Montgomeryville Acura Hours
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"Pa's #1 Acura dealer in New and Pre-owned certified vehicles!!!!!!!"
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This is my 4th car from Acura. My salesman, Leon, is the best! Service department is great too -- I do all my oil changes/repairs here as well. I'll... keep coming back for sure!
Hi Linda- Thanks for leaving this wonderful review! We are so happy to hear you were pleased with your experiences at our dealership. We greatly appre...ciate your repeated business and hope you enjoy your new Acura!
Management procured credit report without authorization. Will not discuss rectification of the matter. Unprofessional and unethical. Stay away.
I have purchased three Acura's from Montgomeryville Acura and it is always a great experience. My sales rep Leon Yefimov is the absolute best! He is a... very warm and delightful person. He has a great demeanor and a great personality. He's also very knowledgeable about the Acura product and is always available to assist with any questions or concerns I may have. Also the sales manager Jasun Romain is very accommodating and always willing to assist, if Leon is not available. I just recently purchased a 2013 RDX and I have say the whole staff at Montgomeryville Acura made it another pleasant experience for me and their customer service is unmatched!!
I recently leased a fully loaded RDX from Montgomeryville Acura ($$$$) When I first visited Montgomeryville Acura, we were test driving SUVs and while... we were test driving, someone side swiped my Audi. As you can imagine I was upset and frustrated. The sales man (Jim) and his manager (Rob) said they would take a look and try to help. Afterwards, Rob told me that he is not responsible as they don't know who did it. He further explained that if I was at a grocery store, I could not hold the store responsible. I responded that I am not buying groceries, I am getting a car. I told them that my car is parked right in front of their security camera so we can take a look at what happened and who did it. Unfortunately, they responded that the cameras were not functional (really?!?) Next, I was told that they have body service guy that will take care of this for a great price. I responded that I want them to take care of this and they didn't respond. They told me that it probably won't be that much and let's see what happens. It took a few weeks to coordinate their service guy taking a look at my car and in that time I leased a new RDX and that became my third Acura but first time I was leasing. When their service guy finally looked at my car, they told me it would be almost 1K to repair. I asked Jim if they were going to help and Jim told me he couldn't as its not in his scope of influence but I should talk to Rob. I called Rob and he told me that understood my point but wasn't sure about what he could do. I asked him to speak to his manager and this was not facilitated. I asked that even if you don't cover the full repair but with me being a new and previously loyal Acura customer, I hope they try to do right by me. I would be ok if we split the repair cost as well. Rob never called me back and I had to call back about 3-4 weeks later. Rob then called my wife instead of me and told her that they couldn't help me. I called Rob and told him that I was not happy. He told me that there is nothing he could say to make me happy and I told him that I was very disappointed that Acura would treat a customer (loyal customer at that) over 1K or even just $500 like this. Rob told me that if he did this for me, he would have to do it for everyone. I disagree with this approach of customer service as this type of service is not publicized but it is good practice to make me not just more loyal but also an advocate for Acura. I understand customer service well especially for someone that is leasing and has been a loyal Acura buyer and potential long term leaser. Rob and this Acura dealer needs to understand what customer service means and what Long term value of a customer is and what customer satisfaction means too. Both Jim and Rob were aware that I was looking at another Acura (the TL Sport) and they tried to sell me that but still wouldn't take care of me as a customer. Cannot imagine that they are ok to try to upsell me another car but not take care of me as a customer. I feel people should be aware of how this Acura dealer can treat customers over what I believe is a marginal amount of money. The amount of time and back and forth and then not even willing to meet me half way is an amazingly poor experience. I do not recommend Montgomeryville Acura.
We have been dealing with Montgomeryville Acura since 2004, and as always a pleasant experience. Tom and Leon are great salesman and very knowledgeable... about the cars on their lot.
Thank you for leaving this wonderful review! Customer satisfaction is our number one priority and we couldn't do it without Tom and Leon. We appr...eciate your repeated business over the years and hope to see you back for many more years to come! Enjoy your new car!
We are still in the process of making it to the dealership. But the experience has been very positive. They followed up to understand my needs and we... feel confident to work with them.
Thanks for the positive review! We are excited to work with you to find you a used car!
The team at Montgomeryville Acura made my long distance buying process easy. I was hesitant at first when considering buying vehicle from over 1000 miles... away but these folks quickly set those worries at ease. Everyone that I worked with was professional and courteous. I cannot say enough good things about my experience.
Hi Meagan- Thank you for taking the time to write us a review! We are so happy to hear that we were able to make your long distance car buying process... easy. We really appreciate your business and the drive you made to purchase your new vehicle from us. It was a pleasure working with you!
Have leased 4 cars from Montgomeryville Acura and can say nothing but good things about the company and my sales person Tom Massi. Things are always great... and the product is incredible.
Thank you so much for the wonderful feedback! Tom is great and we are so happy to hear you are continually pleased with the product and your service h...ere. We appreciate your business.
Go see Thomas Massi at Montgomery Acura. Run. don't walk. After the snowstorm and after they clean off all of the cars of course. :)
Thank you so much for the review! Thomas is awesome and we are so happy to hear that you enjoyed your experience with us! Stay safe out there with all... of this snow!
Friendly and efficient service. Thank you Neil for your help!
Jen - thank you for leaving this review! We're thrilled that you had a great experience with Neil at your last visit. Thank you again!