Mercedes-Benz of Cincinnati

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Reviews

Average Ratings

4.9
58 lifetime reviews.
  • One of the best car buying experiences ever.

    Saw the car on the net and called the dealership. Chris Dow (salesperson) was a pleasure to work with and was most helpful in answering all my que...


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    Saw the car on the net and called the dealership. Chris Dow (salesperson) was a pleasure to work with and was most helpful in answering all my questions. We discussed the car, the price and trade-in value of my 05 E500. We agreed on price and trade-in value over the phone (subject to inspection by both of us), all of which made the trip from Indianapolis to Cincinnati easier to take. I couldn't have been more pleased with the experience and would certainly consider a return the next time I'm shopping for a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great car and good service

    Gle350 great service and car. This is my first Mercedes


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    Gle350 great service and car. This is my first Mercedes

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Outstanding Experience

    The experience of buying our first Mercedes was fantastic! We visited the dealership on Sunday of the Memorial Day weekend, and even though it wa...


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    The experience of buying our first Mercedes was fantastic! We visited the dealership on Sunday of the Memorial Day weekend, and even though it was close to closing, we were made to feel like we were the first customers of the day. Bryan Murphy was friendly, knowledgeable, and made the experience so easy. We knew exactly what we were looking for and he didn't try to pressure us into something else, but rather, showed us every option they had available in the model we were looking for. The finance person we worked with was very detailed and friendly, which made the buying process painless! As my new vehicle was being detailed, Bryan walked us through all of the options and how to use the features. The overall experience made the process of buying a new vehicle enjoyable, and I am happy to say that we will continue to do business with Mercedes Benz of Cincinnati!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Better Than Expected

    Four years ago, I looked at a Saab, a Jaguar, and a Mercedes Benz. Brian Murphy convinced me that the E350 was the better car. I wanted a newer ...


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    Four years ago, I looked at a Saab, a Jaguar, and a Mercedes Benz. Brian Murphy convinced me that the E350 was the better car. I wanted a newer E350 and this time the salesmen Brian & Thad Marck got me an exceptional car. The extras on this car is far more than I expected; the Cilajet, bigger tires, a far better rearview camera, automatic trunk closure, collision prevention, folding side mirrors, scratch & dent protection, and the overall appearance of the car made it a worthwhile purchase. Thank you Brian, Thad, Chris, Brandon, Brian Hackney, and others involved in my purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mercedes 300 convertible - Mercedes Benz Cincinnat

    Outstanding experience!!! I would give you TEN STARS'


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    Outstanding experience!!! I would give you TEN STARS'

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mercedes 300 convertible - Mercedes Benz Cincinnat

    Outstanding experience!!! I would give you TEN STARS'


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    Outstanding experience!!! I would give you TEN STARS'

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great help in a pinch

    Was traveling home on a 700 mile trip when the front tire on my gle350 was gashed. Showed up at the dealership at 7:00am. The service advisor orde...


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    Was traveling home on a 700 mile trip when the front tire on my gle350 was gashed. Showed up at the dealership at 7:00am. The service advisor ordered the new tire and then had an employee pick the tire up on their way into work. A total of about 60 minutes with a car wash included!! Great customer service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best Automobile Purchase Experience Ever!!!

    I highly recommend purchasing a vehicle from Brian Murphy, Sales Consultant at Mercedes-Benz of Cincinnati. This dealership was my first, and la...


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    I highly recommend purchasing a vehicle from Brian Murphy, Sales Consultant at Mercedes-Benz of Cincinnati. This dealership was my first, and last, stop to buy a new car - thanks to Mr. Murphy. The transaction went quickly; he was patient, thorough, and a pleasure to negotiate with. I also appreciated his intelligence and keen sense of humor. I will definitely buy another vehicle from Mr. Murphy in the future!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Director of Operations

    They did a nice job at fixing my tire. I worked with Orlando who got me in and out without an appointment


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    They did a nice job at fixing my tire. I worked with Orlando who got me in and out without an appointment

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Melanie & Brandon Were Awesome

    If you are going to Mercedes Benz of Cincinnati to purchase a car make sure to ask for Melanie or Brandon, they are absolutely great! I can not sa...


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    If you are going to Mercedes Benz of Cincinnati to purchase a car make sure to ask for Melanie or Brandon, they are absolutely great! I can not say enough about the experience they provided along with the Service Department. Kudos! Now for the rest of the team... You can imagine the looks I received pulling into the parking lot as a 20 something year old in a Prius. Well, that means they would have acknowledged my existence. I had four sales team members walk within my area without offering any assistance. In fact, I had one walk directly next to me, make eye contact, and not say hello. I guess this is a prime example of pre-qualifying a customer. Perhaps they were not interested in selling me a vehicle. The funny thing is I had the vehicle picked out and I was ready to purchase, so I suppose it was their loss. Exceptional sales technique. If it were not for Melanie, Brandon, and the Service Department I would not have purchased a vehicle from this dealership. They deserve a five star rating, but the rest of the of the team probably deserve a rating in the range of one. In fact, I sent an email to the General Manager about the experience and did not receive a response. Cool. Yes, I am young. Yes, I drove onto the lot in a Prius. However, I drove off your lot in a Mercedes. None of this was due to the majority of your sales team, just a select few that provided a stellar experience. I have the opportunity to make several vehicle purchases in my lifetime. Perhaps you educate you sales team on the Millennial generation, whom at this time possesses the highest lifetime value potential for your dealership of any generation. This is simply a reflection of my experience at the Mercedes Benz of Cincinnati dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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