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Reviews

Average Ratings

5.0
148 lifetime reviews.
  • RX350 Purchase

    Recently purchased an L Certified RX350 from Germain Lexus of Easton, entire staff was helpful, especially Abu, our salesman. This was without a d...

    Dealer Response

    Hello Mr. Henson, Thank you for taking time out of your day to write this review! We are elated to hear that you had wonderful experience at our ...


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    Recently purchased an L Certified RX350 from Germain Lexus of Easton, entire staff was helpful, especially Abu, our salesman. This was without a doubt the most pressure free auto purchase I've had. I would recommend them to anyone considering an upcoming auto purchase. J. Henson

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Mr. Henson, Thank you for taking time out of your day to write this review! We are elated to hear that you had wonderful experience at our dealership. Abu is a great salesperson and we are glad that he was able to help you with purchasing your RX350. If you ever need anything, you know that we will always be here for you. We also, hope we are able to help you again with any of your future vehicle purchase! Thank you again for choosing our dealership. Sincerely, Germain Lexus of Easton


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  • Purchased BMW 3 Series

    I purchased a BMW 3 series a few weeks ago. This was an important purchase for me and I'm so glad that the entire process was a great experience f...


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    I purchased a BMW 3 series a few weeks ago. This was an important purchase for me and I'm so glad that the entire process was a great experience from start to finish. My salesman, Abu, is the man! Everyone was super nice, and they showed me that they cared more about helping me find the perfect car that I wanted and fit my preferences, rather than just trying to sell me one. I would definitely recommend them to anyone looking for a car in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very Good Experience

    I found Germain Lexus of Easton a very different experience from other dealerships at which I stopped. The sales staff was welcoming, friendly, a...

    Dealer Response

    Hello, Thank you for taking the time out of your day to write this review! We are so happy to hear that you had a great experience during your vi...


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    I found Germain Lexus of Easton a very different experience from other dealerships at which I stopped. The sales staff was welcoming, friendly, and professional, answering questions and showing me cars without being pushy or non-responsive. Preston was helpful throughout, directing me to exactly the sort of car I was looking for but hadn't identified as much. After the deal was easily transacted, he went out of his way to pick up the car for one adjustment. We will return (although hopefully not for some time to purchase again).

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Thank you for taking the time out of your day to write this review! We are so happy to hear that you had a great experience during your visit and went home with the vehicle for you! Preston is a great salesperson and always strives to make every guest feel like they would in his own home. If you ever need anything we are always here for you and we are looking forward to working with you in the future. Congratulations on the purchase of your vehicle and thank you again for your review! Sincerely, Germain Lexus of Easton


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  • preston and kevin was fantastic

    60 k service was done efficiently and timely Preston and Kevin made it easy and stress free, hat"s off to the team at Germain lexus Of Easton!!!! ...

    Dealer Response

    Hello Debra, Thank you for taking the time out of your day to write this review! We are happy to hear that your 60K service was stress free. Our ...


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    60 k service was done efficiently and timely Preston and Kevin made it easy and stress free, hat"s off to the team at Germain lexus Of Easton!!!! I highly recommend this dealership for all your automotive needs :-) !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Debra, Thank you for taking the time out of your day to write this review! We are happy to hear that your 60K service was stress free. Our team here at Germain Lexus is one of a kind, and we all strive to make our guests feel like one in our own home. We appreciate your business, if you ever need anything, we are here for you. See you during your next service! SIncerely, Germain Lexus of Easton


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  • RX350

    Terri is one of the nicest, most professional, and helpful sales person I have dealt with. I will send all my friends to her.

    Dealer Response

    Hello Homer, Thank you for taking the time out of your day to write this review! Terri is a great salesperson and we are happy to hear that she t...


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    Terri is one of the nicest, most professional, and helpful sales person I have dealt with. I will send all my friends to her.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Homer, Thank you for taking the time out of your day to write this review! Terri is a great salesperson and we are happy to hear that she took care of you during your visit. If you or your friends ever need anything, please let us know and we will be here to help. Congratulations on your vehicle purchase and thank you again! Sincerely, Germain Lexus of Easton


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  • Preston Hutchins

    This was my fourth (4th) Lexus purchase and I consider myself a savvy car buyer by doing my homework and research. I had three LS 460 on my radar,...

