Mercedes-Benz of North Haven

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Reviews

Average Ratings

4.9
147 lifetime reviews.
  • A service

    Very good service. in and out within one hour. Thanks for the fast service.

    Dealer Response

    Hi Jim, thank you very much for your review! We work hard to make sure you receive great service in a comfortable environment and we're glad that ...


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    Very good service. in and out within one hour. Thanks for the fast service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Jim, thank you very much for your review! We work hard to make sure you receive great service in a comfortable environment and we're glad that doesn't go unnoticed. We appreciate you going out of your way to do business with us, and hope you're enjoying your Mercedes!


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  • AMAZING

    I have a 2011 Mercedes Benz E350 and I had to do a service B on it + 80k recommended services and then the week after I came back to change my bra...


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    I have a 2011 Mercedes Benz E350 and I had to do a service B on it + 80k recommended services and then the week after I came back to change my brake pads. John, the service advisor took care of me both times I came down there. He kept me updated on my car with multiple phone calls the whole time my car was there. He also gave me a brand new C300 for the day to have! Loved it! Nia, the sales representative confirmed both my service appointments. She left voice mails early in the morning both times rather than Hartford at 2 pm when I don't have time to call. Upon arrival I was welcomed in the garage and the team at the front at the service desk. Everyone was amazing but Nia and John took great care of me!The quality of repair was amazing and I have no issues with the car. I live 40 minutes from Mercedes Benz of North haven and 10 minutes from Hartford just because of how they take care of me!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service review

    The service was fine, it just snowed and when I picked up my car the next morning, I along with one of your greeters helped me brush off the 6 inc...


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    The service was fine, it just snowed and when I picked up my car the next morning, I along with one of your greeters helped me brush off the 6 inches of snow. With that said, they did not wash or clean the vehicle as usual.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service!

    I just want to thank PJ Zamani for the wonderful service you provided me with the purchase of my GLK 350. PJ was very courteous and polite. He als...


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    I just want to thank PJ Zamani for the wonderful service you provided me with the purchase of my GLK 350. PJ was very courteous and polite. He also was extremely patient and explained everything to me in detail. I did not feel like I was being pressured or rushed and our negotiations was surprisingly pleasant. He physically got in the car with me and made sure I understood how to operate all the bells & whistles. He showed me under the hood and pointed out the location of all the fluids and explained some routine fluids no longer needs to be checked. The bag of trinkets he gave me was very thoughtful and most rewarding. He is an exemplary Salesman and great representative for Mercedes-Benz of North Haven. Most experiences in buying a car is very unpleasant and leave you with bad memories and a head ache but this was an enjoyable one. I will definitely purchase another vehicle from PJ and refer him to all my friends. Best Regards, Mr. Davis

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great place to buy a car

    My wife and I have bought several cars over the years from MB of North Haven. We worked with Matt Della Vecchia in the early days, then Paul Kilb...


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    My wife and I have bought several cars over the years from MB of North Haven. We worked with Matt Della Vecchia in the early days, then Paul Kilbride more recently. Matt and Paul were both excellent: very knowledgeable, extremely helpful, and never any pressure. You can't do better.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience with Mercedes of North Haven!

    Great experience with the team from Mercedes of North Haven, starting with their sales person Mark Kline. Highly knowledgeable about all the vehi...


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    Great experience with the team from Mercedes of North Haven, starting with their sales person Mark Kline. Highly knowledgeable about all the vehicles and focused on finding the right car for me. Delivery process was great. Highly recommend the dealership and Mark in particular.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Quqlity

    Quality asserted itself with my aentry into the handsome facility of Mercedes- Benz of North Haven, I was gudied through the leasingprocess by ...


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    Quality asserted itself with my aentry into the handsome facility of Mercedes- Benz of North Haven, I was gudied through the leasingprocess by client advisor, Don Shepard. In additin to his very knowledgeable and detailed presentation of the virtues of the vehicle, he sensed my concerns about perceived complexities. He patiently walked me through the sophisticated digitailization until I was significantly more comfortable. The financial transaction proceeded without problems, and I was pleased with the courteous and pleasant attention of all of the staff members involed. Don's services have continued since my leasing. He is always available to further "educate" me when I have questions regarding the operation of the car. I've had limited exposure to the Service Department, but all went smoothly during my initial experience there. --So all - around quality prevails!!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great sales experience

    I have had years of experience working with this dealership in the sales dept. So last month I went there to buy myself a birthday gift... a 2015...


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    I have had years of experience working with this dealership in the sales dept. So last month I went there to buy myself a birthday gift... a 2015 M-B C300 4MATIC. Anthony Canada was my knowledgeable sales associate. He was very patient with me as I test drove numerous vehicles and asked many questions. He gave me time to consider my choices, and he was transparent with the nuances of each vehicle. When it came time to talk numbers, I felt that he did a great job in facilitating the dealership to meet my expectations and to give me a fair trade. Since picking up my car (which I love!), Anthony has been available for any questions I have had. He is a true pleasure to work with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mercedes GLE

    Purchased my amazing GLE350 from Mercedes North Haven... can't say enough about our sales rep Mark Kline! Best buying experience ever, would high...


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    Purchased my amazing GLE350 from Mercedes North Haven... can't say enough about our sales rep Mark Kline! Best buying experience ever, would highly recommend Mark and the dealership, LOVE MY MEECEDES!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Experience in All Respects

    All aspects of our new car purchase exceeded our expectations! Our salesperson, Mark Kline, worked to satisfy all of our requirements, won our tru...


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    All aspects of our new car purchase exceeded our expectations! Our salesperson, Mark Kline, worked to satisfy all of our requirements, won our trust and our business. So far, our new GLC has proven to be an impressive vehicle from the amenities to the on road performance. What we were also impressed with was the helpful attention that we received from not only Mark Kline, but from Jeff DiSantis, Ryan Schiller and everyone that we came in contact with. There really is a customer oriented culture throughout Mercedes Benz of North Haven!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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