South Charlotte Hyundai

Had a wonderful experience 3 years ago at their old location so I kept going for service at the new location. Service takes longer than quoted more often than not and the sales guys have made me very uncomfortable on multiple occasions. One time while I was getting an oil change they tried to get me to sell, he showed me the exact same car I already owned...then gave me a sob story about his family needing the commission and his boss would be mad if he didn't get me to at least run the numbers. Second time I brought my sister to shop for a new car, sales guy just stared at her chest the whole time, told us he liked our "vibe" and was super creepy so we left while he was getting more information on a car. Third and final time I came in for a trade in quote for my car, guy I was going to meet was busy so I was handed off to someone else who was very cold and rude, especially when I said I wouldn't be buying same day and would be back the next day as I had another appointment. Third strike was it for me, Daniel my original guy was amazing, kind and didn't feel like you were getting screwed over but unfortunately he's moved away and no longer there. Will not be returning to this dealership, the one in Concord and one in Fort Mill are smaller but way better experience. *Update* They had a woman reach out to me, asking what's the one thing they could do to work with me again, I responded and it's been almost two weeks and no response. I responded one last time and still no response for almost a week, I'll be sure that my self and all my local family and friends will not be coming back here.

I purchased my car here in early 2022 before the dealership switched locations. They made the process of purchasing my first new car very easy and relatively low stress. The new location on South Blvd is very clean and welcoming. It doesn?t feel like a total pain to wait there like other places. I was recently in to get regular maintenance on my car, and I was helped by Kevin in the service center. He was very kind and personable, taking time to ask me about my baby I had with me. When I realized I needed my stroller, he helped me to get it from my car before it got into the shop for service. All around positive experience beginning to end thanks to him. I hope to see him every return visit.

My overall experience at South Charlotte Hyundai has been superb! I had a great experience buying my car and have had great service afterwards.

My purchase from South Charlotte started off amazing. The dealership did apply lots of pressure to get the deal done, but hey it?s sales. Once the purchase was completed however the communication was not the best. My purchase of a CPO vehicle offered me a second key. It took me multiple calls and even trips to the dealer to get the key ordered. My sales rep and his manger did not do any of the things they told me they would do.

I had a great experience and I was supported and assisted by Cornelius Brown who was very helpful an instrumental in helping me purchase a car

this is the worst dealership to shop with, first, they don't welcome they let you wait for 30-40 minutes and they assign you a salesperson, you ask a question to that person they let you stay and disappear for an hour or 2 and come back with a quote, no knowledge about car specs. I don't know what kind of training they get and you keep asking questions they let you wait longer, finally, we were called after 4 hours to finish the buying process, don't even try to go to this place , not even by mistake.

Over priced used vehicles. I was able to purchase a used 2019 with 65k miles for less than the 2016 with 169k vehicle they were trying to sell me. The sales lady O was helpful and nice but the entire process was too long. 3 hours later Brought a vehicle out for me to test drive that they later disclosed the price was not in my pay range that I requested and would not be willing to pay for the particular vehicle. A complete waste of time. Cars are over priced. Went to the next dealership and I am pleased with my selection and price.

Everyone was very helpful and kind. Took care of our problem in a timely manner. Nice and new building. Like that we can see our care getting worked on.

Traded in my suv on a 2023 Mercedes with about 7500 miles. Finished all the paperwork after closing and left as all of the staff were rushing out the door. Immediately got a warning message on the dash right before leaving the lot. Immediately started calling the dealership, my salesperson, the service department and leaving messages with everyone. Two days later and still no response. I have been calling everyone. They are all too busy to take my calls. And apparently too busy to return my calls. They all were in my face during the buying process but now they are Houdinis. Obviously they don’t care about long term relationships. This review applies to the entire dealership from the salespeople including Shakiya and Fred to the service department to include the service manager to the dealership management/ownership. Please read and take to heart all negative reviews. Don’t let a few positive comments outweigh the negative ones. It’s almost always impossible to get that bad taste out of your mouth and having to live with a bad experience/ situation/ outcome for years. Be very careful. Better yet, steer clear of this franchise.

J.O was very helpful and professional the entire purchasing experience. I understand a number of negative reviews but I think if prepared and upfront, it makes the whole experience that much better and J.O was beyond exceptional with that understanding and expectation. The service was fast and didn’t feel rushed at all. Again very professional and would recommend, but would also recommend people do their research ahead of time and have good conversations.