New 877-557-5446 Dealer Website
Used 877-672-9534 Email Dealer
Service 877-464-1776

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.5
Average based on 8 reviews.
  • Excellent Service Department Experience

    I usually utilize a different dealership because I work in a different state, but I have to say my recent visit to Wagner's service department ha...

    Dealer Response

    Thanks for the review, Charlie! We're happy to hear that we were able to exceed your expectations. We aim to provide our customers with expert kno...


    Show Full Review

    I usually utilize a different dealership because I work in a different state, but I have to say my recent visit to Wagner's service department has forced me to reconsider. My service advisor, Hank S, was outstanding, very informative and quick to proactively update and respond to any inquiries I had. Excellent experience. Charlie

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review, Charlie! We're happy to hear that we were able to exceed your expectations. We aim to provide our customers with expert knowledge, quick service, and a welcoming atmosphere. We appreciate your business and look forward to serving you again in the future!


    Hide Full Review
  • First time Buying from BMW Dealership

    When I went to BMW in Shrewsbury, it was my first time buying from a dealership. I know I asked a lot of questions and Ryan Marcello was more than...

    Dealer Response

    Kristy - thank you for taking the time to leave us a 5-star review and to share your experience. We are happy to hear that Ryan was able to provid...


    Show Full Review

    When I went to BMW in Shrewsbury, it was my first time buying from a dealership. I know I asked a lot of questions and Ryan Marcello was more than helpful. I have already recommended two friends of mine shopping for vehicles to this particular dealership. Shopping for a car is difficult in itself, and if the customer service is terrible, that is all you will remember. Ryan did a great job going above and beyond to work with me on buying my first car. They now have a customer for life.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kristy - thank you for taking the time to leave us a 5-star review and to share your experience. We are happy to hear that Ryan was able to provide you the best customer service and was able to answer all of your questions. We appreciate your business and loyalty. We can't wait to see you again and wish you many miles!


    Hide Full Review
  • Great Experience

    Great Experience. Fully reccomend anyone looking for a car to check these guys out! The best customer service I have ever experienced at a dealers...

    Dealer Response

    Thank you for your kind review, Sean! We're excited to hear that we were able to provide you with such a great experience. We're proud of the ex...


    Show Full Review

    Great Experience. Fully reccomend anyone looking for a car to check these guys out! The best customer service I have ever experienced at a dealership. Joey was awesome to work with and would definitely and will definitely continue doing business with this team again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review, Sean! We're excited to hear that we were able to provide you with such a great experience. We're proud of the excellent service Joey gives to our customers. Congratulations on your new car, we look forward to seeing you again!


    Hide Full Review
  • Car Service & Maintenance

    Outstanding service from start to finish! Friendly, efficient, clean, timely, excellent value. :)

    Dealer Response

    Thank you for leaving us a 5-star review! We are glad that you had an excellent experience with us.


    Show Full Review

    Outstanding service from start to finish! Friendly, efficient, clean, timely, excellent value. :)

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us a 5-star review! We are glad that you had an excellent experience with us.


    Hide Full Review
  • Great Car Buying Experience!!!!

    Was in the market for a CPO X5 and came across one at Wagner. Great experience!!!! From the initial contact, appointment, test drive, negotiations...


    Show Full Review

    Was in the market for a CPO X5 and came across one at Wagner. Great experience!!!! From the initial contact, appointment, test drive, negotiations, finance process, and pick up I was wowed by the team at Wagner. My SA was Joey Harrington and he has been a great advocate for me. He made the process go very smoothly and has been a great communicator even after the sale was completed. If you are looking for a new or used car give Joey and Wagner a shot. You may be pleasantly surprised.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Used car purchase from Wagner BMW

    I have been looking for a used, when I located one at Wagner I decided to check it out and ended up buying it. Few days after my purchase I had tr...


    Show Full Review

    I have been looking for a used, when I located one at Wagner I decided to check it out and ended up buying it. Few days after my purchase I had trouble shifting from park. When I called the dealer and told him about the situation, I was told to wait and see if it happens again. When It happened again next day, I decided to stop by the dealership and was told to go to Acura dealer without any help from Wagner to schedule service at Acura. Fixed the problem at Acura after couple days of service without any care from Wagner. I would not recommend this dealer for a used car based on my experience.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • great dealership

    No nonsense dealership with professional staff. No boiler room tactics or hidden fees or surprises --or that "what do you want to pay per month" n...


    Show Full Review

    No nonsense dealership with professional staff. No boiler room tactics or hidden fees or surprises --or that "what do you want to pay per month" nonsense. Mike Sutherland is an excellent sales person and I would certainly go back there to buy a car again in the near future, new or pre-owned.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great trade

    I bought a 2009 Porsche Boxster S from a dealer in NH 2 years ago and drove it only 10,000 miles over that period. It was a beautiful car in mint ...


    Show Full Review

    I bought a 2009 Porsche Boxster S from a dealer in NH 2 years ago and drove it only 10,000 miles over that period. It was a beautiful car in mint condition and was certified by Porsche. I loved it. The most beautiful car I ever owned! But, it turned out only to really work as a third car. I didn't need a third car. I needed a second car that was bigger but still fun to drive. I needed 4 seats and some space for luggage. And a convertible. I studied the marketplace on Cars.com. Lots of great data! I decided I liked the BMW 3 series convertibles a bit more than the Audi 4s and 5s. The local dominant Boston BMW dealer didn't have the model I wanted in the right color, and was not too anxious to bring on a convertible sports car this late in the summer, so a trade-in wasn't looking too good. Continuing to look at Cars.com, my wife spotted what I had been looking for at Wagner BMW in Shreswsbury.; a late model 328 hard-top convertible with low mileage. My Cars.com on-line inquiry resulted in a call by a very pleasant woman from the dealership who invited me out to have a look, which I decided to do. Saturday I loaded up my Porsche with my title and other papers and made the 45 minute drive out to Wagner BMW where I met Mike and Mike. After a brief chat, Mike 1 and I test drove the BMW while Mike 2 test drove my Porsche. We both liked what we saw. So Mike 2 and I went into his office for the buyer-seller dance. I told him what Kelly valued my car at and he paused a bit. He said, so you were expecting to pay $X plus your car for the BMW? I said, not exactly, I wanted to swap for $Y; a bit less. He paused. Then he said, I think we can make that work. About an hour later I was driving east back to Boston in my new-to-me (2013, certified, with 9,600 miles) BMW. Although somewhat sad to leave my rocket ship, I was and am delighted with my new BMW. All the paper work was completed by the Mikes and they called a few times to see what questions I had. The next day Mr. Wagner called to see what questions I had. None. The whole experience was perfect from beginning to end. They did a great job. Thanks to Cars.com for all the research available to me for free.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review