    Dealer Response

    Hello Charlene, Thank you for taking the time out of your day to write this review. At Germain Lexus of Easton, we strive make our guests' comfor...


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    This was my fourth (4th) Lexus purchase and I consider myself a savvy car buyer by doing my homework and research. I had three LS 460 on my radar, one in Texas, North Carolina and Ohio I reside in Florida. I knew what I wanted and made my comparison of each vehicle and read the reviews on each dealership. This was a three (3) year process waiting for the ideal car, getting the color I wanted was the key. Germain Lexus of Easton was the front runner and Preston Hutchins made it known he wanted my business. Now, he has to endure my scrutiny as a female, online out of state customer, buying a car online sight unseen, as I decided I would trust the dealership and the sales person base on their responses to my needs and request to earn my trust. And believe me it was not easy as it came down to the wire and other buyers were showing interest in the car I wanted. I was disappointed that I might lose the purchase, but as it turned out the potential buyer’s wife wanted another selection of vehicle. Then Germain Lexus of Easton and Preston Hutchins went into overdrive with phones calls and emails making sure I did everything to ensure the LS 460 would be my next car. To some extent you lose control when other potential buyers walk into the dealership and you are a long distance buyer, but overall this was a positive experience for me and I gained a new insight on humanity. In the end a car dealership is a business and they want to make a sale, but you can do it with integrity no one or no business is perfect, but Germain Lexus of Easton and Preston Hutchins strive toward that goal and made it clear they are there for me even after the sale. The primary goal of the dealership is to make the sale, and the customer knows this and as consumers we did not anticipate enjoying the purchasing process and even dread it but the path to that end result is just as important. If you feel you've been provided with a first-class service it’s worth it when your new vehicle is parked in your garage. Buying a car sight unseen from a dealership out of town is a rigorous process, but when you interact with a dealership that has excellent reviews and high standards it helps. In the end as one quote says: “People will forget what you said…People will forget what you did…But people will never forget how you made them feel! I felt •Preston Hutchins was a professional, courteous, polite salesperson and very knowledgably •Preston Hutchins and Germain Lexus of Easton went above & beyond •Very little pressure (only when another buyer was considering the car) which is understandable •Preston Hutchins was trustworthy •Preston Hutchins listened to me and was attentive to my needs •Preston Hutchins provided quick and clear communication (email or phone calls) •Preston Hutchins played no games, he made it clear my priority was number 1 •The final sale process was quick and painless — Preston Hutchins and Germain Lexus of Easton made the process easy •Final price was exactly as negotiated (no last-minute surprises)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Charlene, Thank you for taking the time out of your day to write this review. At Germain Lexus of Easton, we strive make our guests' comfortable during their vehicle purchases. We appreciate your business and we are happy to hear Preston took care of you during yours. If you ever need anything, please let us know! Hope to see you soon! Sincerely, Germain Lexus of Easton


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  • Sales & Support Preston Hutchins

    When you are in the process of buying one of the most important attributes of the sales person is ensuring trust. I can honestly say I always go i...

    Dealer Response

    Hello Kareen, Congratulations on the purchase of your vehicle! We appreciate you taking the time out of your day to write this review. We are ver...


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    When you are in the process of buying one of the most important attributes of the sales person is ensuring trust. I can honestly say I always go into the buying process with a wall up because I feel as though sellers are officially after one goal and that is to sell. Working with Preston, I can say with assurance he is not this way. I felt he truly valued my buying needs. He understood my buying process and made sure I was comfortable along the way. He is truly a professional and I look forward to recommending others to work with him in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Kareen, Congratulations on the purchase of your vehicle! We appreciate you taking the time out of your day to write this review. We are very happy to hear that Preston took care of you during your visit and that he made you feel comfortable along the way, he truly is a wonderful sales person. If you ever need anything, always know we are here for you. Congratulations, again and thank you! Sincerely, Germain Lexus of Easton


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  • BMW 550i

    Had a appointment to meet with Preston Hutchins to see a the vehicle BMW 550i 2011. He was very knowledgable and took pride in his job. He had exc...

    Dealer Response

    Hello Faith, Thank you for taking the time out of your day to write this review. Our goal here at Germain Lexus of Easton is to make you feel lik...


