Bergstrom Luxury on Victory Lane

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 5:00 PM

Bergstrom Luxury on Victory Lane Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2020

At Bergstrom Automotive, we strive to be the recognized leader of guest service through our commitment to treat everyone

...

like family. You deserve complete peace of mind when it comes to owning your vehicle, regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin's #1 Automotive Retailer, we support communities throughout the state with 25 Bergstrom locations, representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.

Reviews

4.8 out of 5 4.8
281 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 24, 2020

    Service person, Jeremy, always looking out for when my service is due and provides phone number accessibility as well as texts to ensure communications... are clear. Did a great job on the recall and 80,000 mile service! Love the option of having my care picked up and delivered for servicing with a loaner available. Always a pleasant experience. Forever a loyal customer:)

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Kristy! Thanks for trusting our team!

  • 5.0 out of 5
    March 26, 2020

    I couldn't be happier with my experience at Bergstrom and my new Volvo XC40. Nick was so helpful walking through the functionality of the vehicle and... Anthony made the financing process a breeze.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • July 6, 2017

    A big thank you to Tom Sawyer, Jack Willert and Ari Thomas for making the purchase process of our 2015 QX60 enjoyable and stress-free! The entire team... was honest, friendly and extremely helpful along the way. Ari did a thorough job of going through the vehicle to ensure we understood how everything worked. The whole process from stepping into the showroom to driving out was a pleasant experience. I highly recommend Bergstrom to purchase your next vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 17, 2019

    Best experience! Gabe was outstanding. He was thorough and made the experience about my needs in a vehicle. Highly recommend Gabe at Bergstrom. This is... my 3rd Volvo purchase and Jeremy in service has also been outstanding. Both will keep me coming back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    November 15, 2019

    Horrible customer service. Peter Holt is a arrogant idiot, that talks about himself and talks down to customers. Bergstrom might have a large selection,... but I recommend going anywhere that doesn't employ shady sales guys like Peter. I have never been so rudely talked to when buying a car.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Steve. Thanks for the feedback and sorry for the frustration. This is unique feedback as Pete is one of the best in the business and continues to d...eliver great guest service time after time, year after year. Thank you for the opportunity and wish we could have figured out a way to help.

  • 5.0 out of 5
    August 2, 2019

    Jeremy Briggs is outstanding. Always makes me feel like I am the most important customer. Keeps me informed and explains everything in great detail.... Bergstrom Volvo is lucky to have him as an employee.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    May 6, 2019

    Emailed to set up a test drive, when we arrived the salesperson seemed confused about our arrival (even though we were right on time. Parking was not convenient... at this location. So he stammered through some excuse and said he'd go get the Highlander we were there to drive. He came back with the wrong car... we let him finish with the couple there to pick up their new truck, and then explained it was not the right vehicle. When he looked for the correct one be quickly discovered that one of their other Bergstrom dealerships had come to pick it up that morning. AFTER I emailed to say we'd be there in the afternoon. Wasted an hour of my work day...

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback. Sorry for the poor experience and poor communication.

  • 5.0 out of 5
    July 16, 2018

    Jeremy Briggs made sure my car was taken care of in a very timely matter. Would recommend time and time again. 10 out of 10.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    April 20, 2018

    Tried to reach out because I was interested in one of their cars. Multiple sales people called me But after talking with the first one I was not impressed... and took my business else where. I am now being notified the price dropped. Should be willing to work with customers!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback J. Sorry for the frustrating experience.

  • 4.0 out of 5
    September 6, 2017

    Sent an email through cars.com and got a quick response from a dealer representative. However the car I was interested in sold the next day.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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