Reviews
Write a reviewI have been a customer of Hennessy for over twenty years.
I have been a customer of Hennessy for over twenty years. Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive!
I have been a customer of Hennessy for over twenty years.
I have been a customer of Hennessy for over twenty years. Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Phyllis, we are truly ecstatic upon reading your 5-star review! It has been our pleasure to provide you with reliable service over the past twenty years. We appreciate your feedback for our staff as well and will be sure to pass that along. Thank you for being part of our Hennessy Family; we look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Atlanta Team
Staff was good.
Staff was good. Car was not prepared despite days supposedly in preparation. Oil not changed, wheels have stains that is not brake dust, possibly ruined. Small dents along the passenger door bottom.
Staff was good.
Staff was good. Car was not prepared despite days supposedly in preparation. Oil not changed, wheels have stains that is not brake dust, possibly ruined. Small dents along the passenger door bottom.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We're so sorry to hear this feedback from you regarding the state of your vehicle upon delivery. We aim to deliver exceptional service from start to finish of the purchase process, always, and we regret to have missed the mark in your case. We greatly welcome the opportunity to speak with you in further detail about this. Please do not hesitate to call 770.457.6800 and ask to speak with our General Sales Manager, Forrest Jones. Sincerely, The Hennessy Lexus of Atlanta Team
After a week of calling service manager Forrest Jones a salesperson called me to ask if I have washed the wheels. The stains are not brake dust, it is paint verified by Lexus of Knoxville. This is a certified Lexus 2020. Poor customer service is just the beginning.
Truly 5 Star service
Hennessy Lexus has always given me 5 Star service! From sales to service they do exactly what they say they will do. The service department is extremely efficient, well trained & deliver quality timely service!!! Michael White
Truly 5 Star service
Hennessy Lexus has always given me 5 Star service! From sales to service they do exactly what they say they will do. The service department is extremely efficient, well trained & deliver quality timely service!!! Michael White
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, it is an honor to read this feedback from you and to know that we've always given you 5-star service, no matter the department. This is the Hennessy way. We look forward to serving you with excellence for years to come! Sincerely, The Hennessy Lexus of Atlanta Team
Ryan Bush is the best service advisor there.
Ryan Bush is the best service advisor there. Always makes sure my car is taken care of even if I have to come in without an appointment. Thank you!
Ryan Bush is the best service advisor there.
Ryan Bush is the best service advisor there. Always makes sure my car is taken care of even if I have to come in without an appointment. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
KB, we appreciate your outstanding feedback for Ryan Bush and are delighted to hear that he makes every visit to us 5-star worthy! Thank you for being part of our Hennessy Family. Sincerely, The Hennessy Lexus of Atlanta Service Team
Was not happy that my credit union could not be used.
Was not happy that my credit union could not be used. Reason, the papers to the dealership would take 3 to 5 days to process and recieve. . There excuse was they could not wait since it was the 29th of the month and accounting department would not accept that.
Was not happy that my credit union could not be used.
Was not happy that my credit union could not be used. Reason, the papers to the dealership would take 3 to 5 days to process and recieve. . There excuse was they could not wait since it was the 29th of the month and accounting department would not accept that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking a moment to leave 5 stars and for sharing your concerns as well. We're sorry to hear about this issue that occurred regarding the inability to use your credit union in the purchase process. Be it for sales or service, we look forward to serving you again down the line with full excellence! Sincerely, The Hennessy Lexus of Atlanta Team
Polite, quick service, nice showroom/waiting area, same
Polite, quick service, nice showroom/waiting area, same service advisor is nice even when mundane oil change is performed, plenty of staff on hand
Polite, quick service, nice showroom/waiting area, same
Polite, quick service, nice showroom/waiting area, same service advisor is nice even when mundane oil change is performed, plenty of staff on hand
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, we're elated upon hearing that you had a 5-star experience with us in all aspects, from customer service to our showroom and waiting area! We appreciate your feedback and look forward to serving you with excellence again down the road. Sincerely, The Hennessy Lexus of Atlanta Service Team
Great work.
Great work. Lexus always has a great service. Thank you. I really appreciate your help for so many years.
Great work.
