I called in and spoke to Ali, their sales manager. He was very attentive and answered all of my questions upfront without being pushy. I came in and e...verything was exactly as he had explained. He said that they do business differently than other dealerships and they definitely showed that. It's been about a month since I've bought and I still love my Terrain. Thanks, Ali!
Worst and dishonest service center ever.. Took my car in and they kept it for a few days and at the end told me they needed to order parts. Then I f...ound out the car had additional 30 miles. Upon returning they again kept my car overnight and did oil only change only. Told me they didn't fix the car because I complained about the extra mileage didn't let them test drive the car. Then I found out the car had extra 5 miles on it. Complained to the supervisor who said he will call back and never did.
Everyone I have dealt with at Simpson is friendly and helpful. I have been a customer for going on ten years and plan on continuing to utilize the se...rvice department.