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Reviews

Average Ratings

4.9
13 lifetime reviews.
  • Great Experience

    We are 1st time buyers and this was a very pleasant experience at BMW of Shrewsbury. Ryan Marcello was extremely knowledgeable, very responsiv...

    Dealer Response

    Thank you for choosing Wagner BMW, Bob! I am happy to hear about your first car buying experience with Ryan and the rest of my team. We look forwa...


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    We are 1st time buyers and this was a very pleasant experience at BMW of Shrewsbury. Ryan Marcello was extremely knowledgeable, very responsive and extremely helpful throughout the entire process. I'm looking forward to the next time.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Wagner BMW, Bob! I am happy to hear about your first car buying experience with Ryan and the rest of my team. We look forward to doing business with you again.


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  • Good price, worth the wait.

    We recently purchased a used non-BMW vehicle from the dealership. The price was very good. Our sales person was less than enthusiastic. I didn'...

    Dealer Response

    Thank you for the great review! We're glad that you had an enjoyable experience at our dealership and that you felt welcome. We appreciate your bu...


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    We recently purchased a used non-BMW vehicle from the dealership. The price was very good. Our sales person was less than enthusiastic. I didn't expect him to know about all of the features and functions of a non-BMW vehicle, but I thought he might attempt find some of the answers. Once we agreed on a price and trade. The purchase was going to be a cash transaction. We waited for almost forty minutes to see the business/finance person to complete the paperwork. Our sales person explained that the delay was due to computer problems. We arranged to pick up the vehicle three days later. We were told that the vehicle would be ready, we would be able to drop off our check and go. We arrived to pick up our new vehicle at an agreed time. When we arrived our sales person went over the final numbers and put the license plates on the car. We then waited for another thirty minutes for the finance person. The dealership was nice, the staff was friendly, we got a fair deal on a good car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the great review! We're glad that you had an enjoyable experience at our dealership and that you felt welcome. We appreciate your business and look forward to serving you again in the future!


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  • Knowleable and Friendly

    If I could give Kenny from sales a 10* rating I would. He is so easy to talk to and so knowledgeable about BMW general. I went in for my genius me...

    Dealer Response

    We appreciate your review, AnneMarie! We're glad to hear that Kenny provided you with such great service. We'll let him know to keep up the exce...


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    If I could give Kenny from sales a 10* rating I would. He is so easy to talk to and so knowledgeable about BMW general. I went in for my genius meeting today and he was great. I wish everyone would ask for Kenny when looking for a BMW. He will not disappoint!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your review, AnneMarie! We're glad to hear that Kenny provided you with such great service. We'll let him know to keep up the excellent work. We hope to see you again, thank you for your business and your recommendation!


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  • Bought an M2 and here and loved every second

    These guys and gals love cars and love their jobs and it shows. Kenny, a client advisor was awesome--knew more about cars than anyone at any other...

    Dealer Response

    Hello, AJ! We would like to thank you for your kind words, on behalf of our entire team. Congratulations on your vehicle! We look forward to doing...


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    These guys and gals love cars and love their jobs and it shows. Kenny, a client advisor was awesome--knew more about cars than anyone at any other dealership. Phil in finance was incredibly professional but also extremely friendly and gave great advice. Mark priced the car out perfectly and genuinely seemed happy for me, the buyer. Michael, the sales manager and Mike in sales are two guys I could hang out with. Great experience! Can't wait to buy an M4 here :-) M2 is by far the best vehicle I've driven.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, AJ! We would like to thank you for your kind words, on behalf of our entire team. Congratulations on your vehicle! We look forward to doing business with you again.


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  • Great Dealership!

    I have been shopping around for a car for almost a year. Wagner BMW of Shrewsbury is the best dealership of all the others I've traveled to! Not o...

    Dealer Response

    Thank you for the five-star review, Frankie! We love making the car-buying process simple and quick! We're so happy to hear that you are pleased w...


