[{"id":378241,"personPtyId":31133132,"firstName":"Kassandra","lastName":"Muldez","titleText":"Customer Relations Manager","shortBioText":"I lived in Boston MA. for most of my life. I was hit with a really tough decision to make due to health reasons, so the dilemma began do I stay in Boston or move back to New Mexico to be closer to family. So I packed-up my son, our two dogs and left my catering business to move to New Mexico. With uncertainty hanging over my head, I was not sure if I would ever find another career that I would love so much and here I am loving what I do every day. I\u001am truly blessed.","emailTxt":"kassandra.muldez@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/e186de42dc38.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1370044800","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":378261,"personPtyId":31132820,"firstName":"Wright","lastName":"Zimmerly","titleText":"Internet Sales Manager","shortBioText":"Born and raised in Los Alamos NM, my dad was the Head Golf Professional and owned a sporting goods store. I was accepted into the inaugural fist year of the PGM program at NMSU in 1988. After college I turned professional in Albuquerque and worked as a golf professional the past 23 years. In February of 2016, I left the golf business and landed at Lexus of Albuquerque. I have been around retail, customer service my entire life. From club fitting, lessons, retail and current assistant coach for the UNM Men's Golf team, my focus has been taking care of people and earning their respect with a solid reputation. Customer service is my life and Lexus was a perfect fit. I had been close friends of the staff and owner Tom Bohlman. Their mission to treat people like they are a guest in your home and service is second to none. It was an easy transition in my new life, keep taking care of people by providing excellent service! My wife Kari and two daughters love Albuquerque and the people.","emailTxt":"wright.zimmerly@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":54,"imageUrl":"https://cdn-user.dealerrater.com/images/92f4b34c158e.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1454284800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":379708,"personPtyId":31131220,"firstName":"Rob","lastName":"Jordan","titleText":"Service Advisor","emailTxt":"rob.jordan@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/21fa4808f485.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"859852800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":378260,"personPtyId":31133133,"firstName":"Shane","lastName":"Crabtree","titleText":"Internet Sales Manager","shortBioText":"I was born and raised in Albuquerque. I have been in the car Industry for a short time but have always been a car enthusiast and have driven a Lexus for 8 years and love the reliability. I am a golf professional and a PGA Member and have spent most of my life around golf courses. I will answer any questions you may have about purchasing a new or pre owned Lexus and can give you some golf tips too.","emailTxt":"shane.crabtree@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/979a01969b62.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":379707,"firstName":"Robert","lastName":"Estrada","titleText":"Service Advisor","emailTxt":"robert.estrada@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/5291917f50a3.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":378246,"personPtyId":31132822,"firstName":"Bobby","lastName":"Griego","titleText":"Sales Consultant","shortBioText":"I started with Lee Galles Lexus in 1991. Sales was supposed to be a job until I found a job. After 26 years I'm still not having much luck finding another job, lol. I'm a native of Albuquerque which I think makes me easy to work with. I would love the opportunity to help you with your vehicles needs.","emailTxt":"bobby.griego@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/563eb9a919c4.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1044057600","industryStartDtUtc":"1044057600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":378247,"personPtyId":31133137,"firstName":"Chuck","lastName":"Cunningham","titleText":"Sales Consultant","shortBioText":"I was born and raised on a 1000-acre farm in a small town in South Dakota. I was taught respect and a great work ethic by my wonderful parents. I was active in sports in Jr. High and High School. As a father, I coached my son\u001as basketball team at the Boy\u001as and Girl\u001as Club in Rio Rancho NM. Our team won the very first Rio Rancho Boy\u001as and Girl\u001as Club Basketball Playoff Championship. I am very active in the Rio Rancho Community by attending a Men\u001as Fellowship Group, being active in my church, and my neighborhood crime watch and community policing. I started my career at Lexus Of Albuquerque in 2014 and have thoroughly enjoyed creating lasting relationships with my customers","emailTxt":"chuck.cunningham@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/0ec7e4327678.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1404172800","industryStartDtUtc":"1120176000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":379709,"personPtyId":31131527,"firstName":"Daniel","lastName":"Perez","titleText":"Service Advisor","shortBioText":"I have been helping Lexus customers since 2004. I am a proud father of three daughters and one grandson. I have been married to my wife since 1990. My goal is to provide personalized customer service and identifying the customer's needs while keeping up with your Lexus maintenance requirements.","emailTxt":"daniel.perez@lexusofabq.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/b76d763b7022.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1093996800","industryStartDtUtc":"1093996800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":379706,"personPtyId":34805723,"firstName":"Gary","lastName":"Gabaldon","titleText":"Service Advisor","emailTxt":"gary.gabaldon@lexusofabq.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/edadc585b787.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1257033600","industryStartDtUtc":"226022400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":422746,"personPtyId":31142485,"firstName":"Isaiah","lastName":"Polansky","titleText":"Sales Consultant","emailTxt":"isaiah.polansky@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/11f65037055e.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":512634,"personPtyId":40876311,"firstName":"Bob","lastName":"Brutyn","titleText":"Sales Consultant","emailTxt":"bob.brutyn@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548598,"personPtyId":50785554,"firstName":"Brandon","lastName":"Allred","titleText":"Sales Consultant","emailTxt":"brandon.allred@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":378255,"personPtyId":31132511,"firstName":"Mike","lastName":"Paquet","titleText":"Sales Consultant","shortBioText":"I'm supposed to talk about myself here, but I'd rather hear from you! What kind of information would you like before your visit? What are you looking to accomplish when you come in? My job is to tailor the experience for you!","emailTxt":"mike.paquet@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/5e09ed78d7cf.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1349049600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":537264,"personPtyId":47674097,"firstName":"Paul","lastName":"Otero","titleText":"Sales Consultant","emailTxt":"paul.otero@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"dealerEmpStartDtUtc":"1530403200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548267,"firstName":"Richard","lastName":"Valdez","titleText":"Sales Consultant","emailTxt":"richard.valdez@lexusofabq.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16418,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Lexus of Albuquerque

