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Reviews

Average Ratings

4.8
157 lifetime reviews. Includes reviews of Lexus of Albuquerque from DealerRater.com
  • Great Customer Service

    Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We ...


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    Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We negotiated a deal with Matt and the owner Tom, wrote a check, and had our new to us car. Everything was very straight forward and the staff was very courteous (we had children with us who were beyond bored). My husband noticed during the test drive that the alignment needed to be tweaked. Tom and Matt promised that they'd do it for free and just bring it back in at our convenience. I brought it in a couple of weeks later and there were no questions asked. Alignment was done and vehicle was washed all free of charge as promised.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Absolutely fantastic
    June 22, 2017

    Kassandra was amazing. She delivered the car herself and not only spent over an hour explains the features of the car to us, but gave me her cell ...

    Lexus of Albuquerque

    Thank you for taking the time to share your experience with Kassandra. We think she's pretty amazing too! Enjoy your new car!


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    Kassandra was amazing. She delivered the car herself and not only spent over an hour explains the features of the car to us, but gave me her cell number so she can continue to answer my questions.

    Does recommend this dealer
    Lexus of Albuquerque

    Thank you for taking the time to share your experience with Kassandra. We think she's pretty amazing too! Enjoy your new car!


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  • Customer service above and beyond!
    June 5, 2017

    I am so impressed how Kassandra understands good customer service. She followed up with me for 2 years and found an excellent car! GOOD JOB!


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    I am so impressed how Kassandra understands good customer service. She followed up with me for 2 years and found an excellent car! GOOD JOB!

    Does recommend this dealer

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  • Customer for life!!
    June 2, 2017

    My sales experience at Lexus and with Wright Zimmerly made trading in my vehicle for a new one smooth and painless and required little effort on m...

    Lexus of Albuquerque

    Thank you for taking the time to share your experience and congratulations on your car! We always love hearing when we've "gained a customer for ...


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    My sales experience at Lexus and with Wright Zimmerly made trading in my vehicle for a new one smooth and painless and required little effort on my end. Not only did they have the exact car I was looking for but my financial goals and requirements we're superseded. They have gained a customer for life!

    Does recommend this dealer
    Lexus of Albuquerque

    Thank you for taking the time to share your experience and congratulations on your car! We always love hearing when we've "gained a customer for life" as it tells us we're meeting or exceeding our customers expectations. Thank you!


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  • Exceptional Buying Experience!!!!!
    May 29, 2017

    This is my second lease with Lexus. I wondered how the experience and what my options would be. Kassandra was professional, knowledgeable and ga...

    Lexus of Albuquerque

    Thank you for sharing your experience with Lexus of Albuquerque and specifically Kassandra. She genuinely cares about her customers and listens t...


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    This is my second lease with Lexus. I wondered how the experience and what my options would be. Kassandra was professional, knowledgeable and gave me several options that would work for me. She did this by taking the time to learn what I wanted and finding that perfect fit. She spent time having me test drive different vehicles and doing research. She goes above and beyond and has a fantastic sense of humor and tremendous work ethic! Extremely happy with my new Lexus, my car buying experience and, without a doubt, Kassandra! My new, go to contact! JC Joe Cruz

    Does recommend this dealer
    Lexus of Albuquerque

    Thank you for sharing your experience with Lexus of Albuquerque and specifically Kassandra. She genuinely cares about her customers and listens to their needs to make sure she delivers exactly what they want. Thank you and enjoy your new Lexus!


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  • Excellent experience for someone who hates car shopping
    May 26, 2017

    In general, I do not like to shop for cars, and have had incredibly poor experiences shopping at other dealerships in town. That was not the case ...

    Lexus of Albuquerque

    Thank you for sharing your experience with Lexus of Albuquerque and specifically Wright Zimmerly. It's so nice to hear when we are able to change...


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    In general, I do not like to shop for cars, and have had incredibly poor experiences shopping at other dealerships in town. That was not the case at Lexus of Albuquerque. Not only were they helpful, attentive, and provided all information I asked for, but Wright was a no-pressure salesman and made me comfortable with the car buying process. He was more than happy to go on a test drive with me, look at all the parts, and just talk about what I am looking for in a vehicle. He did not put pressure on me to stay and buy the car that day - instead, he encouraged taking time to think about the purchase and for him to look into what they could do. I was able to make an informed decision without feeling any sales pressure. In addition, he was kind, friendly, and a great guy. It was honestly the best car buying experience I have ever had, and I can't recommend Lexus of Albuquerque, and especially Wright, enough. I will likely never shop anywhere else.