Great work. Lexus always has a great service. Thank you. I really appreciate your help for so many years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're honored to have provided you with great service for so many years. Thank you for leaving 5-star feedback and for your continued loyalty. We look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Atlanta Team
Typical big car dealer with typical big dealer antics …
Typical big car dealer with typical big dealer antics … their goal is to get you in the their door … they will not bother to tell you details until they get you there just like a typical car salesman ….in order to sell you a vehicle …. I made a $1000 deposit on a $75,000 vehicle …I then drove 400 miles in a one way car rental.. I showed up at the dealership only to find out the vehicle had not arrived yet ,no problem, I can understand …but then immediately I had to get insurance on the vehicle that wasn’t even there …after me and my insurance company jumped through the hoops to make that happen, I sit down at a desk and was told to start signing papers …one was the vehicle was cleaned and prepped full of fuel and ready to go... one was for an appointment to get the vehicle serviced in six months and one was the agreement to purchase a vehicle for them for $75,000. I don’t even remember what other ridiculous things they wanted me to sign. When I question this method for their madness. ,for me to sigh papers on a vehicle that I had not even seen yet ..I was looked at as though I was doing something wrong.. I had had enough …as a matter of fact, I must have been completely wrong to make the drive to this dealership. The only reason I did this was because they had a vehicle that had a package on it that I wanted that was not available in my area ….by the time I drove the 400 mile trip home in my one-way rental car which I had spent about 300 on the rental and fuel … I was unconcerned about the extra package and questioned whether I would ever buy another Lexus . ..Then I inquired about the return of my deposit. I was initially told it would be 10 to 15 business days to return the thousand dollar deposit … then I was told it would be 7 to 10 business days actually a little bit of irony for them to want me to sign papers on a vehicle that hasn't even arrived yet and they’re telling me they can’t return my deposit for possibly three weeks ..we shall see… this just screams big dealer nonsense nobody should have to deal with these people..I hope that somebody reading this does not experience the same thing I would avoid this very typical car dealer at all cost .. a Lexus dealership should be better than that ..Typical big car dealer with typical big dealer antics
Typical big car dealer with typical big dealer antics …
Typical big car dealer with typical big dealer antics … their goal is to get you in the their door … they will not bother to tell you details until they get you there just like a typical car salesman ….in order to sell you a vehicle …. I made a $1000 deposit on a $75,000 vehicle …I then drove 400 miles in a one way car rental.. I showed up at the dealership only to find out the vehicle had not arrived yet ,no problem, I can understand …but then immediately I had to get insurance on the vehicle that wasn’t even there …after me and my insurance company jumped through the hoops to make that happen, I sit down at a desk and was told to start signing papers …one was the vehicle was cleaned and prepped full of fuel and ready to go... one was for an appointment to get the vehicle serviced in six months and one was the agreement to purchase a vehicle for them for $75,000. I don’t even remember what other ridiculous things they wanted me to sign. When I question this method for their madness. ,for me to sigh papers on a vehicle that I had not even seen yet ..I was looked at as though I was doing something wrong.. I had had enough …as a matter of fact, I must have been completely wrong to make the drive to this dealership. The only reason I did this was because they had a vehicle that had a package on it that I wanted that was not available in my area ….by the time I drove the 400 mile trip home in my one-way rental car which I had spent about 300 on the rental and fuel … I was unconcerned about the extra package and questioned whether I would ever buy another Lexus . ..Then I inquired about the return of my deposit. I was initially told it would be 10 to 15 business days to return the thousand dollar deposit … then I was told it would be 7 to 10 business days actually a little bit of irony for them to want me to sign papers on a vehicle that hasn't even arrived yet and they’re telling me they can’t return my deposit for possibly three weeks ..we shall see… this just screams big dealer nonsense nobody should have to deal with these people..I hope that somebody reading this does not experience the same thing I would avoid this very typical car dealer at all cost .. a Lexus dealership should be better than that ..Typical big car dealer with typical big dealer antics
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Bob, thank you for taking time to share your concerns. We sincerely apologize for any frustration and inconvenience you experienced during your visit. We strive to provide a smooth and transparent process for our customers, always; we understand that the delay in the vehicle's arrival and the signing of paperwork without seeing the vehicle were disconcerting. Please call (844) 975-0427 at your convenience and ask to speak with our General Sales Manager, Forrest Jones. We hope to hear from you soon. Sincerely, The Hennessy Lexus of Atlanta Team
Prompt and excellent service from Tim Hollaran, Detailed
Prompt and excellent service from Tim Hollaran, Detailed review of the car service and prompt response to any questions.
Prompt and excellent service from Tim Hollaran, Detailed
Prompt and excellent service from Tim Hollaran, Detailed review of the car service and prompt response to any questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your 5-star review and feedback for Tim Halloran. Tim's dedication certainly shows in the work he performs; we will be sure to pass along your high remarks. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Lexus of Atlanta Service Team
Ryan Bush our service provider is always very kind and
Ryan Bush our service provider is always very kind and treats us very special. He takes time to talk with us and ask us if we have any concerns about our car. He greets us as if we are important and we feel like family!!!
Ryan Bush our service provider is always very kind and
Ryan Bush our service provider is always very kind and treats us very special. He takes time to talk with us and ask us if we have any concerns about our car. He greets us as if we are important and we feel like family!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear your 5-star feedback for Ryan Bush! Ryan's dedication to providing excellent customer service and care certainly shows; we will be sure to pass along your words of high praise. Thank you for being part of our Hennessy Family, and safe travels until we see you next!! Sincerely, The Hennessy Lexus of Atlanta Service Team