drove about 100 miles to pick it up to find that it shakes going down the road, brakes were noisy, clunk in the front. good thing its under factory 3/...36. sales staff was amazing, price was right. offered real money for my trade
Friendly Salesman and Friendly service and close to home! :)
Purchasing vehicle went smoothly, Lindy was great to deal with. Went above and beyond what she needed to do. Had some minor issues, and Lindy worke...d with service dept. with/for us. And we're very pleased with how they treated us.
Service Manager Holly Green did an outstanding job taking care of my emergency situation by squeezing me in an already filled day . When she tells yo...u something, you can believe and rely on what she tells you. She is a professional and dedicated employee who takes care of her customers and that is the reason I will continue my relationship with your dealership.
Friendly, convenient, knowledgeable. fast acting and thorough when purchasing.
Had some trouble with a part that should have been covered under warranty but had to fight to get it covered. The dealership did what they could and l...et us know where to go in order to take the issue higher up.
As far as customer service they seemed to be nice enough. I had only looked at one vehicle and I turned away due to the fact that it did not engage 4x...4 properly (makes an extremely loud bang when switching between 4x4 high and low). Before leaving I had the salesman tell me he would look into, however, I did not want to go down that road. Another salesman called me later on saying their mechanic said "it was normal." It is most definitely NOT normal. Again, salesman seem nice enough but after this experience one must question their integrity to customers.
Lindy Mayer was very helpful and knowledgeable with our looking at new vehicles to try. The customer service experience was great, not "pushy" at all.... The purchasing process and review of options with her assistance was good, and she took the time to help us set up the infotainment panel, etc., on the truck without rushing us through the sale. All of the salespeople we met were personable as well. The only thing I noticed that would be an improvement would be adding a couple extra seats for waiting in or near the showroom area.
Courteous, prompt, professional service is what we get at Wentworth. That's why we drive 60 miles one way- worth the trip ! Holly, the service manager..., is the best :)
Overall I was very pleased with my experience. However while looking for whatever the problem might have been they didn't check out other outstanding... issues while it was in their care such as the slow leak on the right front tire.