Bergstrom Luxury on Victory Lane

New 877-634-2681 Dealer Website
Used 877-438-0449 Email Dealer
Service 866-467-0251

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Reviews

Average Ratings

4.9
Average based on 265 reviews.
  • Bergstrom Lexus Service

    My Lexus is 9 years old. I get treated with the same respect and top quality service as if my vehicle were brand new. I always walk away knowing I...


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    My Lexus is 9 years old. I get treated with the same respect and top quality service as if my vehicle were brand new. I always walk away knowing I've purchased and service my SUV at the BEST place. My family owns 3 other vehicles', KIA, FORD and HONDA I've never felt treated as well as I do at Bergstrom Lexus. Thank you for making me feel important. Best customer service ever. Stewart is AWESOME!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • service dept.

    The service manager did a great job assisting me with my needed repairs, and provided transportation during the process.


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    The service manager did a great job assisting me with my needed repairs, and provided transportation during the process.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Out of state purchaser.

    I am considering buying a car, but I am located out of the state of the Dealership. They havethe color and style of car that I want. They responde...


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    I am considering buying a car, but I am located out of the state of the Dealership. They havethe color and style of car that I want. They responded fast to all of my question except price on extended warranty. I am not sure if they will still reply or they don't provide this response via email. Other than that, it was a great experience over all. Thanks,

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Lexus Service/Advisors EXCEPTIONAL!!

    Routine maintenance on my ES350 as well as reviewing a small rust spot on the trunk area. My appointment was made with Stuart and my service advi...


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    Routine maintenance on my ES350 as well as reviewing a small rust spot on the trunk area. My appointment was made with Stuart and my service advisor on Saturday was Jillian. They set me up with a loaner vehicle during my appointment so that I could get some errands run while service was being performed. Jillian also gave me a very accurate assessment of the time needed to complete the service. I have said this before.... We currently have vehicles that use 3 different Bergstrom Dealerships and their service departments. We use College Avenue Chevrolet, Victory Lane Audi and finally Lexus. HANDS DOWN with consistent results, the service and service advisors of Bergstrom Lexus are unmatched. Both Stuart and Jillian put the customer needs FIRST and are extremely helpful and responsive. Of the three service teams, I would rate Lexus and no 1 followed by Chevrolet and Audi as last. I know other people who were previous Lexus owners and one in particular who went to Infiniti for her next vehicle. She too wishes that she was back at Bergstrom Lexus for service and also highly regards Stuart and the service team at Lexus. Bergstrom Lexus, Stuart, Jillian as Service Advisors are a Model that should be duplicated at all Bergstrom Dealerships!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fantastic service.

    Service is fantastic. They do both my 2015 S 69Volvo and my 2013 Porsche. Highly recommend this service facility.


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    Service is fantastic. They do both my 2015 S 69Volvo and my 2013 Porsche. Highly recommend this service facility.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great experience!

    Really didn't believe I was going to buy. I did some home work and didn't think I would get what I needed from my trade. I convinced my wife it wa...


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    Really didn't believe I was going to buy. I did some home work and didn't think I would get what I needed from my trade. I convinced my wife it was going to be a fast look and that we'd just end up going to dinner. I was very surprised when Bob Simon offered me a deal I couldn't pass on. Very straight forward. ...the car is fantastic.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Pleasant experience, in/out in timely fashion

    I traveled from out of state (via plane). Bergstrom picked me up from the airport in Green Bay and brought me to Appelton which was unexpected an...


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    I traveled from out of state (via plane). Bergstrom picked me up from the airport in Green Bay and brought me to Appelton which was unexpected and extremely helpful. There were no "hassles" at the dealership and no surprises period. Everything I had previously discussed with the dealership in regards to pricing and misc fees were limited to exactly that. Definitely a pleasant experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fabulous Service

    My service manager, Jeremy B, is thorough, patient with questions, time efficient, and I am confident treats my car as if it were his own. I cann...


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    My service manager, Jeremy B, is thorough, patient with questions, time efficient, and I am confident treats my car as if it were his own. I cannot ask for anything more than that.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent customer service

    James and Bob were very helpful and willing to go above and beyond to answer any questions I had and more sure I was completely satisfied. They ma...


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    James and Bob were very helpful and willing to go above and beyond to answer any questions I had and more sure I was completely satisfied. They made me feel very secure in my decision to choose Volvo and the Bergstrom dealership

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great sales reps and customer service

    The team went out of their way to find a soft top for the jeep I purchased and included it in the purchase price. They did not have to do that! Br...


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    The team went out of their way to find a soft top for the jeep I purchased and included it in the purchase price. They did not have to do that! Brian was an excellent sales rep and very personable; he went the extra mile to ensure I was satisfied with the purchase. I have not purchased a jeep since 2006 and my buying experience was great. We called the dealership to let them know what I was looking for and within 3 days my 2012 jeep was in my garage...awesome!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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