Mercedes-Benz of North Haven

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
218 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 15, 2020

    Salesperson was extremely easy to work with and accommodating. Hope he is still there when I purchase my next Mercedes

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 27, 2020

    the team did a great job, professional , great repairs and offered a way to save on my maintenance contract

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • December 25, 2018

    I had an excellent experience with Michael Malchevsky when buying a car recently. He listened to my needs/wants and showed me exactly what I was looking... for. I truly appreciated the way he focused on exactly what I said and was respectful of my time and situation. He was extremely knowledgeable about the cars and always reinforced that "his time was my time". I would highly recommend him.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Abby! We will be sure to pass along your kind words to Michael. Thank you for shopping at Mercedes-Benz of North Haven!

  • 1.0 out of 5
    July 29, 2020

    If I could give no stars I would. Terrible experience at this dealership with their sales staff. Went to dealer from NY, 3 hours away, with an appointment... to see a specific used GLE. Pulled up to a filthy car inside and out. The salesman I worked with for a week wasn’t available. Had to restart all figures with a new salesman who knew nothing about agreed prices or about my trade in. They went to look at my trade and left with it without mentioning they were taking it for test drive. They included many fees and additions to the deal that they could not explain, provided conflicting details about and lied about the rules and regulations from their dealership and state. To make matters worse, after we emailed them directly to mention our concerns, we got a reply email with no apology coupled with another explanation as to the fees which do not seem accurate or verifiable either. We thought we would find a great deal and have superior service; we got neither and certainly learned our lesson about traveling for a car!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 21, 2020

    Good service and handled effectively communicated consistently while the car was being worked on.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 6, 2020

    Quality service all the way through. Very professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 19, 2020

    Steve at MB North Haven was great. Helpful, thorough, genuine, honest salesman. Will highly recommend him to family and friends.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 29, 2020

    Great Customer Service the Employees were very nice. I was offered snacks while waiting. The time waiting was long at all. When finished my representative... explain what else can be done with the car. My car was also washed and clean.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 10, 2020

    My experience from beginning to end was fantastic! PJ was very helpful and was able to answer every question I had. When I was ready to buy he was readily... available and ensured the process went smoothly. Everyone who helped me learn the interior was also very helpful and took the time to thoroughly explain everything.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 5, 2020

    MB of North Haven is the best dealeship I've ever shopped and I am 74 years old. Jake Mauro is outstanding!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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