Reviews
Write a reviewHorrible experience.
Horrible experience. Came in for a "free" recall and somehow after they botched the recall with the wrong software upgrade so then I had to bring it back in and I had to pay $475 to get the car back to working condition. Will never go here again. Talked to a guy I volunteer with who works at Chrysler and he was like "Yeah they are not a good dealership, you should go to Golling a few miles down the road instead. They know what they are doing."
Horrible experience.
Horrible experience. Came in for a "free" recall and somehow after they botched the recall with the wrong software upgrade so then I had to bring it back in and I had to pay $475 to get the car back to working condition. Will never go here again. Talked to a guy I volunteer with who works at Chrysler and he was like "Yeah they are not a good dealership, you should go to Golling a few miles down the road instead. They know what they are doing."
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, we’re truly sorry to hear about your experience. This isn’t the level of service we strive for, and we appreciate your feedback. We are committed to improving and hope to regain your trust in the future. Thank you for bringing this to our attention. Sincerely, Al Laity, Service Director, alaity@rochestercj.com
Bad experience from the start.
Bad experience from the start. They did warranty work for me. When I picked up my car (3 weeks ago), I noticed a rattling noise coming from behind the dashboard. Called and left a message (2 weeks ago) and still haven't heard back from anyone. Now I have two rattling noises coming from the dash. Will be calling the service manager today. Slightly annoyed.
Bad experience from the start.
Bad experience from the start. They did warranty work for me. When I picked up my car (3 weeks ago), I noticed a rattling noise coming from behind the dashboard. Called and left a message (2 weeks ago) and still haven't heard back from anyone. Now I have two rattling noises coming from the dash. Will be calling the service manager today. Slightly annoyed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Worst dealership, Worst salesman MATTHEW DUNKE never
Worst dealership, Worst salesman MATTHEW DUNKE never buy from them. Worst experience I ever had.
Worst dealership, Worst salesman MATTHEW DUNKE never
Worst dealership, Worst salesman MATTHEW DUNKE never buy from them. Worst experience I ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Positive Experience
Have to say my experience at RHCJ was wonderful. My salesperson, Mike Bart, was great. Very helpful. Unfortunately, when my Jeep Grand Cherokee had a little over 6,000 miles on it, I was sideswiped & the car had to go into the body shop. Well, Traylene happened to be assigned to my account. She could not have been nicer. She kept me abreast of the progress of the repairs & stayed on top of things the entire time the car was in for repairs. Can’t say enough about the very positive experiences I’ve had with this dealership.
Positive Experience
Have to say my experience at RHCJ was wonderful. My salesperson, Mike Bart, was great. Very helpful. Unfortunately, when my Jeep Grand Cherokee had a little over 6,000 miles on it, I was sideswiped & the car had to go into the body shop. Well, Traylene happened to be assigned to my account. She could not have been nicer. She kept me abreast of the progress of the repairs & stayed on top of things the entire time the car was in for repairs. Can’t say enough about the very positive experiences I’ve had with this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Advertising a Ram TRX at MSRP. Repeated emails and texts...
Advertising a Ram TRX at MSRP. Repeated emails and texts revealed that they actually want $5k over sticker. Most dealers are pretty straightforward about price gouging these days, so I was pretty surprised by the low rent bait and switch on price. Then went to another dealer who seems happy to order and charge the actual MSRP. The markup on the TRX that is loaded is already about $7k, so these folks really wanted a $12k profit but we’re trying not to advertise the greed.
Advertising a Ram TRX at MSRP. Repeated emails and texts...
Advertising a Ram TRX at MSRP. Repeated emails and texts revealed that they actually want $5k over sticker. Most dealers are pretty straightforward about price gouging these days, so I was pretty surprised by the low rent bait and switch on price. Then went to another dealer who seems happy to order and charge the actual MSRP. The markup on the TRX that is loaded is already about $7k, so these folks really wanted a $12k profit but we’re trying not to advertise the greed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Frederick
Everytime I buy or bring a car to RHCD, I get screwed, since 2009. Bought a used 2015 van. Almost had an accident because they did NOT tell me the brakes and tires were shot. Gave me $2K trade in and a $10K valued van. Got top of the line warranty, covers nothing without pre approval. Stupid. Will not go there again, unless forced to!
Frederick
Everytime I buy or bring a car to RHCD, I get screwed, since 2009. Bought a used 2015 van. Almost had an accident because they did NOT tell me the brakes and tires were shot. Gave me $2K trade in and a $10K valued van. Got top of the line warranty, covers nothing without pre approval. Stupid. Will not go there again, unless forced to!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Oil change
Charge me 6 quarts of oil for my mini van it use only 5 quarts. They overcharged and cheated me. Also, they did not honor my coupon and did my wash my mini van. They never return my complaint. Rochester Hills Chrysler is not a respectable honest company.
Oil change
Charge me 6 quarts of oil for my mini van it use only 5 quarts. They overcharged and cheated me. Also, they did not honor my coupon and did my wash my mini van. They never return my complaint. Rochester Hills Chrysler is not a respectable honest company.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Out of all of the dealerships...this one!
I was in search of a car for my 16 y/o. I’ve been searching high and low from Grand Blancto Detroit. Visited dealership after dealership only to walk out feeling defeated. After passing Huntington Ford many times, I stopped one Sunday to see what they had on the lot. I saw a car that I knew my son would love. It looked nice inside and out. I called on Monday to get more information, and I got Greg. Greg was the best. He did not pressure me to come drive the car or force it down my throat so he could get a sale. He was patient and answered the million questions I had. Needless to say, I bought the car not only because I loved it(I loved the other cars at the other dealerships too), but because I received exceptional service.