Reviews

4.9 out of 5 4.9
241 lifetime reviews. Includes reviews of Lexus of Albuquerque from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 24, 2018

    Most people know that Lexus makes a great product but it is the people that make the dealership and the whole car buying process a memorable one. Wright... is the consummate professional. He responded to all questions and inquiries in a very timely manner. My wife thought he was great and so did my sister-in-law who joined us on our new car venture. Thank you Wright, this is now the 4th Lexus in our extended family!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Ken and Katherine and congratulations on your 4th Lexus! The best compliment Lexus of Albuquerque can receive is with a repeat customer so ...thank you. Wright does indeed do it right!


    Worked with:
    Wright Zimmerly

    Internet Sales Manager

    (5.0) 54 reviews

  • 5.0 out of 5
    November 20, 2018

    I found myself suddenly needing a new car in September (bad timing). Kassandra showed us both the RX and ES and we were able to determine that the 2019... ES fit everything we were looking for. She was patient, knowledgeable, and pleasant to deal with. I really appreciated her putting forth the extra effort to find a car that fit most of our requirements. Best new car buying experience I've had.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jim for taking the time to share your Lexus of Albuquerque experience. A review doesn't get much better than "Best new car buying experienc...e I've had" so thank you. Kassandra truly does a great job and it sounds like you experience was representative of just that. Congratulations on your new Lexus ES!


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 62 reviews

    Gary Gabaldon

    Service Advisor

    (4.9) 17 reviews

  • December 17, 2016

    Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We negotiated... a deal with Matt and the owner Tom, wrote a check, and had our new to us car. Everything was very straight forward and the staff was very courteous (we had children with us who were beyond bored). My husband noticed during the test drive that the alignment needed to be tweaked. Tom and Matt promised that they'd do it for free and just bring it back in at our convenience. I brought it in a couple of weeks later and there were no questions asked. Alignment was done and vehicle was washed all free of charge as promised.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 10, 2018

    If you are looking for a Lexus, you need to see Kassandra. She is very knowledgeable about all the models, comfortable to deal with, and will put your... needs first. No high pressure.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide your feedback. Kassandra has a long list of loyal customers who feel just as you do. Thank you!


