Mercedes-Benz of North Haven

I get my car serviced from here and everytime they use cheap wipers which give out after a week. This tine it feels like they didn’t even change it. Took 3 days to service my car.

Left car for standard “A Service” with loaner vehicle. Dealership completed a through analysis of vehicle (in addition to performing service) as requested, with excellent follow up on recommended repairs

I bought my 1st Benz on this dealership and it went smooth, but when I had my windshield replaced after it cracked due to stone it caused a lot of hassles and problems.. First I waited months for the windshield, 2nd when they finally replaced it I told them there was a protruding gasket from inside and my service advisor said it’s normal. After using it under heavy rain, water was pouring inside, ceiling was so wet. Now I brought it back last November 21st they don’t have time to fix it because of the upcoming holiday. They parked it outside, as I see it on the Mercedes App, as of tonight November 26, it is raining again so hard. Now they ruined my Mercedes which I always took care ot it, I always parked my car inside my garage. Some of their employees were rude and disrespectful. I was expecting a professional and exceptional service but it wasn’t. The one working at the cashier named Liza comforted me and the service manager Mr Molster was so polite and listened very well to my concerns which made me not lose confidence on this dealership. I wanted them to buy back my car because it’s all ruined already!

The professionalism, knowledge, demeanor of the staff was outstanding. Great willingness to find a solution

I had a smooth and excellent experience i was in and out with a brand new truck

Pulled into service area, immediately greeted, car processed, proceeded to loaner counter, on my way in under 15 minutes. Equally fast returning and retrieving my vehicle. Outstanding service by everyone involved. I was kept up to date by text messages (my preference) by Zane. Thank you to all involved in servicing my car.

Very professional, pleasant, gave me an excellent loaner. Finished everything very quickly and they were flexible.

Before I delve into my review, I must acknowledge my inherent skepticism when dealing with car dealerships, specifically their salespeople and management. This skepticism stems from my background in mechanical engineering and a deep understanding of how capitalism operates. Now, let's get into the review. I found myself in need of a transitional car when my 2008 C300 started experiencing electrical problems, which is a story in itself. Instead of investing $4,000 in repairs, I opted to purchase a "transition" car that would serve me well for 2-3 years. My interest was sparked by an automated email from MB of North Haven, which led me to explore their Certified Pre-Owned (CPO) vehicles. There, I came across a 2020 C300 with approximately 35,000 miles on it, priced at $32,000. Significantly, it was priced higher than similar models with more premium features. I scheduled an appointment for a test drive the following day. Upon my arrival at the dealership, the receptionist was unaware of my appointment, which was somewhat frustrating. I had to clarify who I was there to meet and which car I intended to test. Ultimately, I was introduced to Peter, my salesperson. This wasn't the person I had been communicating with earlier, and Peter's demeanor left something to be desired. He requested the VIN number of the car I was interested in, which was a source of frustration because it indicated a lack of preparation or organization, despite my having made an appointment online with all the necessary information provided. I ended up waiting at Peter's desk for about 10 minutes while he searched for the car. During this time, both the sales manager, Elena, and Peter approached me. Elena then informed me that the car had been loaned to a customer for service and wouldn't be available until around 3 pm (it was currently noon). They inquired whether I could wait for three hours, to which I declined. This situation left me perplexed, as I had informed them of my arrival earlier that morning, and it seemed they should have been aware of the car's status. It's important to note that the dealership is a 35-minute drive from my home. Elena apologized and offered to send someone to my house so I could test drive the vehicle. The individual who arrived appeared to be an apprentice and couldn't provide much detail about the car. Despite these initial hiccups, I did end up purchasing the vehicle. I attempted to negotiate, but the sales manager was unyielding, only reducing the price by $500. It struck me as overpriced compared to similar cars in the market, with fewer features. Less than 24 hours after acquiring the vehicle, I've noticed a few issues that have left me less than 100% satisfied. Firstly, the car's interior was dirty upon delivery, despite my initial concerns. I informed them about the marks on the car and requested cleaning materials, but they assured me that detailing would address the issue. However, I'm still finding dirt in the car, including some kind of food substance between the buttons on the console. It's disappointing that I have to pay for additional detailing so soon after purchasing the car. Secondly, the car lacks the Mercedes GPS system, which I wasn't aware of. While it has CarPlay, rendering GPS somewhat unnecessary, there is a redundant Navigation button on the console. Thirdly, the car was supposed to come with all-season mats, but I was only provided with mats for the front seats. This oversight is frustrating as it means I'll have to spend more money on mats for the rear. Lastly, there is no automatic shade opener, which I was aware of before purchase, but it raises questions about why I paid a premium for a base model that lacks features my 2008 C300 had. Additionally, I've noticed that the suspension system is making a squeaky noise, which is incredibly annoying & worrying.

Had recent maintenance and repair done. Excellent service provided as usual. I recommend North Haven to anyone looking for mercedes service, you won't be disappointed.

Had a nice experience no pressure knowledgeable sales man new what we were looking for and didn’t try to push something else