[{"id":378241,"personPtyId":31133132,"firstName":"Kassandra","lastName":"Muldez","titleText":"Customer Relations Manager","shortBioText":"I lived in Boston MA. for most of my life. I was hit with a really tough decision to make due to health reasons, so the dilemma began do I stay in Boston or move back to New Mexico to be closer to family. So I packed-up my son, our two dogs and left my catering business to move to New Mexico. With uncertainty hanging over my head, I was not sure if I would ever find another career that I would love so much and here I am loving what I do every day. I\u001am truly blessed.","emailTxt":"kassandra.muldez@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/e186de42dc38.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1370044800","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":378261,"personPtyId":31132820,"firstName":"Wright","lastName":"Zimmerly","titleText":"Internet Sales Manager","shortBioText":"Born and raised in Los Alamos NM, my dad was the Head Golf Professional and owned a sporting goods store. I was accepted into the inaugural fist year of the PGM program at NMSU in 1988. After college I turned professional in Albuquerque and worked as a golf professional the past 23 years. In February of 2016, I left the golf business and landed at Lexus of Albuquerque. I have been around retail, customer service my entire life. From club fitting, lessons, retail and current assistant coach for the UNM Men's Golf team, my focus has been taking care of people and earning their respect with a solid reputation. Customer service is my life and Lexus was a perfect fit. I had been close friends of the staff and owner Tom Bohlman. Their mission to treat people like they are a guest in your home and service is second to none. It was an easy transition in my new life, keep taking care of people by providing excellent service! My wife Kari and two daughters love Albuquerque and the people.","emailTxt":"wright.zimmerly@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/92f4b34c158e.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1454284800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":379707,"firstName":"Robert","lastName":"Estrada","titleText":"Service Advisor","emailTxt":"robert.estrada@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/5291917f50a3.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":379709,"personPtyId":31131527,"firstName":"Daniel","lastName":"Perez","titleText":"Service Advisor","shortBioText":"I have been helping Lexus customers since 2004. I am a proud father of three daughters and one grandson. I have been married to my wife since 1990. My goal is to provide personalized customer service and identifying the customer's needs while keeping up with your Lexus maintenance requirements.","emailTxt":"daniel.perez@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/b76d763b7022.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1093996800","industryStartDtUtc":"1093996800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":378260,"personPtyId":31133133,"firstName":"Shane","lastName":"Crabtree","titleText":"Internet Sales Manager","shortBioText":"I was born and raised in Albuquerque. I have been in the car Industry for a short time but have always been a car enthusiast and have driven a Lexus for 8 years and love the reliability. I am a golf professional and a PGA Member and have spent most of my life around golf courses. I will answer any questions you may have about purchasing a new or pre owned Lexus and can give you some golf tips too.","emailTxt":"shane.crabtree@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/979a01969b62.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":379708,"personPtyId":31131220,"firstName":"Rob","lastName":"Jordan","titleText":"Service Advisor","emailTxt":"rob.jordan@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/21fa4808f485.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"859852800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":378246,"personPtyId":31132822,"firstName":"Bobby","lastName":"Griego","titleText":"Sales Consultant","shortBioText":"I started with Lee Galles Lexus in 1991. Sales was supposed to be a job until I found a job. After 26 years I'm still not having much luck finding another job, lol. I'm a native of Albuquerque which I think makes me easy to work with. I would love the opportunity to help you with your vehicles needs.","emailTxt":"bobby.griego@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/563eb9a919c4.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1044057600","industryStartDtUtc":"1044057600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":378247,"personPtyId":31133137,"firstName":"Chuck","lastName":"Cunningham","titleText":"Sales Consultant","shortBioText":"I was born and raised on a 1000-acre farm in a small town in South Dakota. I was taught respect and a great work ethic by my wonderful parents. I was active in sports in Jr. High and High School. As a father, I coached my son\u001as basketball team at the Boy\u001as and Girl\u001as Club in Rio Rancho NM. Our team won the very first Rio Rancho Boy\u001as and Girl\u001as Club Basketball Playoff Championship. I am very active in the Rio Rancho Community by attending a Men\u001as Fellowship Group, being active in my church, and my neighborhood crime watch and community policing. I started my career at Lexus Of Albuquerque in 2014 and have thoroughly enjoyed creating lasting relationships with my customers","emailTxt":"chuck.cunningham@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/0ec7e4327678.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1404172800","industryStartDtUtc":"1120176000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":379706,"personPtyId":34805723,"firstName":"Gary","lastName":"Gabaldon","titleText":"Service Advisor","emailTxt":"gary.gabaldon@lexusofabq.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/edadc585b787.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1257033600","industryStartDtUtc":"226022400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":422746,"personPtyId":31142485,"firstName":"Isaiah","lastName":"Polansky","titleText":"Sales Consultant","emailTxt":"isaiah.polansky@lexusofabq.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/11f65037055e.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":512634,"personPtyId":40876311,"firstName":"Bob","lastName":"Brutyn","titleText":"Sales Consultant","emailTxt":"bob.brutyn@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548598,"personPtyId":50785554,"firstName":"Brandon","lastName":"Allred","titleText":"Sales Consultant","emailTxt":"brandon.allred@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420631,"personPtyId":31142292,"firstName":"Chris","lastName":"Marquez","titleText":"Sales Consultant","emailTxt":"chris.marquez@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/212959aa2865.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":553976,"personPtyId":52191977,"firstName":"John","lastName":"Monette","titleText":"Sales Consultant","shortBioText":"Native New Mexican , UNM graduate, Luxury automotive sales specialist.","emailTxt":"john.monette@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"276048000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":541411,"personPtyId":48794509,"firstName":"Michael","lastName":"Witt","titleText":"Sales","emailTxt":"michael.witt@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1459468800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":378255,"personPtyId":31132511,"firstName":"Mike","lastName":"Paquet","titleText":"Sales Consultant","shortBioText":"I'm supposed to talk about myself here, but I'd rather hear from you! What kind of information would you like before your visit? What are you looking to accomplish when you come in? My job is to tailor the experience for you!","emailTxt":"mike.paquet@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/5e09ed78d7cf.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1349049600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":408742,"firstName":"Mike","lastName":"Torres","titleText":"Sales Consultant","emailTxt":"mike.torres@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/6f6d3d5c7d43.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1441065600","industryStartDtUtc":"397008000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":537264,"personPtyId":47674097,"firstName":"Paul","lastName":"Otero","titleText":"Sales Consultant","emailTxt":"paul.otero@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1530403200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548267,"firstName":"Richard","lastName":"Valdez","titleText":"Sales Consultant","emailTxt":"richard.valdez@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Lexus of Albuquerque

Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Lexus of Albuquerque Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

9:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2007

At Lexus of Albuquerque, it's our mission to provide the drivers of Albuquerque NM and surrounding locations with presti

...

gious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Albuquerque, we go above and beyond to implement our expertise and experience to assist your every need.

Service

Oil, Filter Change

$65 and up*

Tire Rotation

$29.95

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
234 lifetime reviews. Includes reviews of Lexus of Albuquerque from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 8, 2018

    Kassandra was ON Target and gave us great counsel about autos in general and Lexus SUVs in particular. She is incredibly knowledgable and understanding... of the various categories and was able to give us wise counsel from the first inquiry we made of her concerning our new acquisition. She is the BEST!!!

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    Does recommend this dealer
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    Lexus of Albuquerque

    Thank you for the kind kudos for Kassandra. She prides herself on staying current with not only Lexus knowledge but competing brands as well so she c...an speak intelligently about comparative differences. Congratulations on your new Lexus and thank you!


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 58 reviews

    Robert Estrada

    Service Advisor

    (5.0) 13 reviews

    Gary Gabaldon

    Service Advisor

    (4.9) 14 reviews

  • 5.0 out of 5
    October 4, 2018

    We dropped our LX off for a full service and detail, and picked it up looking brand new!!! We???re always so blown away by the customer service Danny... Perez and his crew offer, they treat us like the most important client every time!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Lexus of Albuquerque

    Thank you for sharing your experience. Our detailers are the hardest working group at the dealership who rarely get the recognition they deserve for ...trying to make every customer's car look its absolute best, so thank you!


