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Reviews

Average Ratings

4.3
Average based on 11 reviews
  • Outstanding service from Kassandra Muldez

    Correction, I forgot to give a rating by Janie Nerium International Brand Partner from Questa, NM | March 14, 2015 I am a Nerium International Bra...


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    Correction, I forgot to give a rating by Janie Nerium International Brand Partner from Questa, NM | March 14, 2015 I am a Nerium International Brand Partner benefiting from my company's Lexus award program! I'm driving my brand new 2015 CT200 Hybrid! There are lots of details and requirements about the award program that matter when negotiating the lease for my car. Kassandra has thoroughly researched all of this, helping me focus my energies on selecting my dream vehicle. I am extremely pleased with the service she has given me, with the ease of negotiating the lease with the dealership, with the fact that she delivered the car to me when I live 3 hours away from Albuquerque, and with my past experiences with the service department, especially Gary. I couldn't be more pleased!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • An Outstanding Experience Leasing a New Lexus

    I recently decided I would like to lease a Lexus but was not sure of the model or the amenities I wanted. I was fortunate to work with Rick Troxe...


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    I recently decided I would like to lease a Lexus but was not sure of the model or the amenities I wanted. I was fortunate to work with Rick Troxell. He asked me pertinent questions regarding my needs and wants in a vehicle. In the selection process, we talked to everyone in the dealership, including the owner, all of whom showed tremendous patience and understanding. There was no pressure at any time. Rick was able to find the exact car I wanted with the appropriate colors and features. We talked to Rick numerous times, including a lengthy conversation with him on his day off. When we picked up the car, Dalet Baca spent time going over the numerous features of the car, including all the technology. The car was impeccable. The entire experience at Lexus of Albuquerque was extremely positive and I would highly consider leasing or purchasing another Lexus from them.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great service

    Great service, great people, clean facilities, prompt.


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    Great service, great people, clean facilities, prompt.

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Customer Service

    I traded in my 10 year old car for a New Lexus. Everyone was very gracious and made the whole process easy. This car has allot of features that th...


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    I traded in my 10 year old car for a New Lexus. Everyone was very gracious and made the whole process easy. This car has allot of features that they spent time go through everything and followed up with me later to see if I still had questions.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Thank you Raymond

    Raymond was very helpful with the pruchase of a pre-owned vehicle for our daughter. Thank you


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    Raymond was very helpful with the pruchase of a pre-owned vehicle for our daughter. Thank you

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • NERIUM BRAND PARTNER

    I AM WRITTING THIS REGARDING THE SERVICE I HAVE HAD AT LEXUS OF ABQ. KASSANDRA WAS AMAZING!!! I AM A BRAND PARTNER WITH NERIUM AND KASSANDRA MADE ...


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    I AM WRITTING THIS REGARDING THE SERVICE I HAVE HAD AT LEXUS OF ABQ. KASSANDRA WAS AMAZING!!! I AM A BRAND PARTNER WITH NERIUM AND KASSANDRA MADE BUYING A LEXUS A DREAM. KASSANDRA WAS ON EXECELLENT IN PROVIDING US WITH ALL THE INFORMATION WE NEEDED TO CHOOSING OUR BEAUTIFUL CAR. I FEEL SHE HAS GONE ABOVE AND BEYOND HER JOB IN MAKING SURE ALL OF US AT NERIUM ARE VERY HAPPY. I HAVE NEVER EXPERIENCED CAR BUYING LIKE THIS BEFORE. MY HUSBAND HAD "PINCH ME" MOMENTS WITH KASSANDRA!!!! THANK YOU FOR ALL YOU HAVE DONE AND CONTINUE TO DO FOR ME AND MY NERIUM TEAM.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Not happy with knowlegde from salesman

    I have a older ES 350 that had the oil changed and needed to have computer reset. I don't live close to the dealership ( 150 miles ) and was drivi...


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    I have a older ES 350 that had the oil changed and needed to have computer reset. I don't live close to the dealership ( 150 miles ) and was driving thru. Decided to pull in so they could fix it but the salesman that I talked to didn't know what to do and told me I'd have to come back cuz no one was in service dept. I think all that work there should have the knowledge to fix it .

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Reselling vehicle purchased there

    I was attempting to resell a vehicle to them purchased by my deceased mother last year, and they made it much more complicated than necessary in m...


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    I was attempting to resell a vehicle to them purchased by my deceased mother last year, and they made it much more complicated than necessary in my opinion. We never were able to get the transaction completed. I would avoid doing further business with them.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Great Service

    Daniel in service has always been wonderful! I actually looked forward to taking my car in for repairs or routine service. I recently traded for a...


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    Daniel in service has always been wonderful! I actually looked forward to taking my car in for repairs or routine service. I recently traded for a Subaru and if their service is half as good, I will be completely satisfied!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Decent Experience

    InterNet and visit combined made for a decent experience but the car. Perreson were nice and interested in filling our needs.

    Dealer Response

    Thank you for your review! We certainly appreciate you taking the time to talk about your experience. We're always here to help with any future ...


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    InterNet and visit combined made for a decent experience but the car. Perreson were nice and interested in filling our needs.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your review! We certainly appreciate you taking the time to talk about your experience. We're always here to help with any future needs. For now, enjoy your new car and don't forget about our complimentary hand car washes any time!


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