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Used 888-274-9530 Email Dealer
Service 866-240-1707

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Reviews

Average Ratings

4.9
56 lifetime reviews.
  • A Great Service Department in Statesboro

    The young woman, whose name I cannot recall (maybe Denise?), never surprises us with the final bill. I've never had an extra charge for a part ...

    Dealer Response

    Capt'n D - we're happy to hear how positive your visits with our service department have been! We appreciate the great feedback.


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    The young woman, whose name I cannot recall (maybe Denise?), never surprises us with the final bill. I've never had an extra charge for a part that I did not know was faulty. If the technician back in shop spots a potential problem, she insists on allowing the customer to make the call, whether it is the number of miles of tread left on a tire, or the life expectancy of a weak battery or a dirty or a clogged cabin air filter, in which case she will bring it to the customers' waiting area and show us the actual filter, and offers to brush it off, but to anticipate spending around $30-$40 next time my wife or I bring the Camry hybrid in for service. What makes the service so good is the hard-working and busy manager's calmness and obvious gratitude for our using her department regularly, which we have done for most of the warranty period and well beyond, since we purchased the neat, new hybrid in 2012. Her contagious good will permeates the staff who work with her – a man and another woman. So this is one reason we say that Franklin Toyota has a great service department.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Capt'n D - we're happy to hear how positive your visits with our service department have been! We appreciate the great feedback.


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  • Best Dealership Around

    We have bought several vehicles from this dealership as well as many of our family members. Donnie Hicks has always provided outstanding service, ...


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    We have bought several vehicles from this dealership as well as many of our family members. Donnie Hicks has always provided outstanding service, before and after our purchases. He makes the entire buying process easy and stress free. We always recommend Franklin Toyota to our family and friends. If you're in the market for a new vehicle, go to Franklin and talk to Donnie. You won't regret it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Donnie Hicks Sr and new carolla

    Mr. Hicks made the process easy and hassle free. I have never had such a pleasant experience buying a car. From initial hellos to delivery and be...


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    Mr. Hicks made the process easy and hassle free. I have never had such a pleasant experience buying a car. From initial hellos to delivery and beyond it was outstanding.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Franklin Toyota

    Franklin Toyota is great. They are very professional and have quick service.

    Dealer Response

    Thanks Mike! We appreciate the kind words.


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    Franklin Toyota is great. They are very professional and have quick service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Mike! We appreciate the kind words.


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  • Bubba Hice is the BEST!

    You will never find another Service writer like Bubba Hice. He was so kind, knowledgeable, and went above and beyond to make sure I got exactly wh...

    Dealer Response

    Thank you so much for this feedback! We will be sure to let Bubba know how pleased you were with the service he provided. Come back and see us any...


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    You will never find another Service writer like Bubba Hice. He was so kind, knowledgeable, and went above and beyond to make sure I got exactly what I needed. I would HIGHLY recommend him to anyone that needs service or repair on their car!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for this feedback! We will be sure to let Bubba know how pleased you were with the service he provided. Come back and see us any time!


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  • Shopping for replacement of Camry

    worked with Brian in reviewing options for new car - he "reads" people well and asks questions rather than attempting to influence a potential buy...

    Dealer Response

    Thanks for the great recommendation, Eagle Fan! And congrats on your new-to-you vehicle!


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    worked with Brian in reviewing options for new car - he "reads" people well and asks questions rather than attempting to influence a potential buyer -- a very good quality for a sales person.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the great recommendation, Eagle Fan! And congrats on your new-to-you vehicle!


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  • Wonderful experience!

    This is the 3rd vehicle we have purchased from Franklin Toyota. We had an awesome young salesman named Brandon Cohen (aka: "Jersey") that assisted...

    Dealer Response

    Hi Sandra & Mike, thank you so much for your continued business at Franklin Toyota. We are so pleased to hear that Brandon was such a big help to...


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    This is the 3rd vehicle we have purchased from Franklin Toyota. We had an awesome young salesman named Brandon Cohen (aka: "Jersey") that assisted us with this purchase. The overall experience was quick, with him understanding our needs, and being non pressuring which we appreciated very much. If you want to purchase a vehicle from Franklin ask for Brandon!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Sandra & Mike, thank you so much for your continued business at Franklin Toyota. We are so pleased to hear that Brandon was such a big help to you. Congrats on your new-to-you vehicle!


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  • January 21 experience

    I worked with Mr. Donnie Hicks while trading vehicles recently. This is the 4th or 5th time I have worked with him and each experience has been e...

    Dealer Response

    Hi George, thank you so much for your continued business and for such a great recommendation. We are pleased to hear that Donnie has been so helpf...


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    I worked with Mr. Donnie Hicks while trading vehicles recently. This is the 4th or 5th time I have worked with him and each experience has been extremely positive. My expectations of high quality service was once again repeated. We have traded cars at Franklin Toyota since their opening many years ago and will continue to work with them in the future. Our experiences with Mr. Hicks and all other people in sales and service have been very businesslike with courteous and friendly treatment. I highly recommend them to my friends. Give them a visit and see what I am talking about.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi George, thank you so much for your continued business and for such a great recommendation. We are pleased to hear that Donnie has been so helpful to you over the years. Thank you for being such a great part of the Franklin Toyota family!


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  • Purchase of 2009 Silverado

    I had a very great experience with Donald Christmas purchasing my 2009 Silverado. He was great help and not pushy about anything. He helped me fin...

    Dealer Response

    Hi Zackary, thank you for letting us know about your experience here at Franklin Toyota. We're glad to hear that Donald was able to find you a gre...


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    I had a very great experience with Donald Christmas purchasing my 2009 Silverado. He was great help and not pushy about anything. He helped me find exactly what I wanted and Robert Ericson handled the financing very well. Best experience possible. I recommend to everyone Franklin Toyota.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Zackary, thank you for letting us know about your experience here at Franklin Toyota. We're glad to hear that Donald was able to find you a great vehicle and Robert was able to get you into it! Thanks for being a part of the Franklin Toyota family!


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  • New Car Excitement

    Trading in our much beloved smaller car to accommodate three growing girls. Donnie and Reese were awesome-- from start to finish! They walked u...

    Dealer Response

    Hi MBoss! Thank you so much for your business and for this awesome feedback! Donnie and Reese were more than happy to help you, and we'll be sure ...


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    Trading in our much beloved smaller car to accommodate three growing girls. Donnie and Reese were awesome-- from start to finish! They walked us through everything and were super patient. Wonderful experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi MBoss! Thank you so much for your business and for this awesome feedback! Donnie and Reese were more than happy to help you, and we'll be sure to let them know how pleased you were with the service they provided. Congrats on the new ride!


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