Reviews
Write a reviewVery pleasant experience.
Very pleasant experience.I was greeted right away and within 10 min they appraised my car and bought it. I have been leasing for 27 years and this by far was the fastest and greatest experience ever. Keep up the great work!!!!! I will definitely say if your shopping for a Mercedes or turning in your leased Mercedes vehicle 120% you need to go to Mercedes of North Haven😊
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Don can do to assist you, please do not hesitate to let us know. We are always happy to help! The Team at Mercedes-Benz of North Haven
Bought a used E350.
Bought a used E350. Stored it in my garage and drove it 4,000 miles. One year later, “A Service”. I’m told I need $10,000 worth of repair. Sub frame rust. Brake lines rust, transfer case leak, transmission leaking and new brakes and will soon need new tires. Folks, I did not drive this car hard or often and nobody but myself drove it. I feel I was cheated. After being a loyal customer to both Mauro Motors and Mercedes Benz for over 20 years, I will never ever have anything to do with this dealership again.
Patrick, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. The Team at Mercedes-Benz of North Haven
Patrickkeogh@sbcglobal.net My dealings with Mercedes Benz of North Haven have usually been good. I’m not sure what we can do here. You’re supposed to give a car a thorough safety check before you sell it. I bought this car one year ago from Mauro Motors in North Haven and drove it 4,000 miles and kept it in my garage. To learn that I now have a rusted subframe, brake lines, worn brakes and tires, a leaking transfer case and leaking transmission to the tune of over $9,000.00 is very hard to swallow. My thought is that either I was lied to at Purchase or I’m being lied to now. To top it off, when my windshield washer stopped working last summer, I paid a $200 diagnostic fee to learn that my washer hoses needed to be replaced even though they were clear, to the tune of $650. I undid the plastic shielding and found that all I needed was a $42 washer motor. The lines are fine. Let me know what you can do. I’m anxious to find out!
Will definitely be back
Great service. I was made aware that it could be a few days before my issue was resolved. Bobby was very thorough with his explanation of the vehicle’s problem and laid out all of my options.
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of North Haven. The Team at Mercedes-Benz of North Haven
Don’t bother going here.
Don’t bother going here. Two weeks to get an appointment only to be told we can’t get to it today leave it over night. Ok loaner car? No sorry unavailable. Diagnosed for $200 and should leave it until the part arrives in a day or two. Loaner car unavailable. This is not good customer service. Consider your options carefully.
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Vince, please reach out to us directly to let us know the best way to contact you and we will reach out. The Team at Mercedes-Benz of North Haven
If you to try fir better sevicev& can take corrective criticism Your welcome to call 203.668.3166
PJ, Levius and Tim took such good care of me…fast;
PJ, Levius and Tim took such good care of me…fast; professional; very friendly; the whole process is so easy; the paperwork when very quickly.
Thanks for your feedback on your recent visit to Mercedes-Benz of North Haven. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! The Team at Mercedes-Benz of North Haven
Do NOT buy a used car from Mercedes of No Haven!
Do NOT buy a used car from Mercedes of No Haven! 6 months ago we bought a used C300 for our 16 year old son. Has only driven about 1,000 miles. After bringing to a mechanic to replace a leaking brake line we discovered the subframe has rotted out and the car can not be driven. $4,000+ to fix it and Mercedes of NH doesn’t want to know anything! They won’t even return phone calls! The salesman’s pitch was “safest car for your 16yo” but they let us leave with a vehicle that should have been red tagged and never sold as is. Come to find out this is a very common problem and one of their mechanics should have found it while doing the presale inspection.
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. The Team at Mercedes-Benz of North Haven
Your staff always provides us with outstanding service,
Your staff always provides us with outstanding service, whether it be Scott, or on this occasion, Nicole. I got into my car this morning to take my wife to an appointment and I saw that my tire had no pressure. From experience I knew I would probably need a new tire. My wife had to take herself to her appointment and I went to the dealer and alerted them that I was on my way. I was as usual greeted with utmost courtesy on the phone and in person. I needdd my car because I had to go to a doctor’s appointment. They supplied me with a new tire expeditiously. Thanks ever so much. Abe Mandel
Abe, Thanks for sharing about your experience with Mercedes-Benz of North Haven. Nicole, Scott, and our team appreciate your business and hope to see you again soon! The Team at Mercedes-Benz of North Haven
Great experience, professional staff , clean dealership.
Great experience, professional staff , clean dealership. Izear went above and beyond getting the Mercedes’ off the show room floor explained the benefits and features of the vehicle and was patient with all of our questions ! Thank you Izear and Mohammad For your attention to detail ! Sincerely , The Conlon’s
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Mercedes-Benz of North Haven
Excellent service staff, vehicle was in and out in a
Excellent service staff, vehicle was in and out in a timely fashion. Would recommend to friends and family looking to have their car maintained here.
Thank you for your very kind review, Dan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of North Haven. The Team at Mercedes-Benz of North Haven
Went here for service, they surprised me with a loaner.
Went here for service, they surprised me with a loaner. The scheduler was competent. Zane the service advisor was excellent and kept consistent communication. Dropping the car off and pick up was seamless and quick.
Thank you for your business and this review. We're happy to hear Zane and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Mercedes-Benz of North Haven