Out of all of the dealerships...this one!
I was in search of a car for my 16 y/o. I’ve been searching high and low from Grand Blancto Detroit. Visited dealership after dealership only to walk out feeling defeated. After passing Huntington Ford many times, I stopped one Sunday to see what they had on the lot. I saw a car that I knew my son would love. It looked nice inside and out. I called on Monday to get more information, and I got Greg. Greg was the best. He did not pressure me to come drive the car or force it down my throat so he could get a sale. He was patient and answered the million questions I had. Needless to say, I bought the car not only because I loved it(I loved the other cars at the other dealerships too), but because I received exceptional service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Service Department
Been bringing my 2008 Dodge Grand Caravan here for service since I bought it new, and as a 10 year old car with 200,000+ miles, it needs its share of work. Everytime I've brought it in, the service advisors and mechanics have been thorough, fair and have provided quality work. I highly recommend and would only buy Chrysler vehicles with the Maximum Care Warranty package, google it. It gives you lifetime unlimited miles mechanical coverage.
Great Service Department
Been bringing my 2008 Dodge Grand Caravan here for service since I bought it new, and as a 10 year old car with 200,000+ miles, it needs its share of work. Everytime I've brought it in, the service advisors and mechanics have been thorough, fair and have provided quality work. I highly recommend and would only buy Chrysler vehicles with the Maximum Care Warranty package, google it. It gives you lifetime unlimited miles mechanical coverage.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My Heroes
Rochester Hills Chrysler Jeep values and appreciates their customers! I had a very negative experience at a dealer on Hall Rd in Macomb and was about to wash my hands and walk away from Jeep altogether when Aaron Carter from Rochester Hills Chrysler Jeep reached out to me via email about my interest in a Renegade. I explained the nightmare I was dealing with and was rethinking Jeep altogether. Aaron asked me to just give him half a day to see if he could do something for me to get me in the Solar Yellow Renegade I wanted. Aaron found a new Solar Yellow with the Power Sunroof and referred me to his manager Gus Abdal who called me to go over my non-negotiables and my negotiables. Both gentlemen worked their magic and not only found me a Renegade with all of my non-negotiables but one with many additional upgrades. They honored the price the other dealer and I had agreed upon even though this new car had all the bells and whistles and cost more. They made it happen! They sent a driver out of state to retrieve it and when it came time to come in and sign all of the paperwork, Aaron saw me walking over to Gus?s desk and stopped what he was busily working on to say, ?So, today?s the big day! Picking up the Renegade I see. I `m so happy it worked it. Are you excited?? with a huge smile on his face. Gus?s manager also came over to introduce himself and welcomed me to the Jeep family. Gus was nothing but extraordinary from that first phone call to the moment I drove off the lot. He walked me through each and every step of the process, explaining it all. On pickup day, he took me out to my new car and spent 45 minutes with me, showing me each and every single option and how it functioned and had me do everything with him there to make sure I understood how everything worked including setting up my radio stations and Bluetooth. Aaron and Gus are my Knights in Shining Armor! Both gentleman really worked hard to turn this very unhappy customer coming from another dealer to a happy one because of them at Rochester Hills Jeep. If you are in the market for a Chrysler or Jeep - Rochester Hills Chrysler Jeep is the place to go! Just ask for Aaron Carter or Gus Abdal. These two gentlemen will listen to you and find you exactly what you want!
My Heroes
Rochester Hills Chrysler Jeep values and appreciates their customers! I had a very negative experience at a dealer on Hall Rd in Macomb and was about to wash my hands and walk away from Jeep altogether when Aaron Carter from Rochester Hills Chrysler Jeep reached out to me via email about my interest in a Renegade. I explained the nightmare I was dealing with and was rethinking Jeep altogether. Aaron asked me to just give him half a day to see if he could do something for me to get me in the Solar Yellow Renegade I wanted. Aaron found a new Solar Yellow with the Power Sunroof and referred me to his manager Gus Abdal who called me to go over my non-negotiables and my negotiables. Both gentlemen worked their magic and not only found me a Renegade with all of my non-negotiables but one with many additional upgrades. They honored the price the other dealer and I had agreed upon even though this new car had all the bells and whistles and cost more. They made it happen! They sent a driver out of state to retrieve it and when it came time to come in and sign all of the paperwork, Aaron saw me walking over to Gus?s desk and stopped what he was busily working on to say, ?So, today?s the big day! Picking up the Renegade I see. I `m so happy it worked it. Are you excited?? with a huge smile on his face. Gus?s manager also came over to introduce himself and welcomed me to the Jeep family. Gus was nothing but extraordinary from that first phone call to the moment I drove off the lot. He walked me through each and every step of the process, explaining it all. On pickup day, he took me out to my new car and spent 45 minutes with me, showing me each and every single option and how it functioned and had me do everything with him there to make sure I understood how everything worked including setting up my radio stations and Bluetooth. Aaron and Gus are my Knights in Shining Armor! Both gentleman really worked hard to turn this very unhappy customer coming from another dealer to a happy one because of them at Rochester Hills Jeep. If you are in the market for a Chrysler or Jeep - Rochester Hills Chrysler Jeep is the place to go! Just ask for Aaron Carter or Gus Abdal. These two gentlemen will listen to you and find you exactly what you want!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, thank you for such an amazing review, Cher! Both Gus and Aaron are key parts of our sales team and we are very pleased to hear that they were able to take a negative experience and turn it into a very memorable car buying experience for you! Congrats on your brand new, shiny yellow Jeep Renegade, we know you'll love it for many years to come, and please let us know if there is anything else we can do for you!