Reviews
Outrageously expensive poor customer service.
Outrageously expensive poor customer service. I have had three Lexus this was my worst experience! Charged double what was told would probably cost, called to discuss work completed, no answer, told to leave message mailbox full, finally reached someone who said my agent would call me next morning Never called.
Outrageously expensive poor customer service.
Outrageously expensive poor customer service. I have had three Lexus this was my worst experience! Charged double what was told would probably cost, called to discuss work completed, no answer, told to leave message mailbox full, finally reached someone who said my agent would call me next morning Never called.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Outrageously Expensive poor customer service.
Outrageously Expensive poor customer service. Cost double what I was told would probably cost. Called to speak with service rep, no one answered phone, operator said to leave a message mailbox full, finally was told they would call me next morning, Never called.
Outrageously Expensive poor customer service.
Outrageously Expensive poor customer service. Cost double what I was told would probably cost. Called to speak with service rep, no one answered phone, operator said to leave a message mailbox full, finally was told they would call me next morning, Never called.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Melinda Joyal, it is disappointing for us to hear that your experience was anything less than great. Can we give you a call to discuss how we can improve in the future?
Wonderful sales personnel.
Wonderful sales personnel. Stayed 2 hours past closing to finish the sale! I’ll definitely be back and asked John Brown for some business cards to share with friends.
Wonderful sales personnel.
Wonderful sales personnel. Stayed 2 hours past closing to finish the sale! I’ll definitely be back and asked John Brown for some business cards to share with friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rod, we're delighted to hear that our team at Lexus of Colorado Springs went above and beyond for you! Thank you for sharing your experience, and we look forward to welcoming you back in the future.
Great new facility!
Great new facility! Efficient and helpful staff. Good service experience. Car was completed on time with full details of work performed.
Great new facility!
Great new facility! Efficient and helpful staff. Good service experience. Car was completed on time with full details of work performed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you had a positive service experience at Lexus of Colorado Springs! Thank you for the kind words about our new facility and efficient staff. We look forward to serving you again in the future!
As always, I was very pleased with the service I
As always, I was very pleased with the service I received, and the wait wasn't as long as expected. I've been doing business with them for many years, and they've always done an amazing job.
As always, I was very pleased with the service I
As always, I was very pleased with the service I received, and the wait wasn't as long as expected. I've been doing business with them for many years, and they've always done an amazing job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Lexus of Colorado Springs! We're delighted to hear that our service met your expectations once again. Looking forward to serving you for many more years!
Patrick and Bailey did an awesome job getting me the car
Patrick and Bailey did an awesome job getting me the car I wanted and getting it set up!
Patrick and Bailey did an awesome job getting me the car
Patrick and Bailey did an awesome job getting me the car I wanted and getting it set up!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kevin, we are pleased to hear that Patrick and Bailey provided top-notch assistance throughout the sales process here at Lexus of Colorado Springs. We'll be sure to pass along your kind words and we hope you enjoy your new ride!
Billy was great to work with and took care of me!
Billy was great to work with and took care of me! I’m always impressed with how Lexus treats their customers!! I appreciate how they go the extra mile by giving my car a quick wash/vacuum, showing me pics of my car, explaining things, etc. Congrats on your new facility - very nice!
Billy was great to work with and took care of me!
Billy was great to work with and took care of me! I’m always impressed with how Lexus treats their customers!! I appreciate how they go the extra mile by giving my car a quick wash/vacuum, showing me pics of my car, explaining things, etc. Congrats on your new facility - very nice!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ann, we're delighted to hear that Billy and the team at Lexus of Colorado Springs provided such excellent service. Thank you for your kind words about our new facility!
Employees are very courteous and the service department
Employees are very courteous and the service department did a great job servicing our vehicle. They got our vehicle in right away and changed the oil , rotated the tires, and washed it as well. Great job
Employees are very courteous and the service department
Employees are very courteous and the service department did a great job servicing our vehicle. They got our vehicle in right away and changed the oil , rotated the tires, and washed it as well. Great job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, we're delighted to hear that our service team at Lexus of Colorado Springs took great care of your vehicle. Thanks for the positive feedback!
Very helpful with scheduling service and following up.
Very helpful with scheduling service and following up. Highly recommend. Always friendly and answers all questions.
Very helpful with scheduling service and following up.
Very helpful with scheduling service and following up. Highly recommend. Always friendly and answers all questions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the recommendation! We're glad to hear our team at Lexus of Colorado Springs provided friendly and helpful service. See you next time!
Friendly and efficient .
Friendly and efficient . Salespeople informed and communicated well. Transparency with negotiation. Considerate of the customer
Friendly and efficient .
Friendly and efficient . Salespeople informed and communicated well. Transparency with negotiation. Considerate of the customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Marilyn, we appreciate your kind words about our sales team. Providing our guests with 5-star experiences is always our top priority, so if there's anything else we can do to assist you, please be sure to reach out. Thank you, Kimberley Zacharias - General Sales Manager - 719.667.2221