Reviews
Write a reviewI get my car serviced from here and everytime they use
I get my car serviced from here and everytime they use cheap wipers which give out after a week. This tine it feels like they didn’t even change it. Took 3 days to service my car.
I get my car serviced from here and everytime they use
I get my car serviced from here and everytime they use cheap wipers which give out after a week. This tine it feels like they didn’t even change it. Took 3 days to service my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. The Team at Mercedes-Benz of North Haven
Left car for standard “A Service” with loaner vehicle.
Left car for standard “A Service” with loaner vehicle. Dealership completed a through analysis of vehicle (in addition to performing service) as requested, with excellent follow up on recommended repairs
Left car for standard “A Service” with loaner vehicle.
Left car for standard “A Service” with loaner vehicle. Dealership completed a through analysis of vehicle (in addition to performing service) as requested, with excellent follow up on recommended repairs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mike, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. The Team at Mercedes-Benz of North Haven
I bought my 1st Benz on this dealership and it went
I bought my 1st Benz on this dealership and it went smooth, but when I had my windshield replaced after it cracked due to stone it caused a lot of hassles and problems.. First I waited months for the windshield, 2nd when they finally replaced it I told them there was a protruding gasket from inside and my service advisor said it’s normal. After using it under heavy rain, water was pouring inside, ceiling was so wet. Now I brought it back last November 21st they don’t have time to fix it because of the upcoming holiday. They parked it outside, as I see it on the Mercedes App, as of tonight November 26, it is raining again so hard. Now they ruined my Mercedes which I always took care ot it, I always parked my car inside my garage. Some of their employees were rude and disrespectful. I was expecting a professional and exceptional service but it wasn’t. The one working at the cashier named Liza comforted me and the service manager Mr Molster was so polite and listened very well to my concerns which made me not lose confidence on this dealership. I wanted them to buy back my car because it’s all ruined already!
I bought my 1st Benz on this dealership and it went
I bought my 1st Benz on this dealership and it went smooth, but when I had my windshield replaced after it cracked due to stone it caused a lot of hassles and problems.. First I waited months for the windshield, 2nd when they finally replaced it I told them there was a protruding gasket from inside and my service advisor said it’s normal. After using it under heavy rain, water was pouring inside, ceiling was so wet. Now I brought it back last November 21st they don’t have time to fix it because of the upcoming holiday. They parked it outside, as I see it on the Mercedes App, as of tonight November 26, it is raining again so hard. Now they ruined my Mercedes which I always took care ot it, I always parked my car inside my garage. Some of their employees were rude and disrespectful. I was expecting a professional and exceptional service but it wasn’t. The one working at the cashier named Liza comforted me and the service manager Mr Molster was so polite and listened very well to my concerns which made me not lose confidence on this dealership. I wanted them to buy back my car because it’s all ruined already!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Reynald. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Mercedes-Benz of North Haven
The professionalism, knowledge, demeanor of the staff was
The professionalism, knowledge, demeanor of the staff was outstanding. Great willingness to find a solution
The professionalism, knowledge, demeanor of the staff was
The professionalism, knowledge, demeanor of the staff was outstanding. Great willingness to find a solution
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of North Haven! The Team at Mercedes-Benz of North Haven
I had a smooth and excellent experience i was in and out
I had a smooth and excellent experience i was in and out with a brand new truck
I had a smooth and excellent experience i was in and out
I had a smooth and excellent experience i was in and out with a brand new truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Mercedes-Benz of North Haven! Congrats on your new truck, Terry, and let us know if we can be of any more assistance! The Team at Mercedes-Benz of North Haven
Pulled into service area, immediately greeted, car
Pulled into service area, immediately greeted, car processed, proceeded to loaner counter, on my way in under 15 minutes. Equally fast returning and retrieving my vehicle. Outstanding service by everyone involved. I was kept up to date by text messages (my preference) by Zane. Thank you to all involved in servicing my car.