    Does recommend this dealer
    Lexus of Albuquerque

    Thank you for sharing your experience with Lexus of Albuquerque and specifically Wright Zimmerly. It's so nice to hear when we are able to changes someone's perception of what it should be like to buy a car. Thank you for your business and kind words.


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  • Excellence and Professionalism that can't be Beat
    May 24, 2017

    Raymond was unbelievably helpful throughout the purchase process. I appreciated his straight forward honesty in guiding us through the decision ma...

    Lexus of Albuquerque

    Thank you for sharing your experience with Lexus of Albuquerque and Raymond. He is the consummate professional who truly cares about his customer...


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    Raymond was unbelievably helpful throughout the purchase process. I appreciated his straight forward honesty in guiding us through the decision making process. However - just as importantly - he has been there for any help I needed after the purchase. When my lease is up I'll go back to him knowing the professionalism I can count on.

    Does recommend this dealer
    Lexus of Albuquerque

    Thank you for sharing your experience with Lexus of Albuquerque and Raymond. He is the consummate professional who truly cares about his customers and the experience they receive. Thank you!


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  • Another fine Lexus at a great dealership
    May 23, 2017

    Thirteen years ago, I fell in love with the test drive of my first Lexus. We recently purchased our second Lexus and Frank Martinez was again our...

    Lexus of Albuquerque

    Thank you for sharing your story and for your continued love affair with Lexus. We appreciate your trust in Lexus of Albuquerque for your second ...


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    Thirteen years ago, I fell in love with the test drive of my first Lexus. We recently purchased our second Lexus and Frank Martinez was again our salesperson. Great salesperson and a wonderful dealership once again to work with. The dealership treats you like family and you feel welcome.

    Does recommend this dealer
    Lexus of Albuquerque

    Thank you for sharing your story and for your continued love affair with Lexus. We appreciate your trust in Lexus of Albuquerque for your second Lexus. Frank is an all-star sales associate and a great person. Thank you!


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  • Love my Lexus
    May 18, 2017

    My experience with purchasing my Lexus was the best ever. This is my fifth Lexus - My sales person Kassaandra was wonderful. She was so helpful...

    Lexus of Albuquerque

    Thank you for taking the time to share your experience and congratulations on your fifth Lexus! A referral is the highest form of compliment, so ...


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    My experience with purchasing my Lexus was the best ever. This is my fifth Lexus - My sales person Kassaandra was wonderful. She was so helpful, professional, caring and so honest. I've recommended two other parties to Kassandra. They both have purchased cars from her and they too think she's wonderful. We like our dealership very much.

    Does recommend this dealer
    Lexus of Albuquerque

    Thank you for taking the time to share your experience and congratulations on your fifth Lexus! A referral is the highest form of compliment, so thank you for having the confidence to trust us with your friends.


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  • Incredible Experience at Lexus of Albuquerque!
    May 13, 2017

    I was involved in a car accident and my previous car was totalled! My company owner referred me to Wright Zimmerly at Lexus of ABQ! I only had 7 d...

    Lexus of Albuquerque

    Thank you for sharing your story and your car buying experience with Lexus of Albuquerque and Wright Zimmerly. We are so glad you love your new L...


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    I was involved in a car accident and my previous car was totalled! My company owner referred me to Wright Zimmerly at Lexus of ABQ! I only had 7 days left on my rental-so called Wright to see if he could identify a car for me! I gave him my must haves and my (limited) budget and he went to work. Within 24 hours he found me the exact car I wanted and arranged the financing with Zach! I met both Wright and Zach at the dealership and was through the process very quickly! The owner even came out to meet me and make sure I was happy! Wright spent time with me in my new Lexus to make sure I understood all the mechanics! By the time I left-I truly felt like part of the Lexus family. There was never a moment where I felt like Wright was trying to do anything but make sure I got the best car possible at the best price! Sincerely-I highly recommend Wright and Lexus of Albuquerque-by far the best car buying experience I have ever had! I absolutely love my new Lexus and will not ever go anywhere else in Albuquerque to buy a car - that's a promise! Thank you Wright - for making this an incredible car-buying experience!

    Does recommend this dealer
    Lexus of Albuquerque

    Thank you for sharing your story and your car buying experience with Lexus of Albuquerque and Wright Zimmerly. We are so glad you love your new Lexus and that your experience was so positive. That's to be expected with Wright. He's passionate about what he does and that shines through with all his customers. Thank you!


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