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Mercedes-Benz of North Haven

(1,300 reviews)
Visit Mercedes-Benz of North Haven
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2023 state dealer award
View 6 awards
2023 state dealer award 2022 state dealer award 2015 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award

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New (203) 902-3814 (203) 902-3814
Used (203) 902-3853 (203) 902-3853
Service (203) 902-4537 (203) 902-4537

Inventory

See all 588 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2020.
Mercedes-Benz of North Haven is your premier retailer of Mercedes-Benz vehicles. Serving all regions of the state and beyond they'll help you drive off in the New or Certified Pre-Owned vehicle of your dreams for less than you ever dreamed possible.

With their seasoned staff Mercedes-Benz of North Haven strives to be at the forefront of customer care providing clients an impeccably memorable luxury car buying and service experience.

For more information visit mbofnorthhaven.com

What's better than a Mercedes-Benz? A Mercedes-Benz from Mercedes-Benz of North Haven.
What's better than a Mercedes-Benz?... A Mercedes-Benz from Mercedes-Benz of North Haven

Service center

Phone number (203) 902-4537

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,300 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of North Haven from DealerRater.

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Worst customer service.

Worst customer service. Bought my GLS 450 from them Kept on calling sale person regarding details issues but not answer for a month. Finally got in touch with the manager still the issue is not resolved. Left the car with them for 10 days. I would not recommend them to anyone. Worst customer service I’ve ever experienced. Don’t waste your money with Mercedes Benz of North Haven. Not worth the headache.

Worst customer service.

Worst customer service. Bought my GLS 450 from them Kept on calling sale person regarding details issues but not answer for a month. Finally got in touch with the manager still the issue is not resolved. Left the car with them for 10 days. I would not recommend them to anyone. Worst customer service I’ve ever experienced. Don’t waste your money with Mercedes Benz of North Haven. Not worth the headache.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I brought my recently purchased car to the service center

I brought my recently purchased car to the service center for a safety inspection. They found one issue and fixed it promptly. Overall service and communication were excellent. I will return in the future.

I brought my recently purchased car to the service center

I brought my recently purchased car to the service center for a safety inspection. They found one issue and fixed it promptly. Overall service and communication were excellent. I will return in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of North Haven. We look forward to having you as one of our valued customers for many more years to come! The Team at Mercedes-Benz of North Haven

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Purchased a used vehicle with a warranty from this

Purchased a used vehicle with a warranty from this dealership less than a year ago, only to discover—when registering it in another state—that the undercarriage and gas tank holder were completely rusted out. The inspection revealed the car was unsafe to drive or sell. The dealership has not responded to rectify this serious safety issue, demonstrating poor customer service and a clear misrepresentation of the vehicle’s condition for profit. I will be reporting this to Consumer Protection authorities. Buyers should be extremely cautious—this dealership appears to prioritize commissions over honesty and safety

Purchased a used vehicle with a warranty from this

Purchased a used vehicle with a warranty from this dealership less than a year ago, only to discover—when registering it in another state—that the undercarriage and gas tank holder were completely rusted out. The inspection revealed the car was unsafe to drive or sell. The dealership has not responded to rectify this serious safety issue, demonstrating poor customer service and a clear misrepresentation of the vehicle’s condition for profit. I will be reporting this to Consumer Protection authorities. Buyers should be extremely cautious—this dealership appears to prioritize commissions over honesty and safety

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. The Team at Mercedes-Benz of North Haven

Consumer response

I bought a used Land Rover from your team (PJ and Sales Mgr Elana , who wrote and sold me the warranty), and less than one year later, it is found to be unsafe to drive from structural rust. Mind you, the car was garage kept for the winter. I went to get it inspected for MD tags and the inspector tells me the bottom of my car is rusted out - severely rusted and unsafe. How did you sell me an unsafe rusted bottom car? I understand it was used, however, are you not guided by rules that govern misrepresentation of status? Are you supposed to be a reputable dealer that has serviced serval of my MB vehicles for YEARS? Who failed on performing a thorough inspection? Less than a year later and the gas tank brace and wheel sockets are rusted???! If that’s the case then I would have gone to a fly by night dealer and not MB of North Haven. I am hoping for a resolution and your dealership is not responsive. I have to call, and write and they don’t acknowledge without me pushing in. Disappointing for a luxury brand dealership. I have photos.

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Very good service.

