Marin Luxury Cars - Jaguar Land Rover Volvo

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 21, 2019

    The service department is great! Always helpful and accommodating. They make sure my car is clean and they are always on time. I also appreciate the ride... home. Thanks Volvo!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate your wonderful feedback, Jeannie. We love hearing from our customers and thank you for choosing us for your automotive needs. We ...hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Sincerely, Bret Feasel - General Manager - 415-496-2102

  • 5.0 out of 5
    September 10, 2019

    Vince Betar and Rick Wheeler are great sales people! Had a bow and gifts for me as it was my birthday car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Patricia, thank you for your compliments on behalf of Vince and Rick! Congratulations on your new vehicle. Best, Bret Feasel - General Manager - 41...5-496-2102

  • May 2, 2017

    Marin Volvo has sold us three cars over the last 20 years - and I will never go to another Volvo Dealer because their service and staff are par excellence!... Am looking to buy another new SUV by year end - and will purchase from the same. They are caring, thorough, and actually listen to their customers!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for providing us with feedback regarding your recent visit, Adam. Our team works hard to keep our customers coming back and it's great to he...ar of your continued business. We appreciate all of your kind words and thank you for returning to our dealership. Sincerely, Bret Feasel - General Manager - 415-496-2102

  • 4.0 out of 5
    September 10, 2019

    Travis was exceptional. He new my time was limited and expedited the buying process. Thanks to everyone at Marin Volvo. Entire staff very professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gina, thank you for the compliments on behalf of Travis. I'm glad all was to your satisfaction! Best, Bret Feasel - General Manager - 415-496-2102

  • 5.0 out of 5
    August 30, 2019

    We just stopped by to take a look and found a lovely used 2016 Volvo XC 70. We were helped by Dara Sok who made the entire purchase a pleasant experience.... He was polite, professional and knowledgeable in regards to every detail about the car and it was no pressure. Thank you Marin Volvo and Dara Sok.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward t...o seeing you back again in the future. Take care! Bret Feasel - General Manager - 415-496-2102

  • 5.0 out of 5
    August 3, 2019

    The friendliness and competence of service provider Bill Moakley are big reasons why I bought my 2nd Volvo and why I continue to bring my Volvo from SF... to Marin for service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your great review and I'm happy to see that Bill took such great care of your vehicle. Thank you for coming in to see us. Sincerely, ... Bret Feasel - General Manager - 415-496-2102

  • 1.0 out of 5
    July 25, 2019

    Not a single person that I have interacted with in the three years we had our lease was friendly, helpful, or knowledgeable. We had CONSTANT issues with... our Jaguar F-Pace and were offered a settlement fee to not lemon it. Service Advisors never seem to know what is going on or what service I'm due for or that my maintenance was prepaid... unfortunate considering that during the course of my lease I had to have my vehicle serviced AT LEAST 6x/year. My most recent visit to the service center required 4 people looking at my car to try to figure out why my dashboard was reading "Due for Service." The final conclusion was that it probably wasn't actually due for service so I should just ignore the light. Dropped off my car yesterday to end my lease and even though I was told I could come by anytime without any appointment needed, the staff told me that it was too late in the day to drop it off when I arrived. I had to laugh because it was the perfect dysfunctional ending to the dysfunctional 3 years I spent dealing with this company. Looking forward to forgetting this place exists.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 3, 2019

    Do. Not. Buy. From. This. Dealership. Bought a 2018 Range Rover. It spent 34 days in the shop in the first 60 days. I would beg them to call me if they... would be keeping the car another day so I could make arrangements. No call. After fighting, Headquarters agreed that it was a lemon and approved a “buy-back”. I continued to pay my monthly payment for 4 months without even having the car!!! Every time I would talk to headquarters they would say the dealership needed to do something on their end. I would call, email, and leave voicemails with no response. I finally had to come to the dealership and speak with Tom ( Used car manager) and other sales members would interrupt us to ask about used car inventory. Going into my 6th month, I’m still waiting on my reimbursement check. They have my money and will not call me back or if they do get on the phone, they tell me they will figure it out and call me right back. No response. I’m a mother of two boys under the age of 5. My family was in the middle of the Chico fire and I didn’t even have a car to help... it. Was. In. The. Shop!!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    February 17, 2018

    My salesman, Jay Soto, was the reason I bought my new Volvo. I am seventy years old and he was very patient with me. Put no pressure on my but convinced... me that buying a Volvo S60 was the right decision for me. He took the deal away from Marin Mercedes by being so easy and not being pretentious. Mercedes made me feel they could take me or leave me. Not, Jay! I felt important to him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business and this review, Nancy. I am happy to hear that Jay was able to serve you and demonstrate how we do business here. If ther...e is anything we can assist you with in the future, please let us know. Sincerely, Bret Feasel - General Manager - 415-496-2102

  • 5.0 out of 5
    January 24, 2017

    Request for information on a vehicle for sale. The contact in the dealership is very responsive in providing additional information and pictures for the... vehicle. Unfortunately, the vehicle is sold.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Bret Feasel - General Manager - 415...-496-2102

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