Hennessy Lexus of Atlanta

I purchased a used Porsche Cayenne Turbo from Henness (Carfax was immaculate and extremely well detailed). I must say, the actual sale went well. It was... a couple weeks after I made the purchase when things started to fall apart. Prior to flying to Atlanta to purchase the vehicle, Hennessy Lexus insisted that they have the vehicle serviced and inspected prior to me buying it. In hindsight, this should have been a red flag. I???ll explain why... The low oil light illuminated which prompted an oil change. It doesn???t appear to burn oil or leak so I was baffled as to why it was on. When I removed the belly covers they were covered with oil and most of the bottom of the vehicle had a light oil film (sprayed while driving). I thought There may have been an oil pan leak or something else. After cleaning, there was no leak around the oil pan. Only a drip at the drain plug and oil filter housing. When I remove the drain plug, no crush ring was present. That is why it was leaking there. The oil filter housing was not tight, in fact, it moved freely by hand. The oil change Hennessy performed on the car was a complete disaster. I proceeded with the oil change using a brand new drain plug, crush ring and the exact Porsche recommended oil. After running the car a little a ticking noise. I thought this was odd as it wasn???t present before the oil change and it now had fresh oil. I will summarize to keep this a bit short. I contacted Hennessy immediately and let them know what I found ???They would look into their records to see what was done, and of course, ???Everything was done correctly???. After a couple of days the ticking sound got louder so I had it towed to my home. Again, I contacted Hennessy and they asked me to take it to a repair shop for evaluation. Being overly cautious I had it towed there. In the mean time I sent an oil sample taken from the oil Hennessy put in the car and a sample of the oil required by Porsche out to a lab for testing. Guess what. The oil Hennessy put in was the wrong oil. If anyone would like to see the report I have it. After the shop had the car for two weeks trying to flush any oil that may have been trapped in the engine mud ring the oil change they determine there may be some component issues related to using the incorrect oil but it may subside in time as well. I contacted Hennessy and let them know of the findings, the oil report and the cost of everything. They send me a $200 check. That doesn???t even come close to covering the costs I incurred as a direct result of what they did. Now here is my theory, this vehicle had a ticking sound when it was there. They did the oil change and used an oil specifically designed for a Diesel engine that would cover up the ticking sound. It wasn???t present when I bought the vehicle and it wasn???t there until the vehicle was filled with the correct Porsche required oil. Hennessy deliberately covered up a problem to sell the vehicle. I don???t think they ever thought anyone would have the oil tested but I did and it proves the incorrect oil was used. I think my theory is 100% spot on and the dealer is extremely crooked. I would highly recommend that no one buy a car from Hennessy Lexus. If I didn???t live so far away I would have them in civil court. Unfortunately, it would likely cost me more than what I could be guaranteed in settlement. So, the next best thing is to plaster the internet with my experience with Hennessy Lexus of Atlanta. I will be posting a website soon that has pictures of everything I have stated and much more detail. There are several other Lexus dealers out there. Please find an alternate to this one that is more honest, IMO...

I am so happy I chose to buy my 2015 Lexus ES 350 from Hennessy Lexus of Atlanta. Sales Rep, King Hardy, was awesome!! He gave me exactly the car I was... looking for. He was professional, friendly, and very knowledgeable about the Lexus Brand. It took less than an hour to purchase my car. I want to personally thank the entire staff for providing excellent customer service!!

Buying a car from a dealer is the last thing I wanted to do. But, we needed to look at the Lexus to become acquainted with the product and decide what... we wanted to do. Lou explained the features of the car very well. Though I must say I need a refresher course. These new cars are tough for an old guy to understand. I originally planned to use my credit union to buy and finance our new car. But, I was cared for so well I bought and financed in the dealership!

The process was great from beginning to end. Sales Rep King Hardy was amazing we wete in and out in a short period of time. Great deal!! This is how I... based my rating.

I have purchased 4 Lexus ES-350 from Mr King Hardy who I know to be a true professional in many, many ways. He explains everything about the automobile... in a manner that reading the manual is an after thought. Mr. Hardy contacts me months after the sale to get feedback on my experiences with the automobile. I really like the fact that he gives after -sale concern. Lastly, I will continue to recommend to others, especially my golf buddies , to contact Mr. King Hardy at Hennessey Lexus for a purchasing experience un-matched in the Atlanta Metropolitan area!

Jody was so knowledgeable and enthusiastic and helpful. We love the car and so value her help. Best car buying experience we have ever had!

Best experience at Hennessy Lexus!...

Fabulous sales and service... from the receptionist to our sales associate King. Hennessey Lexus tops in my book . I will tell all my family and friends... about Hennessey Lexus of Atlanta

Was buying a used car for my 17 year old daughter, I picked Heather from Cars.com review and she took the time to hear what my daughter and I were looking... for and helped us to "compromise"!! My daughter and I were very happy with the whole process. I would recommend Heather and Hennessy lexus of Atlanta

I highly recommend Jody she is very knowledgeable of the cars and warranties that go with them but not only that but she made buying this car a fun experience... and an easy one for me to make. She was a delight to work with in finding the right Lexus for me. Be sure to ask for Jody when you visit Hennessy Lexus of Atlanta.