Reviews
Our experience at Hennessy Lexus Atlanta was stellar;
Our experience at Hennessy Lexus Atlanta was stellar; Gabriela was super easy to work with and made sure all our questions were answered quickly. Highly recommend.
Our experience at Hennessy Lexus Atlanta was stellar;
Our experience at Hennessy Lexus Atlanta was stellar; Gabriela was super easy to work with and made sure all our questions were answered quickly. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service from Kha Tran.
Excellent customer service from Kha Tran. My husband’s and my purchasing experience was totally online with Kha’s assistance and great video production skills. When my husband and I arrived to pick up our car, Kha greeted us and we we were delighted to find that all details were handled as expected. We just needed to sign papers and leave 🙂. He followed up with us the next day to ensure we made it home safely and are happy with our purchase. We are. I would highly recommend Kha Tran.
Excellent customer service from Kha Tran.
Excellent customer service from Kha Tran. My husband’s and my purchasing experience was totally online with Kha’s assistance and great video production skills. When my husband and I arrived to pick up our car, Kha greeted us and we we were delighted to find that all details were handled as expected. We just needed to sign papers and leave 🙂. He followed up with us the next day to ensure we made it home safely and are happy with our purchase. We are. I would highly recommend Kha Tran.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sonja, we're so happy to hear that Kha made your online purchasing experience so seamless and enjoyable. It’s great to know that everything was handled smoothly and that you were satisfied with your new car. Kha’s dedication to customer care is truly appreciated, and we’ll be sure to pass along your recommendation. We wish you many happy miles with your new vehicle, and thank you for trusting us with your purchase! Sincerely, The Hennessy Lexus of Atlanta Team
I just made the mistake of buying off this dealership.
I just made the mistake of buying off this dealership. They are definition of used car salesman taking advantage of woman. I went with my wife to buy her a 2024 RC350 F. I, the man in this relationship, had an appointment the next ay and could no come back to finish up the next day. They claimed they could not hold a car a day with a deposit, lie. I was told not to worry that just send my wife back and they would just put it in her name. I have a 877 credit score and told them I could get a loan at 5.5% at my credit union and that I would not go over 6% I was assured numerous time not to worry credit would be no problem but that was the last thing they did.Lie. They got her for 6.5%. Hen they went for the kill, they sold my wife $9000 worth of maintenance and wheel insurance and more. Over $4000 for extended maintenance on the best made car on the market. Fortunately I was able to cancel the $9000k worth of xx and I’ll go to my CU in a couple days and pay it off. I only hope that allot of people read this and don’t by a car here. . They are liars and old school used car sales people. I have bought several Porsches for their dealership and will let them know of my disappointment. Funny part I’m buying a RC F for myself but it will not be from this dealer.
I just made the mistake of buying off this dealership.
I just made the mistake of buying off this dealership. They are definition of used car salesman taking advantage of woman. I went with my wife to buy her a 2024 RC350 F. I, the man in this relationship, had an appointment the next ay and could no come back to finish up the next day. They claimed they could not hold a car a day with a deposit, lie. I was told not to worry that just send my wife back and they would just put it in her name. I have a 877 credit score and told them I could get a loan at 5.5% at my credit union and that I would not go over 6% I was assured numerous time not to worry credit would be no problem but that was the last thing they did.Lie. They got her for 6.5%. Hen they went for the kill, they sold my wife $9000 worth of maintenance and wheel insurance and more. Over $4000 for extended maintenance on the best made car on the market. Fortunately I was able to cancel the $9000k worth of xx and I’ll go to my CU in a couple days and pay it off. I only hope that allot of people read this and don’t by a car here. . They are liars and old school used car sales people. I have bought several Porsches for their dealership and will let them know of my disappointment. Funny part I’m buying a RC F for myself but it will not be from this dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We deeply regret that your visit didn’t meet the high standards of transparency and professionalism we strive for. Your concerns are important to us, and we’re sorry to hear you felt taken advantage of. We’d love the opportunity to address this matter personally and ensure we can resolve any issues. Please reach out to our Used Car Director, Kristian Gjessing, at 678-913-3243. He is available to discuss your concerns and work toward a resolution. We value your feedback and hope to regain your trust in the future. Sincerely, The Hennessy Lexus of Atlanta Team
Terrible online buying experience.
