Hennessy Lexus of Atlanta

My experience at Hennessey Lexus of Atlanta was phenomenal. I would like to take a moment to express my sincere appreciation for the exceptional service provided by Gabriella and Skye, who represented Lexus during my recent experience. From the very beginning, their attentiveness stood out, as they made it a priority to engage with me in a way that felt both genuine and welcoming. Gabriella and Skye were not only exceptionally personable, but they also demonstrated a remarkable ability to actively listen to my specific requirements and preferences. This attentiveness ensured that my needs were fully understood and addressed, which is often a rarity in customer service interactions. Their commitment to providing tailored solutions was evident, and it made the entire process feel collaborative rather than transactional. Moreover, I was impressed by the promptness with which they delivered their services. Every interaction was handled with a sense of urgency and respect, which made me feel valued as a customer. There was no sense of being rushed or pressured; instead, I was given the time and space to make informed decisions at my own pace. This level of respect is a testament to their professionalism and dedication to customer satisfaction. What truly set Gabriella and Skye apart was their transparency throughout the entire process. They communicated openly about the options available to me, ensuring that I was fully informed every step of the way. This honesty fostered a sense of trust, allowing me to feel confident in the choices I was making. It was refreshing to engage with representatives who prioritize integrity and ethical practices over simply closing a sale. In a world where many businesses often treat customers as mere targets for sales pitches, Gabriella and Skye made me feel like a valued individual. Their approach exemplifies the commendable values upheld by Lexus of Atlanta, particularly the principles of honesty, integrity, and trust. It is clear that these values are not just corporate slogans but are genuinely reflected in the way they conduct their business and interact with customers. Overall, my experience with Gabriella and Skye was not only enjoyable but also reassuring. It reinforced my belief in the Lexus brand and its commitment to providing exceptional customer service. I look forward to future interactions with Lexus of Atlanta, knowing that I will be treated with the same level of care and respect that Gabriella and Skye exemplified

We bought Lexus TX 350 and Jong Kim went beyond our expectations and helped us in explaining every expect of the Vehicle. He made things super easy for us and assist us in all the questions we have and informed us with all the features and details of the car. Thanks Jong Kim

Purchase a Lexus RX 350 and the vehicle was delivered today to North Carolina and drove it less than 1 mi and second and third gear came out as long with reverse. So take my advice. Don't deal with these people. They will stick you in a heartbeat now I know why they wanted to sell me an extended warranty so bad.

Our experience at Hennessy Lexus Atlanta was stellar; Gabriela was super easy to work with and made sure all our questions were answered quickly. Highly recommend.

Excellent customer service from Kha Tran. My husband’s and my purchasing experience was totally online with Kha’s assistance and great video production skills. When my husband and I arrived to pick up our car, Kha greeted us and we we were delighted to find that all details were handled as expected. We just needed to sign papers and leave 🙂. He followed up with us the next day to ensure we made it home safely and are happy with our purchase. We are. I would highly recommend Kha Tran.

I just made the mistake of buying off this dealership. They are definition of used car salesman taking advantage of woman. I went with my wife to buy her a 2024 RC350 F. I, the man in this relationship, had an appointment the next ay and could no come back to finish up the next day. They claimed they could not hold a car a day with a deposit, lie. I was told not to worry that just send my wife back and they would just put it in her name. I have a 877 credit score and told them I could get a loan at 5.5% at my credit union and that I would not go over 6% I was assured numerous time not to worry credit would be no problem but that was the last thing they did.Lie. They got her for 6.5%. Hen they went for the kill, they sold my wife $9000 worth of maintenance and wheel insurance and more. Over $4000 for extended maintenance on the best made car on the market. Fortunately I was able to cancel the $9000k worth of xx and I’ll go to my CU in a couple days and pay it off. I only hope that allot of people read this and don’t by a car here. . They are liars and old school used car sales people. I have bought several Porsches for their dealership and will let them know of my disappointment. Funny part I’m buying a RC F for myself but it will not be from this dealer.

Terrible online buying experience. Complete lack of communication after they received cash for the vehicle. Could not get a response to an email for days. Would never buy a vehicle from this dealer. Additionally, after I received the car, had my BMW mechanic look over the vehicle. Car was sold with significant safety inspection issues. Brakes worn below the minimum spec, rear differential mounts completely destroyed, brake lights were completely not functioning. Lexus Atlanta refused to correct these issues. Emailed the entire chain of management at this dealership about these issues for over 3 weeks, with no response. I would not purchase a vehicle remotely with this dealer. Sales and finance manager would not take a deposit on the vehicle, would only hold the vehicle if I wired money immediately. Spent 60$ on wire transfer for same day transfer. Called to follow up…my direct sales guy mysteriously went on vacation the day (on a Tuesday) I wired the money. Called the finance manager, he was also mysteriously out of the office all the sudden. They failed to mention there would be a week of paperwork exchange that had to be mailed back and fourth, and would not release the car until after. They forgot to mention that process, until after I paid for same day wire transfer. Called to speak with a sales manager after all of this and the receptionist put me on hold for 25 minutes claiming she needed to go find one. Never got a call back from a manager.

Every one at Hennessy Lexus kept me informed about my Lexus and the Customer Service was Amazing. Juanita

We bought the GX recently from this dealership as sign unseen as we are from out of states.. John Cho helped us out from day 1 and always take care of us even after we already got the vehicle.

Hennessy Lexus was GREAT! We got the vehicle we were after to the letter. Lucas Johnson in sales was fantastic to work with. We had a great test drive that went just beyond taking a few right turns and seeing what we wanted to do. Lucas was personable, knowledgeable, and very easy to work with overall. Give him a raise!