Reviews
Sales group a little disorganized.
Sales group a little disorganized. Keep us waiting several times. Tech rep Eve was excellent although a little over whelming.
Sales group a little disorganized.
Sales group a little disorganized. Keep us waiting several times. Tech rep Eve was excellent although a little over whelming.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Both Eve and Taylor were very professional and took care
Both Eve and Taylor were very professional and took care of our every question/concern. Whole process was pleasant and stress free. Thanks for all your help.
Both Eve and Taylor were very professional and took care
Both Eve and Taylor were very professional and took care of our every question/concern. Whole process was pleasant and stress free. Thanks for all your help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Eve and Taylor provided such a professional and stress-free experience, Mike. Thank you for choosing Lexus of Colorado Springs and for sharing your feedback!
Wonderful experience when I take my Lexus in for service.
Wonderful experience when I take my Lexus in for service. Great customer service. Also, the waiting area is very nice.
Wonderful experience when I take my Lexus in for service.
Wonderful experience when I take my Lexus in for service. Great customer service. Also, the waiting area is very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that you've had such a positive experience with our service team. Thank you for choosing Lexus of Colorado Springs and for sharing your feedback. Safe travels!
Eve was fantastic, she knew a lot about all the cars
Eve was fantastic, she knew a lot about all the cars available, and questions she couldn’t answer, she did the research quickly and got back to me promptly with the info. She was also quick to get cars ready for test drives. Overall she made the whole buying experience very painless.
Eve was fantastic, she knew a lot about all the cars
Eve was fantastic, she knew a lot about all the cars available, and questions she couldn’t answer, she did the research quickly and got back to me promptly with the info. She was also quick to get cars ready for test drives. Overall she made the whole buying experience very painless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pat, we are very pleased to hear that Eve provided you with such a knowledgeable, prompt, and smooth car buying experience. It's wonderful to know she made the process easy and enjoyable for you. Thank you for choosing Lexus of Colorado Springs!
Hello and thank you for the great review. We are glad Eve enhanced your buying experience.
We weren't granted the price we were quoted.
We weren't granted the price we were quoted. We visited Nov 21 and they didn't have the vehicle that we wanted but said it was expected in the next week or so. It arrived Dec 3 and they said the deal they offfered was only for November.. Wasn't told that at the time.
We weren't granted the price we were quoted.
We weren't granted the price we were quoted. We visited Nov 21 and they didn't have the vehicle that we wanted but said it was expected in the next week or so. It arrived Dec 3 and they said the deal they offfered was only for November.. Wasn't told that at the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you.
Very Pleasant experience at the Lexus of Colorado
Very Pleasant experience at the Lexus of Colorado Springs. No Pressure or no rush. T
Very Pleasant experience at the Lexus of Colorado
Very Pleasant experience at the Lexus of Colorado Springs. No Pressure or no rush. T
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Lexus of Colorado Springs, Smontanoj!
Thanks for the five stars!
Eve, Derek and Donte are so awesome.
Eve, Derek and Donte are so awesome. Professional and knowledgeable as well as personal equal a great experience! They were so helpful and helped us get the car that we wanted with exceptional service!
Eve, Derek and Donte are so awesome.
Eve, Derek and Donte are so awesome. Professional and knowledgeable as well as personal equal a great experience! They were so helpful and helped us get the car that we wanted with exceptional service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn't be happier to hear that you had such a positive experience with Eve, Derek, and Donte! Thank you for choosing Lexus of Colorado Springs and for sharing your feedback. Enjoy your new car, Michelle.
Michelle, we're glad you had such a wonderful experience with Eve, Derek, Donte and the team at Lexus of Colorado Springs! Have a wonderful day.
Consistently accurate in estimating, delivering on time,
Consistently accurate in estimating, delivering on time, excellent workmanship, customer care, courtesy, primo facility and parts service.
Consistently accurate in estimating, delivering on time,
Consistently accurate in estimating, delivering on time, excellent workmanship, customer care, courtesy, primo facility and parts service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback made our day! Thank you for choosing Lexus of Colorado Springs and highlighting our punctuality, quality, and customer care. We hope to see you again down the road!
Thank you. Your wonderful feedback and rating mean a lot to us.
I didn’t have an appointment but stopped by with some
I didn’t have an appointment but stopped by with some concerns. Everything checked out okay. A software update was also performed while I was there. Even though they were extremely busy that day, the service advisor (Roberto) was cordial and helpful.
I didn’t have an appointment but stopped by with some
I didn’t have an appointment but stopped by with some concerns. Everything checked out okay. A software update was also performed while I was there. Even though they were extremely busy that day, the service advisor (Roberto) was cordial and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jpilonetti, thank you; we appreciate your feedback!
As a customers we know what we wanted and know our
As a customers we know what we wanted and know our situations. Reagan and IT tech Eve helped the process smoothly. Received second key less than a week later in the mail. Wonderful experienced
As a customers we know what we wanted and know our
As a customers we know what we wanted and know our situations. Reagan and IT tech Eve helped the process smoothly. Received second key less than a week later in the mail. Wonderful experienced
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Susan, thank you for sharing your experience with Reagan and Eve! We're so pleased you felt supported throughout the process. See you next time! - Lexus of Colorado Springs