Hennessy Lexus of Atlanta

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3.3
(371 reviews)
Visit Hennessy Lexus of Atlanta
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:30pm
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Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 7:30am–3:30pm 9:00am–6:00pm
Sunday Closed Closed
New (855) 236-8038 (855) 236-8038
Used (470) 298-8519 (470) 298-8519
Service (470) 300-0766 (470) 300-0766

Inventory

See all 177 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2021.
Hennessy Lexus of Atlanta in Atlanta GA also serving Decatur GA and Dunwoody GA is proud to be an automotive leader in our area. Since opening our doors Hennessy Lexus of Atlanta has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

Hennessy Lexus of Atlanta offers a full selection of service areas including:

New Lexus Sales
Certified Pre-Owned Lexus Sales
Lexus Car Loans and Financing
Lexus Certified Service Department
Full Selection of Lexus Parts and Accessories
Atlanta Born and Driven

Service center

Phone number (470) 300-0766

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–3:30pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

3.3
(371 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hennessy Lexus of Atlanta from DealerRater.

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5.0

I have already reviewed this dealership/service center

I have already reviewed this dealership/service center before, but I am updating my review. The previous review was 5 stars as well, but I wanted to give a more in-depth review this time! This is my second time using Hennessy Lexus of Atlanta for my service. My first service was a traditional service, where Jorge was awesome. I have owned Mercedes, BMW, Audi, and many more luxury brands. All of which can not compare with the level of service I have received with this service center. My most recent service was due for my 2019 Lexus ES300h, but a few days before my service I ran over a curb. This bent my driver side rims, punctured the tires, and messed up a few of my suspension components. I had the ES towed to Lexus and Jorge took over everything. He worked with my wheel and tire warranty company and worked with my insurance to get the repairs done. He did everything on his own. All I had to do was file the claim. From there, he did the negotiations, claims, and repairs. I was genuinely surprised with how quickly everything got done. The ES got its' 30,000 mile service and all repairs in two weeks! If this had been another dealership/brand, it would have taken months! Not only this, but Jorge kept communication via call/text throughout the entire process. When I asked to come in to look at the damage, he scheduled me to meet with the tech (who was super honest and informative). I worked in the automotive industry, so I know quite a bit about cars and have seen the good, bad, and ugly. With that said, this is the best dealer to work with. I can tell they genuinely love their jobs and have comradery with one another. In a market where there is so much competition, this is very important to me as the customer. It is also the little things that set them apart like the fact I got to keep my loaner instead of getting into a rental, which costs them money and makes life a little harder on them with other service clients and Jorge discounted my service to a more than reasonable price. Most people think they are being taken to the cleaners with dealers, which most of the time they are. But at this dealer, they are on the customers side! I would highly recommend you go to Hennessy Lexus of Atlanta for all of your service needs, as well as to buy a car. I also can not recommend Jorge more for his timeliness, professionalism, and understanding! If I could give 500 stars, I would!

Dealer response

Wow - Christian, we are truly elated to see this glowing 5-star recommendation for Jorge and the team that you took the time to write. Genuine dedication and a love for what we do is the Hennessy standard – it is fantastic to hear that both of your experiences with us are a reflection of this standard. Even more specifically, we are pleased to hear that Jorge’s dedicated, knowledgeable, straightforward, and prompt assistance in particular has contributed to this positivity. We will be sure to pass along your high remarks. Thank you for being part of the Hennessy Family! Sincerely, The Hennessy Lexus of Atlanta Service Team

1.0

Incompetence, lack of any customer service

Aug 2021, I bought a 2021 RX 350 from Hennessy Lexus Atl. I purchased a package which had the weather tech heavier floor mats. In Aug of 2022 the mats in the back were leaking an oily chemical when I parked car in the sun. Very strange. I went to exchange the mats and realized later they weren't the mats I had paid for. They were cheaper, thinner mats. Phone calls, text I made were never returned. I tried to reach out to four people and they never returned my calls. When I finally got to talk to someone, after weeks, I was told I got the mats that came with the car. Even though I had proof I had paid extra for the heavier mats. Now it's November and I called Lexus Corp. It took them weeks to make Hennessy Lexus agree that they owed me some mats. I went today and almost didn't get them because the service dept had not signed for me to get the mats from the parts dept . Even though I called last week and told the service dept I was coming. They finally let me have them. I have never been treated so badly at a dealership. And this was over a year to just get floor mats!!! Incompetent. I will never go back there. If they can't help with mats I wouldn't dare let them try to work on my car. I can't imagine having a serious car problem with them. And if I had not taken a male friend with me today would I have not gotten the mats? You might think it's just mats, no big deal, but just think it took a year to get them.