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    I have been shopping around for a car for almost a year. Wagner BMW of Shrewsbury is the best dealership of all the others I've traveled to! Not only did they have a wide variety of cars to choose from but I found a car and got approved for a finance through their banks in less than half an hour! They got me a great deal and less than 2 hours later all the paperwork was signed and I went home with a beautiful BMW! I'm so happy I found them! All the staff are knowledgeable and extremely helpful especially Ryan Marcello who sold me my car! I would highly recommend this dealership! Don't waste time and get down there!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the five-star review, Frankie! We love making the car-buying process simple and quick! We're so happy to hear that you are pleased with your experience. Congratulations on your purchase! We look forward to serving you again in the future!


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  • Excellent Service Department Experience

    I usually utilize a different dealership because I work in a different state, but I have to say my recent visit to Wagner's service department ha...

    Dealer Response

    Thanks for the review, Charlie! We're happy to hear that we were able to exceed your expectations. We aim to provide our customers with expert kno...


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    I usually utilize a different dealership because I work in a different state, but I have to say my recent visit to Wagner's service department has forced me to reconsider. My service advisor, Hank S, was outstanding, very informative and quick to proactively update and respond to any inquiries I had. Excellent experience. Charlie

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the review, Charlie! We're happy to hear that we were able to exceed your expectations. We aim to provide our customers with expert knowledge, quick service, and a welcoming atmosphere. We appreciate your business and look forward to serving you again in the future!


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  • First time Buying from BMW Dealership

    When I went to BMW in Shrewsbury, it was my first time buying from a dealership. I know I asked a lot of questions and Ryan Marcello was more than...

    Dealer Response

    Kristy - thank you for taking the time to leave us a 5-star review and to share your experience. We are happy to hear that Ryan was able to provid...


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    When I went to BMW in Shrewsbury, it was my first time buying from a dealership. I know I asked a lot of questions and Ryan Marcello was more than helpful. I have already recommended two friends of mine shopping for vehicles to this particular dealership. Shopping for a car is difficult in itself, and if the customer service is terrible, that is all you will remember. Ryan did a great job going above and beyond to work with me on buying my first car. They now have a customer for life.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kristy - thank you for taking the time to leave us a 5-star review and to share your experience. We are happy to hear that Ryan was able to provide you the best customer service and was able to answer all of your questions. We appreciate your business and loyalty. We can't wait to see you again and wish you many miles!


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  • Great Experience

    Great Experience. Fully reccomend anyone looking for a car to check these guys out! The best customer service I have ever experienced at a dealers...

    Dealer Response

    Thank you for your kind review, Sean! We're excited to hear that we were able to provide you with such a great experience. We're proud of the ex...


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    Great Experience. Fully reccomend anyone looking for a car to check these guys out! The best customer service I have ever experienced at a dealership. Joey was awesome to work with and would definitely and will definitely continue doing business with this team again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind review, Sean! We're excited to hear that we were able to provide you with such a great experience. We're proud of the excellent service Joey gives to our customers. Congratulations on your new car, we look forward to seeing you again!


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  • Car Service & Maintenance

    Outstanding service from start to finish! Friendly, efficient, clean, timely, excellent value. :)

    Dealer Response

    Thank you for leaving us a 5-star review! We are glad that you had an excellent experience with us.


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    Outstanding service from start to finish! Friendly, efficient, clean, timely, excellent value. :)

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for leaving us a 5-star review! We are glad that you had an excellent experience with us.


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  • Great Car Buying Experience!!!!

    Was in the market for a CPO X5 and came across one at Wagner. Great experience!!!! From the initial contact, appointment, test drive, negotiations...


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    Was in the market for a CPO X5 and came across one at Wagner. Great experience!!!! From the initial contact, appointment, test drive, negotiations, finance process, and pick up I was wowed by the team at Wagner. My SA was Joey Harrington and he has been a great advocate for me. He made the process go very smoothly and has been a great communicator even after the sale was completed. If you are looking for a new or used car give Joey and Wagner a shot. You may be pleasantly surprised.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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