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 62 reviews

  • 5.0 out of 5
    October 31, 2018

    Mr. Gabsldon and the Albuquerque Lexus Serviice Center have always done an outstanding job with my vehicle. Thank you for all your work over the years,... 9 years to be exact!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the accolades! We certainly value the relationship and we are honored to be able to assist with all your service needs. Gary always pr...ovides his customers with a high level of attentiveness and care. Thank you!


    Worked with:
    Gary Gabaldon

    Service Advisor

    (4.9) 17 reviews

  • 5.0 out of 5
    October 22, 2018

    Well - what can I say about Kassandra that has not already been written. She is a pro - totally intune with my needs and REALLY cares about how best to... serve her customers. She is always "at the ready" to answer all my inquiries - even after I have delivery of my beautiful - Ruby. I have dealt with Lexus of ABQ for over nine years and have never been dissapointed. BUT the real shining star is Kassandra.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your kind remarks about Lexus of Albuquerque and specifically Kassandra. She certainly shines bright to all her customers and c...olleagues alike. Congratulations on Ruby and thank you!


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 62 reviews

    Gary Gabaldon

    Service Advisor

    (4.9) 17 reviews

  • 5.0 out of 5
    October 8, 2018

    Kassandra was ON Target and gave us great counsel about autos in general and Lexus SUVs in particular. She is incredibly knowledgable and understanding... of the various categories and was able to give us wise counsel from the first inquiry we made of her concerning our new acquisition. She is the BEST!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind kudos for Kassandra. She prides herself on staying current with not only Lexus knowledge but competing brands as well so she c...an speak intelligently about comparative differences. Congratulations on your new Lexus and thank you!


    Worked with:
    Kassandra Muldez

    Customer Relations Manager

    (5.0) 62 reviews

    Robert Estrada

    Service Advisor

    (5.0) 13 reviews

    Gary Gabaldon

    Service Advisor

    (4.9) 17 reviews

  • 5.0 out of 5
    October 4, 2018

    We dropped our LX off for a full service and detail, and picked it up looking brand new!!! We???re always so blown away by the customer service Danny... Perez and his crew offer, they treat us like the most important client every time!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience. Our detailers are the hardest working group at the dealership who rarely get the recognition they deserve for ...trying to make every customer's car look its absolute best, so thank you!


    Worked with:
    Daniel Perez

    Service Advisor

    (5.0) 9 reviews

  • 5.0 out of 5
    October 2, 2018

    After having two Infiniti cars, I was wanting a change. I contacted Lexus via the Internet and Wright immediately contacted me. He helped me procure... the exact car I wanted, and has made the process seamless and stress free. I'm so happy with my 2018 ES 350,and I'll definitely be back for my next car.

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    Not Applicable
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Lexus and welcome to the family! Thank you for taking the time to share your experience with Lexus of Albuquerque and spe...cifically Wright Zimmerly. We know you'll love the car and your ownership experience with us. Thank you!


    Worked with:
    Wright Zimmerly

    Internet Sales Manager

    (5.0) 54 reviews

  • 5.0 out of 5
    September 17, 2018

    Isaiah Polansky was extremely helpful and persistent when achieving the best deal possible for my situation. He answered all of my questions in a timely... manner and made me very comfortable when making the important decision of purchasing a new Lexus. I am extremely satisfied with both this sales person and my overall experience at this dealership.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on the purchase of your new Lexus and thank you for sharing your experience with Lexus of Albuquerque. We are so grateful to have Isa...iah on staff as he truly provides his customers with a professional and genuinely caring experience. Thank you!


    Worked with:
    Isaiah Polansky

    Sales Consultant

    NOT RATED

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Lexus of Albuquerque

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