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Reviews

1.8
Average based on 5 reviews
  • I am impressed with Desimone Mitsubishi...

    I went to Desimone Mitsubishi last week to get my oil changed and some things looked at. When I walked in the woman at the front desk was helping ...


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    I went to Desimone Mitsubishi last week to get my oil changed and some things looked at. When I walked in the woman at the front desk was helping another client and so I had to wait. Instead of the gentleman, Tim (apparently from another Mitsubishi dealer), continuing to work on what he was doing, he assisted me. He took my info and and had me in and out in time to go to work. As I was expecting them to tell me I needed things A, B, C, etc fixed and it'd cost a fortune, he sat down with me and explained we strongly recommend these certain things (air filter and tire plugged) and the rest can wait. I hope to get the same great customer service next time I return!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Once you sign the deal, truths gets revealed...

    We purchased our first of 2 vehicles back in May 2013. 2012 Mitsubishi Lancer SE AWD and our first issue was as a result of the vehicle being a le...


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    We purchased our first of 2 vehicles back in May 2013. 2012 Mitsubishi Lancer SE AWD and our first issue was as a result of the vehicle being a left over from 2012 and the car sitting on the lot for so long (little over a year), tires were bad (belts in the tires were damaged from the sitting) and had a shimmy issue that could not get corrected by a simple balancing or alignment, ended up have all four tires swapped. Then noticed that inspections were expired as well for over 3 months and they still sold me the car without going through all the necessary steps to make sure the car that I was getting delivered was in tip top shape as a brand new car it should be. Then noticed the car had a lot of scratches inside and outside as well I'm guessing from previous customers test drives and they didn't care for any of that. Instead when I bought this to their sales manager attentions all he replied back to me is that the car I was getting was just a Mitsubishi Lancer, not an Infiniti like his car so by him saying that he was giving me to understand that it was normal to get a product full of imperfections because the car wasn't as expensive as his (bravo!!!! what a way to encourage your customers and project the best image about your business and your products and to show how much you care for your customers after the papers have being signed). Also found one of my mirrors had a problem with the gasket seal and after 2 previous attempts to get this addressed and corrected and even having to talk to Mr. Desimone directly finally got them to replace it but for my surprise they had swapped for a non heated mirror when all my papers state that the car comes with heated mirrors which means not one but both mirrors and what a way to find out in the middle of a snow storm, trying to figure out why the mirror was not working as my driver side one, then I remembered that they had worked on it and this is sooo dishonest from them, it really got me hyped enough to jump into this review thing and write this review so other get to know the true way of how they conduct business at this place. So please be aware and learn from my bad experiences with them.

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Very Poor Service after you buy the problem.

    I feel that this dealership employees work together in ripping off women that wants to buy a car. Selling a car that needs repair work and lots of...


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    I feel that this dealership employees work together in ripping off women that wants to buy a car. Selling a car that needs repair work and lots of work.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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