Recent purchase from BMW of Macon, GA.
Throughout the process every person involved exhibited professional courtesy, openly answered my questions and otherwise made this a pleasant experience. The sales person, sales manager and administrative staff handled everything in a timely and efficient manner.
FRAUD!! CHEAT!! UNETHITCAL!
FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz – Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in.
BMW of Macon’s Service Department delivered the same exceptional service I have come to expect from them. Liz and Shelly are knowledgeable, friendly and go the extra mile to insure my experience was more than satisfactory. The work was done in less than the time estimated and they provided a thorough explanation of not only repairs completed, but also of the potential issues observed by the technician. I eas offered alternatives to waiting for my vehicle, but I choose to wait and work from their modern, clean and comfortable customer lounge. When I departed, my car was delivered bright and shiny after a complimentary wash and vacuum. All in all, I would have no hesitation in recommending BMW of Macon to my family and friends, not only for sales, but for service as well. Kudos!
OVER ALL EXCELLENCE
I had been searching for a car for while but I was scared of the process due to limited funds, but Jessica reached out to me and ask me to give BMW of Macon chance , I came in and they all exceeded my expectations.
Sold car out from under me
I had contacted this dealer about a GT350 they had on the lot. Started financing, told the dealer if financing came through I would take the car. Next day financing came through and suddenly I was second in line for the car. They sold it out from under me while I was in the process of making a purchase. Will not do business with a dealer that operates like this, and would NEVER recommend them to anyone. If I could give zero stars I would.
We apologize for the inconvenience and for the way you feel. It is not something anyone can control and fortunately for us, we had three individuals, including yourself, looking at the same car at the same "time." We received an online inquiry from the buyer on 10/06/2017 at precisely 3:03pm. You sent in your finance application that same day at 5:40pm and it was declined by our financial institution. We continued to work on this to get some approval from the bank. At the same time, we had a 3rd party out of San Francisco that we had spent several hours with over the phone on and off that day attempting to sell him the car as well. We cannot hold or reserve a vehicle for anyone until we or that customer has secured financing. It just happened that the buyer had his financing in place and gave us a non-refundable deposit to hold the car till the next day since he was coming from out of town. While we did eventually get you financing because of your considerable down payment, we did not have that approval until the next day and we had to give priority to the customer that had placed the deposit to purchase the car.
Car buying made easy.
I never knew car buying could be so easy. I was in the market for a BMW X3, and specifically a 2010 model. I located a few within a 200 mile radius of my home in North Georgia. I contacted BMW of Macon about one they had. I spoke with Vanessa about the car and learned it that I could handle the whole buying process with out having to leave my home. We came to an agreeable price and then they arranged financing with BMW Financial, they even delivered the car to my home with no added fees. This buying process saved me countless hours time and miles of driving to look at the different cars. Their pictures were an accurate representation of the car. So far we love the car and the service we received from BMW of Macon.
Lynn owner of 328i
Ryan in service department was fantastic. Everything was scheduled and completed promptly to my greatest satisfaction.
Very efficient and courteous services. Was able to wait while my car was serviced. Did not take very long. Very comfortable environment.
E. M. WILKES OF HAZLEHURST, GEORGIA
I was helped by Shelly Black of BMW of Macon who was a delight to deal with and who checked with me often to keep me up to date on progress. I was given advance information about what was being done to my car and given the exact price of what repairs would cost. The service was excellent. Thanks BMW of MACON. E. M. WILKES
Thank you for your wonderful review! It is wonderful to receive feedback on behalf of your experience with Shelly. Thank you for the five stars!
2016 BMW 328i convertible/hardtop CPO purchase
We just purchased 2016 BMW 428i convertible/hardtop from BMW of Macon GA. Bud Armstrong was our customer service representative. He was absolutely EXCELLENT !! Answered all our questions, very thorough, assisted us the paperwork that was required to be sent overnight to us in Louisville . Bud also arranged for the the transportation of the car from Macon GA to Louisville KY. The car was delivered and was exactly as it was represented to the MAX. Bud has called twice just to make sure we were totally happy. He has provided after the customer service.
Thanks for the great review, Mike and Liz! We love hearing that our customers are pleased with their experience at our dealership. We strive to go the extra mile for each and every customer. We appreciate your business and hope to assist you again in the future!