The price and the selection of the cars were what initiallu attracted me to the dealership. Customer service was so so. The dealer didn't seem ...to know the features of the cars. For example they didn't know if the car had seat warmers which was a must have for me. The pictures of the car showed the seat warmers controls but Armando checked for me over the phone and was told it didn't. I also came towards the tail end of the day and was told to come back the next day. The cars were nicely priced and in good condition. They do not negotiate on price. The paperwork took very long to complete and some of it was done incorrectly. Make sure to double check their work. If youre looking for a competive price and don't care about service go here. I recommend knowing what you want and having your target budget set before you go.
Received MULTIPLE contacts DAILY, upon initial contact from this site. Answered my emails ..... UNTIL, I pressed for a PPI (Pre Purchase Inspection).... I was fully prepared to travel 3hrs by plane to make Ca$h Purchase of vehicle. When the professionalism and follow through Evaporated, it seemed Clear That They Do Not DESERVE My Business !
I want a specific car, and searched thoroughly to narrow my top choices. As a single mother and adult (30-something) student who is planning to transf...er down the coast within the next year, I'm very particular about what I need in my vehicle, and in what I will take on financially. The first time I called Bastan, they were happy to listen to my situation and open to discussing options. With work, school, and a move in process, it took me a few days to get to the lot to test drive, but they were very good with following up without having me feel pressured. Once I finally made it in, it was a weekday evening, I had to bring my daughter, and they were kind enough to stay late due to an accident delay on the bridge, with no signs of rush or bother. The car was very nice, with a few minor issues that I would have expected to have been taken care of with someone having called about it days earlier. I check carfaxes, and it is a car worth keeping high on the list. Overall, it was a great vehicle, over-priced (as previous reviewers mentioned), but I feel that a small portion of that is something I have to consider for them working with me in my situation, and it leaves room for negotiation. This is one I'm going back to after doing all of the test drives and hearing the offers at different lots, so I will upate my status as a buyer when all is said and done.