Reviews
Olivia did not honor advertisement for 2025 Grand
Olivia did not honor advertisement for 2025 Grand Cherokee Limited, instead she consistently tried to lease the Laredo in place of the Limited. I spoke with the manager at the Warren location, but he did not acknowledge the issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
When looking for a safe, reliable used car for our
When looking for a safe, reliable used car for our daughter, we found a great one at Jim Riehl in Warren. Our salesman, Jimmy, made the whole transaction easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I would like to say my purchase of my 2025 Grand Jeep
I would like to say my purchase of my 2025 Grand Jeep Cherokee was one of the best no hassle experiences. My sales person was Joshua and he was very helpful and informative on all my questions and concerns. The Friendly name is a true representation of this dealership, I will definitely purchase from here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly and nice and very helpful and they made it is
Friendly and nice and very helpful and they made it is easy to get the car I wanted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Todd was very helpful and explained everything.
Todd was very helpful and explained everything. Called and updated me. And was happy to find out my complimentary oil change hadn't expired.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was quick and excellent.
Service was quick and excellent. In-N-Out service, very professional, very knowledgeable, and it was my pleasure to have my car service at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department is fast and efficient.
The service department is fast and efficient. They get you in and out. The service is top notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tim Franklin and the service department did a very good
Tim Franklin and the service department did a very good job working with Chrysler to repair my transmission issue when my warranty was expired by 3 months . that was very much appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This was my wife's first service experience at Jim
This was my wife's first service experience at Jim Riehl's in Warren and she was very pleased with the service experience. Everything was completed within 1/2 hour. My wife said Judy explained the entire process and made her feel comfortable with her professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly and enjoyed shuttle ride that was offered.
Very friendly and enjoyed shuttle ride that was offered. Repairs were done in a timely manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
