Suburban Imports of Troy

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Reviews

Average Ratings

4.7
352 lifetime reviews. Includes reviews of Suburban Imports of Troy from DealerRater.com
  • Suburban Subaru knows the meaning of Service

    Our great experience with Suburban Subaru started 3 years ago when we bought our used Forester through Dustin Ciccarelli. We couldn't have asked f...

    Dealer Response

    Monique, thank you for the great feedback! Customer service and satisfaction are our top priorities and we are very pleased that you have had such...


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    Our great experience with Suburban Subaru started 3 years ago when we bought our used Forester through Dustin Ciccarelli. We couldn't have asked for a more pleasant, knowledgeable and efficient sales consultant. He was professional but friendly and helpful in every way. He is truly a people person, always had a smile and just a nice guy. He provided direction in areas we needed and respected our decisions. We will definitely go back to him there or find him for cars in the future. We bought a 2 year maintenance plan and were so pleased with the service that we continued to go there this past year for service too. We have always received prompt, courteous attention from the service consultants also. The last service consultant, Derek Anglewicz, is the epitome of the word service. His polite and pleasant demeanor balanced with efficiency stand out as soon as you meet him. He went the extra mile to answer my many questions and his knowledge of mechanics was evident as he discussed a future maintenance plan for my vehicle. Great employees, great service. Thank you.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Monique, thank you for the great feedback! Customer service and satisfaction are our top priorities and we are very pleased that you have had such an amazing experience with us! We hope we can continue to provide that for you and we look forward to working with you again!


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  • Dave Estep deserves a promotion, but I'd miss him
    April 22, 2017

    I'm on my fourth Z. I love them like I love my own kids. I live to drive. I stalk NISMO and GTR's on the track. I joined a rally team. I can't wai...


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    I'm on my fourth Z. I love them like I love my own kids. I live to drive. I stalk NISMO and GTR's on the track. I joined a rally team. I can't wait to alter my exhaust and boost the engine. I'd like to sport the Suburban logo around town on my car with a creative wrap. Z's are still a design work in process; they have issues from time to time. We Z people understand this and relish the opportunity to figure it out with our dealership service partners. I'm beyond fortunate. Dave gets it. He's direct, he's honest and he goes the extra mile. Not only does he follow up on parts and tire plugs religiously, but he fits in in the service day at the request of the client. This is so rare, I brag about to my "buy only American" friends who give me grief about buying an import in this Detroit suburb. The most experienced mechanic in this dealership has worked on all my cars. I wouldn't have it any other way. When I needed a new clutch (for $3500) on no notice and without warranty (still had 1000 miles left to go) available, I was not happy. We came to an agreement and Dave shepherded the transaction through and got me the service points I deserved. I would rather have split the cost with Nissan (the car had stayed outside in snow long before I bought it new and I think may have been predisposed to problems), but they didn't have control of that decision. I understoood and believed because unlike other service departments we all know exist in The Hall of Shame, this one is different. There is clearly a lot of turnover in staff, but Dave is a coolheaded professional with a sense of grace and humor under pressure. The staff respect him and it shows. Please formally commend Dave and the staff who always support me when my tire sensors overreact and I stop by for popcorn and a chat with Laith. I'm a consumer advocate and Chairman of a local municipal board. I deal with complaints from cable subscribers, arguably the worst customer service on earth, every week. I'd love the opportunity to work for the Suburban Collection in a Client Confidence Support Role. Don't have that fit yet...let's do it together!

    Does recommend this dealer
    Came in for service or repair

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  • Unauthorized credit check
    April 8, 2017

    Salesman Sam Zeneli was great to work with. However I had to negotiate with the manager Kevin and I specifically stated that I have my own financi...


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    Salesman Sam Zeneli was great to work with. However I had to negotiate with the manager Kevin and I specifically stated that I have my own financing and therefore request that Nissan not run my credit. A week later I check my credit report and see that Kevin ran my credit anyway. Multiple hard credit checks harm your credit score but I guess this dealership couldn't care less. Wouldn't purchase here again because they don't honor your request. Thanks for dropping my credit score unnecessarily! I also had to wait 2 hours to sign the paper work even though there was only one other customer in the dealership.

    Does not recommend this dealer

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  • DONT BUY A USED CAR!!!
    March 28, 2017

    Went to look at a hyundai veracruz for 5k. Took it to a mechanic before buying it. The mechanic lift the hood. Heard TONS of noise and told us ...