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    Had a appointment to meet with Preston Hutchins to see a the vehicle BMW 550i 2011. He was very knowledgable and took pride in his job. He had excellent customer service and good energy. Which we liked very much.... He is a good fit for your company and hope he is around for our next car purchase. We will be back !!! Also would like to thank the gentleman in finance who help us get such a good interest rate on our car we really appreciate that... This dealership was top notch.... Keep up the good work...!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Faith, Thank you for taking the time out of your day to write this review. Our goal here at Germain Lexus of Easton is to make you feel like a guest in our own home. We are happy to hear Preston took care of you during your visit and we would like to congratulate you on purchasing your BMW 550i. If you ever need anything, please know, that we are always here for you. Congratulations and thank you again. Sincerely, Germain Lexus of Easton


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  • Pre-owned Car Purchase and trade-in

    Purchased a 2015 Honda CR-V from Pre-owned Sales Consultant Preston Hutchins. Preston was knowledgeable, friendly, organized and made me a priori...

    Dealer Response

    Dear Cathy, Thank you so much for taking the time out of your day to write this review. We are happy to hear that you had a great experience at G...


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    Purchased a 2015 Honda CR-V from Pre-owned Sales Consultant Preston Hutchins. Preston was knowledgeable, friendly, organized and made me a priority while I was in the dealership. He followed up the morning following the purchase to see if I needed anything or had any questions. I felt like Germain Lexus of Easton valued my time. In my car shopping experience that has been a rare trait. At my request, they started the process of appraising my Lexus trade-in while I was test driving the Honda under consideration. I saw the Honda online, came in for a test drive, and between Preston and his manager, Ted Santagata, I quickly had some numbers in hand to consider. I was shopping on a restricted budget and did not feel any pressure. I was strongly committed to not financing my purchase and I have found in the past that some other dealerships are difficult to work with when they are not going to make money on financing. Preston gave a small sales-pitch for financing but didn't push and Ted Santagata did not in any way try to change my mind on this, which I found refreshing. I considered the arrangement for a few hours and called back to schedule a time to come buy the Honda. It took about an hour to process the paperwork and pick up the car when I came back later that afternoon. My trade was a Lexus RX350 and, while nobody ever likes hearing what a trade is worth, the value given was mid-range with what the valuation sites were showing ($500 more than a Honda dealership said day before) and the condition deductions were reasonable. I feel like I paid a fair price for the pre-owned Honda I bought. Also, as a person who had been driving a Lexus the past few years and has previously owned BMW, Lincoln, Audi and Mercedes vehicles, I consider the Lexus brand to be a great car and would highly recommend both the Germain Lexus Easton dealership and the Lexus brand.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Cathy, Thank you so much for taking the time out of your day to write this review. We are happy to hear that you had a great experience at Germain Lexus of Easton. Ted and Preston are some of our best employees and we are excited that they helped find the right vehicle for you. Thank you again for your business and we hope to continue to meet your vehicle needs in the future. Please know, if you ever need anything, we are always here for you. Sincerely, Germain Lexus of Easton


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  • Outstanding Car Buying Experience

    Having purchased a pre-owned car from Germain Lexus earlier this year we new our experience would be outstanding. Due to an unfortunate circumstan...

    Dealer Response

    Richard & Tammy, Congratulations on the purchase of your vehicle! We are elated to hear that you had a wonderful experience during your buying pr...


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    Having purchased a pre-owned car from Germain Lexus earlier this year we new our experience would be outstanding. Due to an unfortunate circumstance we found ourselves in need of another vehicle right away. From a brief online search and a conversation with our Sales Consultant 'Preston Hutchins, we knew that our purchase would be at Germain Lexus of Easton. From the reception at the dealership; to the excellent treatment from our Sales Consultant; and all other staff involved in the process; we felt comfortable and informed enough to make our decision with the purchase. We appreciated the professionalism, and honesty we received form our consultant; Thank you! We will return to Germain Lexus when we are shopping for our next vehicle, and we will encourage our friends and family to visit Germain Lexus when they are shopping for their next vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Richard & Tammy, Congratulations on the purchase of your vehicle! We are elated to hear that you had a wonderful experience during your buying process and that Preston was able to meet all of your needs with your new vehicle. You are very welcome, and we cannot wait to work with you (or anyone that you send to us) for future car buying experiences. Thank you so much for taking the time out of your day to write this wonderful review. Please let us know if you need anything. Sincerely, Germain Lexus of Easton


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