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BMW of Macon

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(859 reviews)
Visit BMW of Macon
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–2:00pm
Sunday Closed Closed
2020 state dealer award View 2 awards
2020 state dealer award
2020 consumer dealer award
New (478) 779-0894 (478) 779-0894
Used (478) 779-0896 (478) 779-0896
Service (478) 787-0022 (478) 787-0022

Inventory

See all 136 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2023.
Here at BMW of Macon, we always strive to be the number one automotive solution for drivers throughout Macon, Milledgeville, Warner Robins, Forsyth and Perry GA! We achieve that goal by supplying a vast selection of new and used cars, simple financing solutions and exceptional auto repairs and service. Of course, it's our legendary customer service that will keep you coming back to us year after year!
"The Ultimate Customer Experience"

Service center

Phone number (478) 787-0022

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–2:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(859 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Bad business practices.

Bad business practices. Put down A deposit to buy a car and dealer sold car. Dealer failed to honor agreement. Will never shop there again.

1.0

Bad business practices.

Bad business practices. Put down A deposit to buy a car and dealer sold car. Dealer failed to honor agreement. Will never shop there again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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1.0

I bought my wife a 2018 BMX X2 CPO in May 2022.

I bought my wife a 2018 BMX X2 CPO in May 2022. I bought it using the True Car app, and the pictures made it look pristine. They delivered it to my home in Jacksonville (putting 300 miles on it on the process). When I popped the hatch I noticed some paint issues on the rear. I called my salesman, Ed Giannasca, and he said he'd have it taken care of. Several weeks went buy, and I called him several times about an ETA. My wife was battling breast cancer at the time, so eventually I lost track of hounding Ed for the promised fix. But it turned out to be so much worse. For a supposed CPO, this car was an absolute turd. First, the alignment was off. Pulled to the right, and my local BMW service center had no answer for it. Next, the blinker went out. Not just the bulb, but the entire mechanism. Now, here we are, less than 10k miles out on it and the brakes (front and rears, as well as rotors) are totally gone. And BOTH motor mounts are bad and have to be replaced. We've owned this piece of xxxx for 8 months and have $2,600 in needed repairs. Normally I'd write it off as a bad model, but I bought myself the exact same year, make and model, from another dealership, with the same amount of starting miles and current miles and have had ZERO problems with it. My suspicion is this wasn't a CPO, or that the CPO certification process was rushed, fudged, faked, etc. There's no way in xxxx this car is certified. A certified nightmare, is more like it. I called the sales manager down there today and was told Ed is out, but he'll "look into it and call me back" He never did.

1.0

I bought my wife a 2018 BMX X2 CPO in May 2022.

I bought my wife a 2018 BMX X2 CPO in May 2022. I bought it using the True Car app, and the pictures made it look pristine. They delivered it to my home in Jacksonville (putting 300 miles on it on the process). When I popped the hatch I noticed some paint issues on the rear. I called my salesman, Ed Giannasca, and he said he'd have it taken care of. Several weeks went buy, and I called him several times about an ETA. My wife was battling breast cancer at the time, so eventually I lost track of hounding Ed for the promised fix. But it turned out to be so much worse. For a supposed CPO, this car was an absolute turd. First, the alignment was off. Pulled to the right, and my local BMW service center had no answer for it. Next, the blinker went out. Not just the bulb, but the entire mechanism. Now, here we are, less than 10k miles out on it and the brakes (front and rears, as well as rotors) are totally gone. And BOTH motor mounts are bad and have to be replaced. We've owned this piece of xxxx for 8 months and have $2,600 in needed repairs. Normally I'd write it off as a bad model, but I bought myself the exact same year, make and model, from another dealership, with the same amount of starting miles and current miles and have had ZERO problems with it. My suspicion is this wasn't a CPO, or that the CPO certification process was rushed, fudged, faked, etc. There's no way in xxxx this car is certified. A certified nightmare, is more like it. I called the sales manager down there today and was told Ed is out, but he'll "look into it and call me back" He never did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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5.0

Recent purchase from BMW of Macon, GA.

Throughout the process every person involved exhibited professional courtesy, openly answered my questions and otherwise made this a pleasant experience. The sales person, sales manager and administrative staff handled everything in a timely and efficient manner.

5.0

Recent purchase from BMW of Macon, GA.

Throughout the process every person involved exhibited professional courtesy, openly answered my questions and otherwise made this a pleasant experience. The sales person, sales manager and administrative staff handled everything in a timely and efficient manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Best staff. Shelley, Lindsey handle everything so you can...

Best staff. Shelley, Lindsey handle everything so you can catch the shuttle, have coffee in lounge and they bring your car around after it’s been washed and cleaned. Perfect!!!

5.0

Best staff. Shelley, Lindsey handle everything so you can...

Best staff. Shelley, Lindsey handle everything so you can catch the shuttle, have coffee in lounge and they bring your car around after it’s been washed and cleaned. Perfect!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

FRAUD!! CHEAT!! UNETHITCAL!

FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz – Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in.

1.0

FRAUD!! CHEAT!! UNETHITCAL!

FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz – Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

FRAUD!! CHEAT!! UNETHITCAL! Stay Away!I leased a vehicle...

FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz – Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in.

1.0

FRAUD!! CHEAT!! UNETHITCAL! Stay Away!I leased a vehicle...

FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz – Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.
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1.0

Everything good up until the car arrived at my doorstep...

Everything good up until the car arrived at my doorstep with a small dent on the hood. Granted, I did my the car online/over phone, but the salesman (Andrew) told me car was dent/scratch free. Well, the dent was obvious in person. No correspondence after I brought it up. Terrible.

1.0

Everything good up until the car arrived at my doorstep...

Everything good up until the car arrived at my doorstep with a small dent on the hood. Granted, I did my the car online/over phone, but the salesman (Andrew) told me car was dent/scratch free. Well, the dent was obvious in person. No correspondence after I brought it up. Terrible.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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5.0

It went very good I love the new look and paint look...

It went very good I love the new look and paint look great and would love rating them with a number 1 dealership and awesome vehicles

5.0

It went very good I love the new look and paint look...

It went very good I love the new look and paint look great and would love rating them with a number 1 dealership and awesome vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this great review! We appreciate you choosing BMW of Macon, and hope to see you again!

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2.0

They were really nice and convincing when I called in to...

They were really nice and convincing when I called in to inquire about repairing my vehicle. However, the quality of service was not. $5k wasted.

2.0

They were really nice and convincing when I called in to...

They were really nice and convincing when I called in to inquire about repairing my vehicle. However, the quality of service was not. $5k wasted.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I’m sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. Would you consider giving me a call? Thank you, Ryan Davison - Service Manager - ryan.davison@bmwofmacon.com

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5.0

Thankful

If you got an issue bmw of macon has a solution. Great staff, clean environment, and good deal of knowledge thanks bmw of macon till next time!

5.0

Thankful

If you got an issue bmw of macon has a solution. Great staff, clean environment, and good deal of knowledge thanks bmw of macon till next time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and look forward to helping you in the future.

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