love my New Audi A-4...Thanks again Jennifer.

    Does recommend this dealer

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  • Jeep compass

    Best service ever! I would recommend everyone to purchase a used or new vehicle. Thank you for everything and with the help of Walt he made everyt...


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    Best service ever! I would recommend everyone to purchase a used or new vehicle. Thank you for everything and with the help of Walt he made everything that I wanted work.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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