Very good service. I was very pleased. The representative wrote an extended report of the service that was done. I would recommend them if you need service.

Very good service.

Very good service. I was very pleased. The representative wrote an extended report of the service that was done. I would recommend them if you need service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of North Haven! The Team at Mercedes-Benz of North Haven

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Great ,Friendly, Professional and fast service.

Great ,Friendly, Professional and fast service. I have taken 4 of my fleet vans here and their service is perfect.

Great ,Friendly, Professional and fast service.

Great ,Friendly, Professional and fast service. I have taken 4 of my fleet vans here and their service is perfect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of North Haven. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at Mercedes-Benz of North Haven

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Great customer service PJ was really helpful as usual

Great customer service PJ was really helpful as usual he was there for us , this was my third car I purchased he was my Sales person all the 👍

Great customer service PJ was really helpful as usual

Great customer service PJ was really helpful as usual he was there for us , this was my third car I purchased he was my Sales person all the 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of North Haven. The Team at Mercedes-Benz of North Haven

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John was very professional and gracious with his time

John was very professional and gracious with his time helping us figure out which vehicle would be best for us. The process and experience was very easy. I would highly recommend

John was very professional and gracious with his time

John was very professional and gracious with his time helping us figure out which vehicle would be best for us. The process and experience was very easy. I would highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed, John. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of North Haven! The Team at Mercedes-Benz of North Haven

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Big shout for JOHN who sold me my BlueMoon Car!

Big shout for JOHN who sold me my BlueMoon Car! (Godfather there.) and Taylor at the entrance super nice. John went through cars and cars, took us to test them, and helped us until We found the one we wanted! Super happy overall. Hopefully the car behaves!! Jessica was another member that was great. New Member of the Mercedes Benz North Haven! Oh! And got courtesy gifts! ❤️ super happy!

Big shout for JOHN who sold me my BlueMoon Car!

Big shout for JOHN who sold me my BlueMoon Car! (Godfather there.) and Taylor at the entrance super nice. John went through cars and cars, took us to test them, and helped us until We found the one we wanted! Super happy overall. Hopefully the car behaves!! Jessica was another member that was great. New Member of the Mercedes Benz North Haven! Oh! And got courtesy gifts! ❤️ super happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of North Haven. The Team at Mercedes-Benz of North Haven

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I just picked up my new wagon on Tuesday.

I just picked up my new wagon on Tuesday. My salesperson was John McNeil who took over my account from Peter, who retired. John did a great job of knowing what Peter and I had talked about regarding my new car and the car that I was returning. He was professional, knowledgeable and very helpful. When I had questions he followed through in getting the answers. He went above and beyond when he delivered the WeatherTek mat I had left in my old car to my house! I would also like to acknowledge Jessica who handled the finance paperwork. She was very helpful and knew her stuff. Kai was very good in showing me the new features in the car and answering my questions. I will definitely purchase my next vehicle from MBofNH.

I just picked up my new wagon on Tuesday.

I just picked up my new wagon on Tuesday. My salesperson was John McNeil who took over my account from Peter, who retired. John did a great job of knowing what Peter and I had talked about regarding my new car and the car that I was returning. He was professional, knowledgeable and very helpful. When I had questions he followed through in getting the answers. He went above and beyond when he delivered the WeatherTek mat I had left in my old car to my house! I would also like to acknowledge Jessica who handled the finance paperwork. She was very helpful and knew her stuff. Kai was very good in showing me the new features in the car and answering my questions. I will definitely purchase my next vehicle from MBofNH.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ashley, Thank you so much for choosing Frank Boucher Kia Volkswagen of Racine! Please let John and our team know if we can be of any more assistance. Congratulations on your new Kia Sportage! Brad Sawatske General Sales Manager 262-886-2886

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I had a very good buying experience with mb of north

I had a very good buying experience with mb of north haven. My sales person was Devon Colman and he was very friendly,knowledgeable and very thorough even giving me His personal phone number if I had any question I felt confident with my purchase and I would definitely do business with them again!

I had a very good buying experience with mb of north

I had a very good buying experience with mb of north haven. My sales person was Devon Colman and he was very friendly,knowledgeable and very thorough even giving me His personal phone number if I had any question I felt confident with my purchase and I would definitely do business with them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that Devon provided great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of North Haven! Congratulations on your new purchase! The Team at Mercedes-Benz of North Haven

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