Terrible online buying experience. Complete lack of communication after they received cash for the vehicle. Could not get a response to an email for days. Would never buy a vehicle from this dealer. Additionally, after I received the car, had my BMW mechanic look over the vehicle. Car was sold with significant safety inspection issues. Brakes worn below the minimum spec, rear differential mounts completely destroyed, brake lights were completely not functioning. Lexus Atlanta refused to correct these issues. Emailed the entire chain of management at this dealership about these issues for over 3 weeks, with no response. I would not purchase a vehicle remotely with this dealer. Sales and finance manager would not take a deposit on the vehicle, would only hold the vehicle if I wired money immediately. Spent 60$ on wire transfer for same day transfer. Called to follow up…my direct sales guy mysteriously went on vacation the day (on a Tuesday) I wired the money. Called the finance manager, he was also mysteriously out of the office all the sudden. They failed to mention there would be a week of paperwork exchange that had to be mailed back and fourth, and would not release the car until after. They forgot to mention that process, until after I paid for same day wire transfer. Called to speak with a sales manager after all of this and the receptionist put me on hold for 25 minutes claiming she needed to go find one. Never got a call back from a manager.
Terrible online buying experience.
Terrible online buying experience. Complete lack of communication after they received cash for the vehicle. Could not get a response to an email for days. Would never buy a vehicle from this dealer. Additionally, after I received the car, had my BMW mechanic look over the vehicle. Car was sold with significant safety inspection issues. Brakes worn below the minimum spec, rear differential mounts completely destroyed, brake lights were completely not functioning. Lexus Atlanta refused to correct these issues. Emailed the entire chain of management at this dealership about these issues for over 3 weeks, with no response. I would not purchase a vehicle remotely with this dealer. Sales and finance manager would not take a deposit on the vehicle, would only hold the vehicle if I wired money immediately. Spent 60$ on wire transfer for same day transfer. Called to follow up…my direct sales guy mysteriously went on vacation the day (on a Tuesday) I wired the money. Called the finance manager, he was also mysteriously out of the office all the sudden. They failed to mention there would be a week of paperwork exchange that had to be mailed back and fourth, and would not release the car until after. They forgot to mention that process, until after I paid for same day wire transfer. Called to speak with a sales manager after all of this and the receptionist put me on hold for 25 minutes claiming she needed to go find one. Never got a call back from a manager.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing your concerns to light. We deeply apologize for the poor experience you had with our online purchasing process and the subsequent issues with your vehicle. This is not the level of service we strive to provide, ever. We regret hearing about any lack of communication or unresolved safety concerns. Please call 678-913-3243 at your best convenience to discuss these outstanding concerns in detail with our Used Car Director, Kristian Gjessing. We are committed to addressing these issues and ensuring your satisfaction as promptly as possible. Sincerely, The Hennessy Lexus of Atlanta Team
Every one at Hennessy Lexus kept me informed about my
Every one at Hennessy Lexus kept me informed about my Lexus and the Customer Service was Amazing. Juanita
Every one at Hennessy Lexus kept me informed about my
Every one at Hennessy Lexus kept me informed about my Lexus and the Customer Service was Amazing. Juanita
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Juanita, we are always here to provide you with communicative and dedicated service. Thank you for your 5-star feedback! Sincerely, The Hennessy Lexus of Atlanta Service Team
We bought the GX recently from this dealership as sign
We bought the GX recently from this dealership as sign unseen as we are from out of states.. John Cho helped us out from day 1 and always take care of us even after we already got the vehicle.
We bought the GX recently from this dealership as sign
We bought the GX recently from this dealership as sign unseen as we are from out of states.. John Cho helped us out from day 1 and always take care of us even after we already got the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vutran, we're delighted to hear that your out-of-state GX purchase from us was a 5-star experience, thanks in particular to John Cho's dedicated assistance. We will be sure to share your appreciation for John's efforts. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Lexus of Atlanta Team
Hennessy Lexus was GREAT!