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    Went to look at a hyundai veracruz for 5k. Took it to a mechanic before buying it. The mechanic lift the hood. Heard TONS of noise and told us not to buy unless they cut the price by 3k bc thats how much it will cost to fix. The mechanic didnt even have to put it on the hoist! We took it back and they told us that they will have to relook.at it. I think the dealer will just put it back on the lot hoping for a sucker.

    Does not recommend this dealer

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  • Dave Estep, Service Consultant
    February 13, 2017

    Dave is the best, he makes sure he asked all the right questions just in case you wanted to asked but you forgot, it's like he can read minds, awe...

    Suburban Nissan of Troy

    Althea, we are happy you had such a great experience with Dave at our dealership. Customer service is our number one priority and we look forward ...


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    Dave is the best, he makes sure he asked all the right questions just in case you wanted to asked but you forgot, it's like he can read minds, awesome guy. He doesn't pressure you in doing the work but he advised you on the importance of the vehicle issues and the safety and how important it is to get the work done.

    Does recommend this dealer
    Came in for service or repair
    Suburban Nissan of Troy

    Althea, we are happy you had such a great experience with Dave at our dealership. Customer service is our number one priority and we look forward to serving you again!


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  • Superior Customer Service
    December 28, 2016

    This dealership prides themselves on delivering superior customer service from finance to sales to service. With every contact that was made it wa...

    Suburban Nissan of Troy

    Thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our number ...


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    This dealership prides themselves on delivering superior customer service from finance to sales to service. With every contact that was made it was very clear that the culture of the dealership was centered around pleasing the customer. My sales person, Kyle Torkle was knowledgeable, friendly, honest, and very hard working. His follow up was excellent and his personality was so very easy to work with. He truly enjoys his work and cares about his customers as it easily shows through in the experience that he creates for his customers. Thank you to the team at Suburban Nissan who made my experience so enjoyable!

    Does recommend this dealer
    Suburban Nissan of Troy

    Thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our number one priority, and we¿¿¿re happy to hear that Kyle exceeded your expectations. Thank you again for choosing us, we hope to have you as one of our valued customers for many more years to come.


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  • Great Service

    I brought my car for 10,000 mile service and an issue with the arm rest. Excellent service. Thank you Dionne Coppole


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    I brought my car for 10,000 mile service and an issue with the arm rest. Excellent service. Thank you Dionne Coppole

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Quick and prompt service

    Process was fairly quick and he did a good job getting us into test driving multiple cars. I would go back


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    Process was fairly quick and he did a good job getting us into test driving multiple cars. I would go back

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent dealership suburban Nissan of Troy.
    August 27, 2016

    We not only thank Rob Risse our salesman. We had excellent service, kindness and understanding of what we were looking for. The patients of a sain...

    Suburban Nissan of Troy

    Steve and Yvonne, thank you for the great feedback! We are happy to hear that you had a positive experience with Rob and we hope that continues in...


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    We not only thank Rob Risse our salesman. We had excellent service, kindness and understanding of what we were looking for. The patients of a saint with all the questions asked and very kindly answered. Rob was very professional and would recommend him as a salesman but the dealership.

    Does recommend this dealer
    Suburban Nissan of Troy

    Steve and Yvonne, thank you for the great feedback! We are happy to hear that you had a positive experience with Rob and we hope that continues in the future!


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  • Run away and run fast!!
    August 19, 2016

    They cannot be trusted. When I became a customer 2 years ago, they treated me with respect and honesty. Now 2 years later, after having a defect...

    Suburban Nissan of Troy

    We are very sorry to hear about your experience with us and would like to try and rectify the situation. Our Manager, Kevin Morrison, has been mad...


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    They cannot be trusted. When I became a customer 2 years ago, they treated me with respect and honesty. Now 2 years later, after having a defective sunroof for the ENTIRE TIME I owned the car, they did offer to buy it back from me (nice gesture right, IF ONLY GENUINE). They quoted me a price one day, but it took them 2.5 weeks to locate the vehicle he quoted me (can we say with today's technology that could have been accomplished within at best 30 minutes?) so then not only did that put us into another month, causing me to lose any incentives, but they tried to get me to purchase a vehicle $4,000 more than he quoted me and in a color only my 4 year old grandson would love. I feel betrayed and totally disrespected. Is it because I am a woman, a 64 years old woman, already a customer? Whatever their reason, I was made to feel as if I don't matter. Please do not give this dealership your time or more importantly your hard-earned $$.

    Does not recommend this dealer
    Suburban Nissan of Troy

    We are very sorry to hear about your experience with us and would like to try and rectify the situation. Our Manager, Kevin Morrison, has been made aware of the situation, but if you would like to contact him directly, he can be reached at 248-649-2300, or kmorrison@suburbancollection.com.


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