Bergstrom Luxury on Victory Lane

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Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 8:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

4.4
269 lifetime reviews.
  • Not the typical vehicle service experience

    Brought in my Lexus RX350 Sport for 10k maintenance. This is my first Lexus so this visit was my 2nd service experience at Bergstrom Lexus. I got ...


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    Brought in my Lexus RX350 Sport for 10k maintenance. This is my first Lexus so this visit was my 2nd service experience at Bergstrom Lexus. I got the car in late May 2016. Stuart was the service representative. Just like last time, the professionalism of the staff and operation was impressive. Since I'm still acclimating to the new car, I came with a list of questions on features. Not only did Stu answer them with ease, he went out of his way to share additional insight to help me understand/enjoy my new vehicle even better. It was refreshing to see an employee so engaged, happy to do was he does for a living, and truly have a care for the customer's satisfaction level. Being a business executive myself, I really appreciate the culture they have created at their dealership. Well done!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Not responsive and not sure they even read emails

    Sent them several emails on a CPO . Never received any responses about the car but kept on getting some unrelated emails from different people fro...


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    Sent them several emails on a CPO . Never received any responses about the car but kept on getting some unrelated emails from different people from "Guest Services" asking me if I had any questions. Yes I did and yes I sent them along several times. And no, I did not receive any responses. Pretty sad considering the car has been sitting on their lot for 5 months or more even.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Exceptional service from Jeremy and Scott!!

    Both Jeremy and Scott take such good care of me and my car. I live in Milwaukee and drive over 100 miles just to have my car serviced by Scott...


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    Both Jeremy and Scott take such good care of me and my car. I live in Milwaukee and drive over 100 miles just to have my car serviced by Scott. I feel they make suggestions to ensure my safety in my car not trying to upsell me optional service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since April 2009

At Bergstrom Automotive, we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle, regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin?s #1 Automotive Retailer, we support communities throughout the state with 25 Bergstrom locations, representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.