Hennessy Lexus was GREAT! We got the vehicle we were after to the letter. Lucas Johnson in sales was fantastic to work with. We had a great test drive that went just beyond taking a few right turns and seeing what we wanted to do. Lucas was personable, knowledgeable, and very easy to work with overall. Give him a raise!
Hennessy Lexus was GREAT!
Hennessy Lexus was GREAT! We got the vehicle we were after to the letter. Lucas Johnson in sales was fantastic to work with. We had a great test drive that went just beyond taking a few right turns and seeing what we wanted to do. Lucas was personable, knowledgeable, and very easy to work with overall. Give him a raise!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mr. Brannan, we are over the moon upon hearing that you found the car you wanted to the letter! Thank you for highlighting Lucas Johnson's expertise and dedication. We will be sure to pass along your high remarks. We look forward to serving you with excellence for years to come! Sincerely, The Hennessy Lexus of Atlanta Team
Typical car dealer, just lie to you.
Typical car dealer, just lie to you. Went in with a fair price for our trade-in (10-15% upside for dealer). Was given a list of same vehicle on other lots to show I was over asking. Went and looked up those vehicles, either couldn't be found or the price I was given was $3-4k less. And when asked for deposit back, got every excuse to delay the refund. First, it goes back on the card, oh, no we can't do that, we'll cut you a check and fed-ex it, oh no now we can't do that, come in and pick it up, oh no, cant't do that, it comes from Texas. Just horrible.
Typical car dealer, just lie to you.
Typical car dealer, just lie to you. Went in with a fair price for our trade-in (10-15% upside for dealer). Was given a list of same vehicle on other lots to show I was over asking. Went and looked up those vehicles, either couldn't be found or the price I was given was $3-4k less. And when asked for deposit back, got every excuse to delay the refund. First, it goes back on the card, oh, no we can't do that, we'll cut you a check and fed-ex it, oh no now we can't do that, come in and pick it up, oh no, cant't do that, it comes from Texas. Just horrible.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Murph, we appreciate you bringing your experience to light, though it is distressing to hear this feedback from you. Our Sales Staff aims to deliver communicative and exceptional service, always, and we regret falling short of your expectations. We welcome the opportunity to speak with you directly regarding your deposit and any other outstanding concerns so that we can work together toward a resolution, but we are having trouble locating your record through this review. At your convenience, please call 770.457.6800 to speak with our General Sales Manager, Forrest Jones. Sincerely, The Hennessy Lexus of Atlanta Team
In spite of repeated calls and personal visit, they have
In spite of repeated calls and personal visit, they have not refunded our deposit we paid in August 2923, no one seems to hold accountability, and we have not received the second key almost 8 weeks after we owned the new car. It’s a shame that such luxury brand seems to be deficient in customer service and very soon the trust deficit will creep.
In spite of repeated calls and personal visit, they have
In spite of repeated calls and personal visit, they have not refunded our deposit we paid in August 2923, no one seems to hold accountability, and we have not received the second key almost 8 weeks after we owned the new car. It’s a shame that such luxury brand seems to be deficient in customer service and very soon the trust deficit will creep.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ighanim, we're incredibly sorry to hear about your outstanding concerns. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your visit in more detail, please please call 678.542.1798 to reach our New Sales Director, Jason Alston, so that we can investigate and hear your concerns directly. We hope to hear from you soon. Sincerely, The Hennessy Lexus of Atlanta Team
I have been a customer of Hennessy for over twenty years.
I have been a customer of Hennessy for over twenty years. Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive!
I have been a customer of Hennessy for over twenty years.
I have been a customer of Hennessy for over twenty years. Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Phyllis, we are truly ecstatic upon reading your 5-star review! It has been our pleasure to provide you with reliable service over the past twenty years. We appreciate your feedback for our staff as well and will be sure to pass that along. Thank you for being part of our Hennessy Family; we look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Atlanta Team