Pulled into service area, immediately greeted, car
Pulled into service area, immediately greeted, car processed, proceeded to loaner counter, on my way in under 15 minutes. Equally fast returning and retrieving my vehicle. Outstanding service by everyone involved. I was kept up to date by text messages (my preference) by Zane. Thank you to all involved in servicing my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Joel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of North Haven, we look forward to having you as one of our valued customers for many more years to come! The Team at Mercedes-Benz of North Haven
Very professional, pleasant, gave me an excellent loaner.
Very professional, pleasant, gave me an excellent loaner. Finished everything very quickly and they were flexible.
Very professional, pleasant, gave me an excellent loaner.
Very professional, pleasant, gave me an excellent loaner. Finished everything very quickly and they were flexible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of North Haven, we look forward to having you as one of our valued customers for many more years to come! The Team at Mercedes-Benz of North Haven
Before I delve into my review, I must acknowledge my
Before I delve into my review, I must acknowledge my inherent skepticism when dealing with car dealerships, specifically their salespeople and management. This skepticism stems from my background in mechanical engineering and a deep understanding of how capitalism operates. Now, let's get into the review. I found myself in need of a transitional car when my 2008 C300 started experiencing electrical problems, which is a story in itself. Instead of investing $4,000 in repairs, I opted to purchase a "transition" car that would serve me well for 2-3 years. My interest was sparked by an automated email from MB of North Haven, which led me to explore their Certified Pre-Owned (CPO) vehicles. There, I came across a 2020 C300 with approximately 35,000 miles on it, priced at $32,000. Significantly, it was priced higher than similar models with more premium features. I scheduled an appointment for a test drive the following day. Upon my arrival at the dealership, the receptionist was unaware of my appointment, which was somewhat frustrating. I had to clarify who I was there to meet and which car I intended to test. Ultimately, I was introduced to Peter, my salesperson. This wasn't the person I had been communicating with earlier, and Peter's demeanor left something to be desired. He requested the VIN number of the car I was interested in, which was a source of frustration because it indicated a lack of preparation or organization, despite my having made an appointment online with all the necessary information provided. I ended up waiting at Peter's desk for about 10 minutes while he searched for the car. During this time, both the sales manager, Elena, and Peter approached me. Elena then informed me that the car had been loaned to a customer for service and wouldn't be available until around 3 pm (it was currently noon). They inquired whether I could wait for three hours, to which I declined. This situation left me perplexed, as I had informed them of my arrival earlier that morning, and it seemed they should have been aware of the car's status. It's important to note that the dealership is a 35-minute drive from my home. Elena apologized and offered to send someone to my house so I could test drive the vehicle. The individual who arrived appeared to be an apprentice and couldn't provide much detail about the car. Despite these initial hiccups, I did end up purchasing the vehicle. I attempted to negotiate, but the sales manager was unyielding, only reducing the price by $500. It struck me as overpriced compared to similar cars in the market, with fewer features. Less than 24 hours after acquiring the vehicle, I've noticed a few issues that have left me less than 100% satisfied. Firstly, the car's interior was dirty upon delivery, despite my initial concerns. I informed them about the marks on the car and requested cleaning materials, but they assured me that detailing would address the issue. However, I'm still finding dirt in the car, including some kind of food substance between the buttons on the console. It's disappointing that I have to pay for additional detailing so soon after purchasing the car. Secondly, the car lacks the Mercedes GPS system, which I wasn't aware of. While it has CarPlay, rendering GPS somewhat unnecessary, there is a redundant Navigation button on the console. Thirdly, the car was supposed to come with all-season mats, but I was only provided with mats for the front seats. This oversight is frustrating as it means I'll have to spend more money on mats for the rear. Lastly, there is no automatic shade opener, which I was aware of before purchase, but it raises questions about why I paid a premium for a base model that lacks features my 2008 C300 had. Additionally, I've noticed that the suspension system is making a squeaky noise, which is incredibly annoying & worrying.