    Worked with:
    Daniel Perez

    Service Advisor

    (5.0) 9 reviews

  • December 17, 2016

    Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We negotiated... a deal with Matt and the owner Tom, wrote a check, and had our new to us car. Everything was very straight forward and the staff was very courteous (we had children with us who were beyond bored). My husband noticed during the test drive that the alignment needed to be tweaked. Tom and Matt promised that they'd do it for free and just bring it back in at our convenience. I brought it in a couple of weeks later and there were no questions asked. Alignment was done and vehicle was washed all free of charge as promised.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 2, 2018

    After having two Infiniti cars, I was wanting a change. I contacted Lexus via the Internet and Wright immediately contacted me. He helped me procure... the exact car I wanted, and has made the process seamless and stress free. I'm so happy with my 2018 ES 350,and I'll definitely be back for my next car.

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    Lexus of Albuquerque

    Congratulations on your new Lexus and welcome to the family! Thank you for taking the time to share your experience with Lexus of Albuquerque and spe...cifically Wright Zimmerly. We know you'll love the car and your ownership experience with us. Thank you!


    Worked with:
    Wright Zimmerly

    Internet Sales Manager

    (5.0) 53 reviews

  • 5.0 out of 5
    September 17, 2018

    Isaiah Polansky was extremely helpful and persistent when achieving the best deal possible for my situation. He answered all of my questions in a timely... manner and made me very comfortable when making the important decision of purchasing a new Lexus. I am extremely satisfied with both this sales person and my overall experience at this dealership.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lexus of Albuquerque

    Congratulations on the purchase of your new Lexus and thank you for sharing your experience with Lexus of Albuquerque. We are so grateful to have Isa...iah on staff as he truly provides his customers with a professional and genuinely caring experience. Thank you!


    Worked with:
    Isaiah Polansky

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 16, 2018

    Well taken care of by Kassandra. Found us what we were looking for and made the experience easy. She was very easy to work with and very knowledgeable.... I feel very comfortable calling her with any followup issues I might have and I feel like I will receive excellent service from Lexus of Albuquerque.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lexus of Albuquerque

    Thank you for sharing your experience with Lexus of Albuquerque. Kassandra truly goes out of her way to make sure all her customers have an experienc...e that's memorable and exceptional. Thank you!


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 58 reviews

  • 5.0 out of 5
    September 14, 2018

    Kassandra provides excellent sales support and service after the sale. She goes above and beyond to help you find the right vehicle for you. Highly recommend... her.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lexus of Albuquerque

    Thank you for the recommendation! Kassandra has a long list of loyal customers who feel just as you do. She loves what she does and it shows with al...l her customers. Thank you!


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 58 reviews

  • 5.0 out of 5
    September 12, 2018

    We worked with Kassandra to buy our Lexus RX 350 last month, still can???t believe that we bought it over phone/email without even visiting the dealership.... It was all possible only because of Kassandra who made our buying experience a pleasure accommodating our erratic schedule in replying mails and calls. All through our buying process Kassandra came across more as a family member helping us choose a car and necessary accessories than as customer relations manager. She is simply awesome!!! Dr.Vital/Uma

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lexus of Albuquerque

    Thank you for sharing your story about your purchase with Lexus of Albuquerque. Kassandra is indeed "awesome"! She accommodates her customers any wa...y she can which is the Lexus way. Thank you!


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 58 reviews

  • 5.0 out of 5
    September 10, 2018

    Kassandra's attention to detail, true care for helping us find exactly what we wanted and ability to make us feel comfortable was unparalleled! She truly... made the experience enjoyable and we walked away not only trusting her but trusting that we made the absolute best decision knowing they are by our side. We would do it all over again in a heart beat and highly recommend them to everyone!

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    Does recommend this dealer
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    Lexus of Albuquerque

    Thank you for relaying your comments. Kassandra is world class and loves to give her customers that world class experience. Enjoy your new car and t...hank you for your recommendation of Lexus of Albuquerque.


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 58 reviews

  • 4.8 out of 5
    September 9, 2018

    I have a soft spot for Lexus of Albuquerque because of the exceptional customer service and Kassandra takes them over the top! She helped me choose my... second Lexus from this dealer (my first one was 18 years old) and I am so happy. She is a no pressure no nonsense sales woman and I loved working with her

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lexus of Albuquerque

    Kassandra is indeed the best! She loves her job and most importantly loves genuinely taking care of her customers and meeting new people. Thank you ...for allowing Lexus of Albuquerque to continue earning your trust.


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 58 reviews

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