Very helpful and friendly. They sure love their cars and are happy to talk to you about all the options as well as pros and cons vs other models.
Very impressed with this dealership. Small business at it's best, great personal experience and easily handled a hiccup (my banks fault) in the process.... All vehicles seem well maintained and I'm loving my S6.
This was my first ut of state purchaseso was very concerned of what I might get without getting the chance to kick the tires. I was looking for something... very specific (2003 540i M Sport) so it was nice to see what I wanted at eDirect Motors. I was able to dig a little deeper on the car to help my decision but regardless of that, the car was as described. Everyone made it easy to purchase down to every detail including the shipping. The car is now in California turning heads and in great shape (had it thoroughly checked out). They are honest and would refer them without hesitation. Thank you!
thank you so much. We appreciate your business and confident in us, and hope you enjoy your BMW for years to come.
I was nervous about buying a car out of state but Shon and Aneta made the process simple and straightforward. I was looking for a specific car and found... it with them. Very glad I did business with them and would do it again. Clean and well kept facilities. Very friendly and great service. Thanks guys
Thanks Tim. It was a pleasure. We appreciate your nice comments. we wish you all the best.
being a first time bu;yer over the internet, shon was very helpful...
thanks so much for your kind words. we appreciate it.
After reading others reviews I have come to the conclusion my experience was far from the norm. I submitted a cars.com email req for vehicle info and what... came back was a barely intelligible email. It ranged from telling me my 2010 S4 trade had little to no value to a very "Take it or Leave it" approach. I must have stumbled into the most unhappy employee they have.
Hi John I want to apologize for any misunderstanding. My name is Shon, and I'm the owner of eDirect Motors and the person answering most emails. Plea...se call me directly at 972-620-4860 and I assure you that I can clarify any misunderstanding. I have gone through my files and can not find any email regarding any S4 trade. I hope you didn't mistake us with another dealership. We've been in business over 12 years and I assure you we will do our best to take care of our customers. Please call me.
I recently purchased a vehicle from this dealership. My family and I traveled from out of state, so we didn't know what to expect. The staff was very friendly.... There was an issue with the performance of this vehicle immediately after I purchased it, so I was nervous about my decision to purchase at first. I contacted the dealership after the problem was noticed and they offered above and beyond what any dealer would do to remedy the issue, although I decided to have the work completed on my own, since having to drive out of state. This dealership seems to really care about their customers and the products that they sell. I will most likely be a repeat customer.
thanks for your kind comments - it means a lot to us. We appreciate it.
I recently purchased an '09 Volkswagen from these guys and I must the customer service was outstanding! Shon and Anita both take really good care of their... customers. Their website does seem a tad unfriendly, but that's simply their way of being upfront about what you're buying, and the one reviewer that ranted about it obviously didn't contact them to discuss. They sell cars as-is so it is buyer beware, and while normally that would have put me on the edge these people are honest and straight forward so there wasn't much to worry about. After having the car almost a month, definitely no lemon, and has worked fantastic. Definitely recommend these guys for future car purchases and if they'll definitely be at the top of my list when I shop for my next used car. So 5 stars for service, 4 for the buying process which was very easy (only took one off because they don't allow cars to be taken off their lot for pre-buy inspection, which would have been easier for me, they do allow on site inspections though), and 5 stars for the shop (small but cozy and well kept, right next to Toyota of Dallas). If your interested in any of their stock don't hesitate t call them!
thank you very much for your nice comments. A few clarifications. in Texas all cars, unless new are sold AS-IS. that's just federal law forms that are... displayed on the vehicles. However you have option to purchase extended warranty or service contract. Buyers still have access to a network of mobile inspection nationwide, or may choose whomever, but inspection will need to take place at our location due to our insurance regulation. Hope you enjoy your car for years to come and please recommend us to your friends. Thanks again for your business and very kind words.
I just found one of there cars online for an amazing price and didn't know I had to make an appointment ahead of time, but the owner still let me look... at his inventory and test drive the cars. The warranty options are also great ! I had an easy smooth transaction and very please with my first car! Will highly recommend buying from eDirectmotors to anyone! I love my Saab!
thank you so much. We appreciate your business.
The site seems to be very unfriendly. Why is it necessary to say we are NO HAGGLE like a million times in bold on their site? Don't tell me to go to all... others then just come buy from you? Are you kidding me? You want me to buy something with out a testdrive or give you a check first before I test drive.. ?? What?! Not even a professional dealership deals with customers like this
really??? We receive a bad review just because we are honest and upfront with people? We say that on our web site and obviously it didn't please this ...consumer who did not call or even step into our showroom. We provide our customers with complete information & pricing. You are very welcome to come see & test drive any vehicle you are interested in. If you want a relaxed atmosphere without the any salespeople chasing you, honest description and value well below books, then you'll love us.