Before I delve into my review, I must acknowledge my
Before I delve into my review, I must acknowledge my inherent skepticism when dealing with car dealerships, specifically their salespeople and management. This skepticism stems from my background in mechanical engineering and a deep understanding of how capitalism operates. Now, let's get into the review. I found myself in need of a transitional car when my 2008 C300 started experiencing electrical problems, which is a story in itself. Instead of investing $4,000 in repairs, I opted to purchase a "transition" car that would serve me well for 2-3 years. My interest was sparked by an automated email from MB of North Haven, which led me to explore their Certified Pre-Owned (CPO) vehicles. There, I came across a 2020 C300 with approximately 35,000 miles on it, priced at $32,000. Significantly, it was priced higher than similar models with more premium features. I scheduled an appointment for a test drive the following day. Upon my arrival at the dealership, the receptionist was unaware of my appointment, which was somewhat frustrating. I had to clarify who I was there to meet and which car I intended to test. Ultimately, I was introduced to Peter, my salesperson. This wasn't the person I had been communicating with earlier, and Peter's demeanor left something to be desired. He requested the VIN number of the car I was interested in, which was a source of frustration because it indicated a lack of preparation or organization, despite my having made an appointment online with all the necessary information provided. I ended up waiting at Peter's desk for about 10 minutes while he searched for the car. During this time, both the sales manager, Elena, and Peter approached me. Elena then informed me that the car had been loaned to a customer for service and wouldn't be available until around 3 pm (it was currently noon). They inquired whether I could wait for three hours, to which I declined. This situation left me perplexed, as I had informed them of my arrival earlier that morning, and it seemed they should have been aware of the car's status. It's important to note that the dealership is a 35-minute drive from my home. Elena apologized and offered to send someone to my house so I could test drive the vehicle. The individual who arrived appeared to be an apprentice and couldn't provide much detail about the car. Despite these initial hiccups, I did end up purchasing the vehicle. I attempted to negotiate, but the sales manager was unyielding, only reducing the price by $500. It struck me as overpriced compared to similar cars in the market, with fewer features. Less than 24 hours after acquiring the vehicle, I've noticed a few issues that have left me less than 100% satisfied. Firstly, the car's interior was dirty upon delivery, despite my initial concerns. I informed them about the marks on the car and requested cleaning materials, but they assured me that detailing would address the issue. However, I'm still finding dirt in the car, including some kind of food substance between the buttons on the console. It's disappointing that I have to pay for additional detailing so soon after purchasing the car. Secondly, the car lacks the Mercedes GPS system, which I wasn't aware of. While it has CarPlay, rendering GPS somewhat unnecessary, there is a redundant Navigation button on the console. Thirdly, the car was supposed to come with all-season mats, but I was only provided with mats for the front seats. This oversight is frustrating as it means I'll have to spend more money on mats for the rear. Lastly, there is no automatic shade opener, which I was aware of before purchase, but it raises questions about why I paid a premium for a base model that lacks features my 2008 C300 had. Additionally, I've noticed that the suspension system is making a squeaky noise, which is incredibly annoying & worrying.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. The Team at Mercedes-Benz of North Haven
Excellent customer service consistently
Had recent maintenance and repair done. Excellent service provided as usual. I recommend North Haven to anyone looking for mercedes service, you won't be disappointed.
Excellent customer service consistently
Had recent maintenance and repair done. Excellent service provided as usual. I recommend North Haven to anyone looking for mercedes service, you won't be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Mercedes-Benz of North Haven
Had a nice experience no pressure knowledgeable sales man
Had a nice experience no pressure knowledgeable sales man new what we were looking for and didn’t try to push something else
Had a nice experience no pressure knowledgeable sales man
Had a nice experience no pressure knowledgeable sales man new what we were looking for and didn’t try to push something else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Mercedes-Benz of North Haven. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at Mercedes-Benz of North Haven