BMW of Macon

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
848 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 22, 2019

    If you got an issue bmw of macon has a solution. Great staff, clean environment, and good deal of knowledge thanks bmw of macon till next time!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your business and look forward to helping you in the future.

  • 5.0 out of 5
    November 20, 2019

    I had a wonderful service experience. It was very professional from start to finish. The staff was very helpful to me. My loaner was ready for me as... soon as I arrived and my car was ready before I arrived to work for the day!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your business and the review. Thank you.

  • December 16, 2012

    We got the car we wanted at the price we wanted

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 20, 2019

    BMW of Macon made arrangements to come to Milledgeville pick up of 2006 BMW, perform the repair, wash and vacuum the car and return it within 5 hours at... no cost. Excellent service. Thanks,

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the kind review, we appreciate your business.

  • 3.0 out of 5
    November 20, 2019

    The car was in decent shape but there was some items that were not discussed. I guess it is my fault as I bought it over the phone and had it shipped.... I think I would still have bought the car but would have liked to know ahead of time. Also I did have to put $1,500 into the car as it needed new rear brakes, spark plugs as well as a timing belt. This should have been mentioned as well. So the good deal was not so good. Heath was very helpful and told me everything he knew about the car. Kathy Bates was great with getting the tags sent to my local NC Tag office.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 19, 2019

    Greeted as soon as I got there, taken to my service advisors office. The task of doing the paperwork is the easiest I have ever experienced! That was taken... care of in minutes and I was shown to the waiting room and offered refreshments.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We try very hard to make your service visit as easy for you as possible. We appreciate your business.

  • 3.0 out of 5
    November 18, 2019

    I have gone to this service center on and off for about 2 years. There customer service is not like other luxury dealerships that I have been too. In general,... they are not very welcoming or inviting. Some of them act as if they don't want to be there. I've been there at times and not even my service person for the first hour or so. The waiting area is nice, my service person {Sheila) is very helpful but the overall service dept staff need an attitude make over.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2019

    Sheila was very professional and helpful With everything. She called me later in the day as well to give me a update which was very much appreciated.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive to provide exceptional service every time for every customer. Thank you for your review and your business

  • 5.0 out of 5
    November 16, 2019

    Excellent technicians and quality service. Addressed all my requests, my vehicle needed a functional drivers seat belk buckle and since this was a safety... issue I was scheduled immediately:) My only critique is I wish they had enough time to interiorly detail your vehicle other than vacuum.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2019

    Excellent customer service. I highly recommend. They made sure we had a shuttle very quickly to take us places while we waited on my car to be finished....

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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