Thank you. Your email has been sent to the dealer.
|Sales||8:30 AM - 6:00 PM|
|Service||7:00 AM - 6:00 PM|
|Mon||8:30 AM - 9:00 PM|
|Tue||8:30 AM - 6:00 PM|
|Wed||8:30 AM - 6:00 PM|
|Thu||8:30 AM - 9:00 PM|
|Fri||8:30 AM - 6:00 PM|
|Sat||10:00 AM - 5:00 PM|
|Mon||7:00 AM - 8:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 8:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||8:00 AM - 3:00 PM|
Our great experience with Suburban Subaru started 3 years ago when we bought our used Forester through Dustin Ciccarelli. We couldn't have asked f...
Monique, thank you for the great feedback! Customer service and satisfaction are our top priorities and we are very pleased that you have had such...
Our great experience with Suburban Subaru started 3 years ago when we bought our used Forester through Dustin Ciccarelli. We couldn't have asked for a more pleasant, knowledgeable and efficient sales consultant. He was professional but friendly and helpful in every way. He is truly a people person, always had a smile and just a nice guy. He provided direction in areas we needed and respected our decisions. We will definitely go back to him there or find him for cars in the future. We bought a 2 year maintenance plan and were so pleased with the service that we continued to go there this past year for service too. We have always received prompt, courteous attention from the service consultants also. The last service consultant, Derek Anglewicz, is the epitome of the word service. His polite and pleasant demeanor balanced with efficiency stand out as soon as you meet him. He went the extra mile to answer my many questions and his knowledge of mechanics was evident as he discussed a future maintenance plan for my vehicle. Great employees, great service. Thank you.
Monique, thank you for the great feedback! Customer service and satisfaction are our top priorities and we are very pleased that you have had such an amazing experience with us! We hope we can continue to provide that for you and we look forward to working with you again!
I must give special thanks to Mr. Reginald Soares, along with Ms. Taylor Corbit (who kicked off this process via my online submission of interest)...
Congratulations on the new 2015 Chevy Equinox. We are glad to hear that you had an outstanding experience with Reginald shopping for your new veh...
I must give special thanks to Mr. Reginald Soares, along with Ms. Taylor Corbit (who kicked off this process via my online submission of interest) and everyone at Suburban Nissan and the entire Troy Motor Mall staff! This was my very first car purchase -- a beautiful, sharp and one-owner only 2015 Chevy Equinox -- and from the moment I came in and informed him that I wanted to purchase that very car, he rolled up his sleeves, went right to work, let me take a test drive and was thorough and completely honest with whatever questions I needed to be answered! If anyone needs a used car, Mr. Soares and the entire Suburban staff will be more than willing to help and aid you ... you'll be glad that you did!
Congratulations on the new 2015 Chevy Equinox. We are glad to hear that you had an outstanding experience with Reginald shopping for your new vehicle. We hope to serve you again in the future!
My vehicle purchasing experience with Suburban Auto Group, Troy used car dealership has been a negative one. I was disappointed in the following w...
My vehicle purchasing experience with Suburban Auto Group, Troy used car dealership has been a negative one. I was disappointed in the following ways: Sales- When waiting at the dealership to sign the final paperwork, I was left alone at a desk for approximately 30 minutes prior to the arrival of my husband. I was not offered water, or an opportunity to see the vehicle (which I had not yet seen in person). My salesman left the building to go home before the sale was finalized and plates could be swapped from my old vehicle. F&I- The Financial officer was not in communication with the sales team on what still remained to be done to the car, and attempted to have me sign a form stating that nothing was owed, when in fact the windshield and key needed replacing as part of the deal. After the sale- I was notified that the key for my vehicle arrived, and the dealership service department would be contacting me to get it programmed to my vehicle. After several days without contact, I elected to go to the dealership in person; at that time the new key was programmed. The following day, I found the original working key was no longer functional and needed to be reprogrammed. This required another trip to the dealership, but they were able to fix it that day. It took several phone calls, and three trips to Troy before an auto-glass company was scheduled to replace the windshield. I was apologized to each time and told that I certainly would hear from them by the next day. The auto-glass repair shop arrived at my place of work after I was done for the day, despite the dealership asking my availability the day prior. The replacement was rescheduled for the following day. When the auto-glass repair person arrived the following day, they indicated that the dealership had ordered a windshield for the incorrect vehicle. On the third attempt, the windshield was replaced. The total time to have all issues addressed was 32 days. I do not find that acceptable. Suburban Auto Group falls short on customer service, and requires frequent attention to ensure that you receive items owed to you as part of the sale. This has been very stressful and time consuming, and overall a disappointment.