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Most people know that Lexus makes a great product but it is the people that make the dealership and the whole car buying process a memorable one. Wright... is the consummate professional. He responded to all questions and inquiries in a very timely manner. My wife thought he was great and so did my sister-in-law who joined us on our new car venture. Thank you Wright, this is now the 4th Lexus in our extended family!
Thank you Ken and Katherine and congratulations on your 4th Lexus! The best compliment Lexus of Albuquerque can receive is with a repeat customer so ...thank you. Wright does indeed do it right!
I found myself suddenly needing a new car in September (bad timing). Kassandra showed us both the RX and ES and we were able to determine that the 2019... ES fit everything we were looking for. She was patient, knowledgeable, and pleasant to deal with. I really appreciated her putting forth the extra effort to find a car that fit most of our requirements. Best new car buying experience I've had.
Thank you Jim for taking the time to share your Lexus of Albuquerque experience. A review doesn't get much better than "Best new car buying experienc...e I've had" so thank you. Kassandra truly does a great job and it sounds like you experience was representative of just that. Congratulations on your new Lexus ES!
Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We negotiated... a deal with Matt and the owner Tom, wrote a check, and had our new to us car. Everything was very straight forward and the staff was very courteous (we had children with us who were beyond bored). My husband noticed during the test drive that the alignment needed to be tweaked. Tom and Matt promised that they'd do it for free and just bring it back in at our convenience. I brought it in a couple of weeks later and there were no questions asked. Alignment was done and vehicle was washed all free of charge as promised.
If you are looking for a Lexus, you need to see Kassandra. She is very knowledgeable about all the models, comfortable to deal with, and will put your... needs first. No high pressure.
Thank you for taking the time to provide your feedback. Kassandra has a long list of loyal customers who feel just as you do. Thank you!
Mr. Gabsldon and the Albuquerque Lexus Serviice Center have always done an outstanding job with my vehicle. Thank you for all your work over the years,... 9 years to be exact!
Thank you for the accolades! We certainly value the relationship and we are honored to be able to assist with all your service needs. Gary always pr...ovides his customers with a high level of attentiveness and care. Thank you!
Well - what can I say about Kassandra that has not already been written. She is a pro - totally intune with my needs and REALLY cares about how best to... serve her customers. She is always "at the ready" to answer all my inquiries - even after I have delivery of my beautiful - Ruby. I have dealt with Lexus of ABQ for over nine years and have never been dissapointed. BUT the real shining star is Kassandra.
Thank you for sharing your kind remarks about Lexus of Albuquerque and specifically Kassandra. She certainly shines bright to all her customers and c...olleagues alike. Congratulations on Ruby and thank you!
Kassandra was ON Target and gave us great counsel about autos in general and Lexus SUVs in particular. She is incredibly knowledgable and understanding... of the various categories and was able to give us wise counsel from the first inquiry we made of her concerning our new acquisition. She is the BEST!!!
Thank you for the kind kudos for Kassandra. She prides herself on staying current with not only Lexus knowledge but competing brands as well so she c...an speak intelligently about comparative differences. Congratulations on your new Lexus and thank you!
We dropped our LX off for a full service and detail, and picked it up looking brand new!!! We???re always so blown away by the customer service Danny... Perez and his crew offer, they treat us like the most important client every time!
Thank you for sharing your experience. Our detailers are the hardest working group at the dealership who rarely get the recognition they deserve for ...trying to make every customer's car look its absolute best, so thank you!
After having two Infiniti cars, I was wanting a change. I contacted Lexus via the Internet and Wright immediately contacted me. He helped me procure... the exact car I wanted, and has made the process seamless and stress free. I'm so happy with my 2018 ES 350,and I'll definitely be back for my next car.
Congratulations on your new Lexus and welcome to the family! Thank you for taking the time to share your experience with Lexus of Albuquerque and spe...cifically Wright Zimmerly. We know you'll love the car and your ownership experience with us. Thank you!
Isaiah Polansky was extremely helpful and persistent when achieving the best deal possible for my situation. He answered all of my questions in a timely... manner and made me very comfortable when making the important decision of purchasing a new Lexus. I am extremely satisfied with both this sales person and my overall experience at this dealership.
Congratulations on the purchase of your new Lexus and thank you for sharing your experience with Lexus of Albuquerque. We are so grateful to have Isa...iah on staff as he truly provides his customers with a professional and genuinely caring experience. Thank you!