Hennessy Lexus of Atlanta

(4.2) 270 reviews

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4.2
270 lifetime reviews. Includes reviews of Hennessy Lexus of Atlanta from DealerRater.com
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  • Lou made a painful process very easy.

    Buying a car from a dealer is the last thing I wanted to do. But, we needed to look at the Lexus to become acquainted with the product and decide what

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    we wanted to do. Lou explained the features of the car very well. Though I must say I need a refresher course. These new cars are tough for an old guy to understand. I originally planned to use my credit union to buy and finance our new car. But, I was cared for so well I bought and financed in the dealership!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Rude service representative

    I had a great experience with .....Karr in parts. He was extremely helpful and knowledge. However, as I attempted to leave I was blocked in by anot

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    her car in the drive. After five minutes I inquired about the car and w eventually a woman service rep and customer came out but did no move his car. I asked if they would move it and the service rep said they were inspecting the car and for me to wait. I then told the two I need to go and had been waiting for a period of time. This time the customer said his advice to me was "the o be patient". Not a good experience considering it was very hot and it did not seem appropriate for the car being serviced was blocking cars parked in the driveway.

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    Does not recommend this dealer
    Came in for service or repair
    Hennessy Lexus of Atlanta

    We are terribly sorry about your experience and we will use this as a learning experience. Not being there we can't comment about what happened. When

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    parking in our driveway as opposed to a marked parking spot could cause a problem. The only suggestion would be to use a marked spot to avoid this from happening again. The service driveway is a very fluid area and not safe for a "quick" pick-up. Again we sincerely apologize for your inconvenience


  • hennessey lexus Atlanta

    Internet manager lied to me about a vehicle being available amichelle stockman Then goateed me into an appointment on my day off where I was screeed

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    around with fir an hour Immpissed Vinnie

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Very unsatisfied with our experience at Hennessy Lexus

    Drove out to Hennessy Lexus to look at a car we were interested in purchasing. We were taken to the car and we really liked it, but the back door lock

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    was broken and you couldn't open the door from the outside of the automobile. You had to climb inside the car and open it from the inside. We were told by the sales person that he would check and see if the dealership would repair the door for us so that we could make the purchase and that he would call us back the following day. He did call back and we were told that his manager told him the vehicle will be sold with the broken door. We weren't even given the price it would take to repair the door and that is very disappointing because we might have been able to pay for the repair and still make the purchase. We feel that were were not treated fairly and that Hennessy owes us an apology and some sort of restitution for our time and money spent at their business. We would not recommend this dealership to anyone and truly feel that they cannot be trusted in their dealings.

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    Does not recommend this dealer

  • Great service and 100% customer service excellent

    They really help me out and took good care of me while I was there and they also help me with buying a car in the future and from the salesman to the

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    lady in charge I was really impressed with the customer interactions and if you ever visit see Eddie or anybody there because they made me feel very comfortable and welcome

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • The worst customer service experience EVER!!

    I went into the dealership to make a cash purchase. My salesman Tom Campbell was made aware of this and the amount that I was looking to spend. He imm

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    ediately gave me his card and told me that I should probably check across the street at the Honda dealership to find something in my price range. This happened before I even sat down at his desk. All of this without him even checking the inventory to see if they had something for the amount that I wanted to spend. Then he says "I'm not trying to be rude or anything I just don't want to waste your time." I felt as though he didn't want to waste his own time. I took a seat and we talked a little more, finally he checked and there was a vehicle in the price range that I wanted to pay. Which I already knew because I looked at the vehicle online before going to the dealership. This man was not personable at all and the entire time I just felt like I was just a bother to him. I've purchased many vehicles over the years and even during this time I visited other dealerships and everyone was always very courteous. The dealership overall was nice and other people were friendly I just don't recommend using Tom as your salesman. I've been a banking professional for 10 years and whether our clients have $60 or six million dollars we treat them with respect and a high quality of customer service. Unfortunately my customer service experience was by far one of the worst that I've ever experienced.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

  • Great Experience.

    Eddie was great. This Lexus dealership is a great place to purchase your next Lexus. I recommend this Lexus dealership to all who wish to purchase a

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    Lexus

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Lexus GX 350 - F Sport

    We are quite pleased with our purchase and our dealings with Arthur Pigford, the primary sales representative with whom we worked, and with Jonathan L

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    angford, who assisted us at one point, also. Both of these men are consummate professionals, knowledgeable of their products, and honest and straightforward in providing information and answering our questions. I definitely would recommend these men, and the Hennessy dealership, to anyone seeking to purchase a Lexus vehicle.

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    Does recommend this dealer

  • Used car purchase

    Not happy with them. Purchased a used car the drivers side passenger will not open they are not very responsive to fixing the window.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Came out to Dealership to see Preowned.....

    Found Pre- owned vehicle off website & came out to look. I wasn't impressed with vehicle.....I had a trade in, I told Sales what I was looking for &

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    I left my info. I was never contacted back.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback. Clear and prompt communication is very important to us so it is concerning to hear that you feel your experience with us d

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    id not meet these standards. We would like to discuss this with you further. Please feel free to contact me. Thanks, Keith Taylor, Leasing and Sales Consultant, Hennessy Lexus of Atlanta, (678) 542-1833, ktaylor@lexusatlanta.com


Hennessy Lexus of Atlanta
5955 Peachtree Industrial Blvd Atlanta, GA 30341
New (855) 236-8038
Used (855) 236-2732
Service (678) 448-4046
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