Dealer response

Jan, thank you for bringing your concerns and ownership experience to our attention. We value timeliness greatly and are so sorry to hear that your experience does not reflect this. Our team welcomes the opportunity to connect with you directly, but we are having trouble locating you in our records from this review. At your convenience, please call Parts/Service Director Chris Brown at 678.542.1840. Sincerely, The Hennessy Lexus of Atlanta Team

1.0

Hennessy Lexus atlanta service department has very bad

Hennessy Lexus atlanta service department has very bad service and service adviser name clayston Norris is so rude he even don’t how to talk to customers it’s worst service i have ever had from any other dealers

Dealer response

Thank you for bringing your concerns to our attention. We value our customers greatly and are so sorry to hear that your recent experience with us does not reflect this. Our team welcomes the opportunity to connect with you directly, but we are having trouble locating you in our records from this review. At your convenience, please call our Service Director, Chris Brown, at 678.542.1840. Sincerely, The Hennessy Lexus of Atlanta Service Team

5.0

Monica was outstanding from start to finish.

Monica was outstanding from start to finish. Got us the information we requested in a timely manner. No games. Had paperwork queued up with her finance manager when we arrived and got us in and out without unnecessary delay. Delivered the car to us when she said. Everyone at the dealership was very courteous and professional. Highly recommend.

Dealer response

We are delighted to hear that Monica Joiner was outstanding from start to finish during your recent purchase; your high recommendation for Monica and the team is truly appreciated. Congratulations, and thank you for choosing Hennessy! Sincerely, The Hennessy Lexus of Atlanta Team

5.0

Second time purchasing from this dealership.

Second time purchasing from this dealership. Jeff is great to work with and explains everything.

Dealer response

We're delighted to hear that your second purchase with us was an excellent experience thanks to Jeff! Congratulations, and thank you for being part of our Hennessy Family. Sincerely, The Hennessy Lexus of Atlanta Team

5.0

Shanell is awesome she goes above and beyond.

Shanell is awesome she goes above and beyond. She's such a pleasure i thank her for everythings she has done. She made a great experience

Dealer response

We're happy to hear that Shanell's positive, dedicated assistance led you to have a 5-star buying experience with us! We'll be sure to pass along your kind remarks. Welcome to the Hennessy Family! Sincerely, The Hennessy Lexus of Atlanta Team

1.0

Purchased a certified used luxury car from Hennessey

Purchased a certified used luxury car from Hennessey Lexus. After driving it sparingly for two months, three service lights came on; coolant, transmission and engine warning light. I called the service manager to see if I can get some help in getting the vehicle looked at and repaired. He stated, because you didn't take one warranty insurance we can not help you. He stated get this, "Cars are mechanical and mechanical parts break", HUH? I tried to explain that I was going to take out warranty insurance this summer, but I start driving the vehicle regularly. Also, I asked for a little empathy as a vehicle that's been certified by them should not need a $17,000 repair after only driving for two months. It took them over a month, tossing me around to different people with 1,000 of excuses, no answering phones or emails to final get someone to say "We can't help you". Sorry, bye. Poor customer service. The worst I've seen. Would never purchase from them again. I recommend no one.

Dealer response

Thank you for taking the time to bring your post-purchase experience to our attention, as it certainly is not one that we'd wish for any customer to have. This is truly disheartening to read. We welcome the opportunity to connect with you directly; at your earliest convenience, please reach out to us at (678) 394-3164 and ask to speak with either Chris Brown (Service Director) or Forrest Jones. We hope to hear from you soon. Sincerely, The Hennessy Lexus of Atlanta Team

Consumer response

I contacted Mr. Ronnie Nesbit, who passed me off to Mr. Forest Jones, who passed me off to Mr. Zak Warner, which was over a month of hoping I would go away. I was just asking for assistance in reducing the cost of repairs since I only drove the car two months. Some customer service and empathy. They all stated they could not help me with a vehicle that was certified by them. I even contacted Mr. Venti, because the car was serviced by Hennessey Porsche for most of its life. Never heard back from Mr. Venti.

5.0

The experience purchasing a Lexus vehicle was very

The experience purchasing a Lexus vehicle was very positive. Jody took time to answer all questions. Everyone else I dealt with was cordial. I had a positive experience while I was there.

Dealer response

Thank you for taking the time to leave us 5 stars and kind feedback. We're delighted to hear that Jody's attentive assistance in particular led you to have a highly positive buying experience with us. Congratulations; we look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Atlanta Team

5.0

Darius is my service provider.

Darius is my service provider. He is great…so professional and gives me details about work to be done and a full report when work is finished. Everyone at Hennessy is friendly, polite and helpful!!

Dealer response

Thanks so much for the 5-star review! Friendly, polite, and helpful service is what we're aiming to deliver at all times. Your kind words about Darius mean a great deal and will be passed along; we're happy to hear that his professionalism and strong communication skills led you to have an excellent service experience with us recently. Safe travels! Sincerely, The Hennessy Lexus of Atlanta Service Team

5.0

Michael is a true professional and as good as it gets in...

Michael is a true professional and as good as it gets in the car business. He truly cares about each and every customer and strives to make it a pleasurable buying experience, and it was!!!!!! FIVE STARS for Michael Keitchen!!!!

Dealer response

Thank you so much for the 5 stars and kind remarks about Michael, Christopher! We are so glad to hear that you had a pleasant buying experience with us thanks to his high level of genuine customer care. We look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Atlanta Team

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