Reviews

Average Ratings

5.0
152 lifetime reviews.
  • RX350 Purchase

    Recently purchased an L Certified RX350 from Germain Lexus of Easton, entire staff was helpful, especially Abu, our salesman. This was without a d...

    Dealer Response

    Hello Mr. Henson, Thank you for taking time out of your day to write this review! We are elated to hear that you had wonderful experience at our ...


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    Recently purchased an L Certified RX350 from Germain Lexus of Easton, entire staff was helpful, especially Abu, our salesman. This was without a doubt the most pressure free auto purchase I've had. I would recommend them to anyone considering an upcoming auto purchase. J. Henson

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Mr. Henson, Thank you for taking time out of your day to write this review! We are elated to hear that you had wonderful experience at our dealership. Abu is a great salesperson and we are glad that he was able to help you with purchasing your RX350. If you ever need anything, you know that we will always be here for you. We also, hope we are able to help you again with any of your future vehicle purchase! Thank you again for choosing our dealership. Sincerely, Germain Lexus of Easton


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  • Was shopping on-line for a car.

    I inquired about a car I had found on cars.com and the team got back to me right away. The car I wanted sold the day I asked about it, but I appr...


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    I inquired about a car I had found on cars.com and the team got back to me right away. The car I wanted sold the day I asked about it, but I appreciated their prompt response.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Wonderful Staff

    Wow!!!! The sales rep, Janet, was OUTSTANDING!!!!! Her level of expertise and commitment to customer satisfaction was astounding, to say the least...


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    Wow!!!! The sales rep, Janet, was OUTSTANDING!!!!! Her level of expertise and commitment to customer satisfaction was astounding, to say the least. I can most certainly see myself as a lifelong customer because of her alone. Thank you Janet. The overall experience spoke to easy, caring, knowledgeable, rewarding, promising, quality.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Preston Hutchins great salesman!

    Recently bought a car from Preston Hutchins and he went above and beyond every step of the way. Knowledgeable, professional, and a pleasure to buy...


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    Recently bought a car from Preston Hutchins and he went above and beyond every step of the way. Knowledgeable, professional, and a pleasure to buy from.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service appointment

    I had my 60,000 mile LS460 scheduled and just prior to that Aaron, my representative, gave me a heads up that this service would probably be more ...

    Dealer Response

    Hello Jerry, Thank you for taking the time out of your day to write this review! Aaron Doty is a great service advisor and we are happy to hear t...


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    I had my 60,000 mile LS460 scheduled and just prior to that Aaron, my representative, gave me a heads up that this service would probably be more expensive than in the past and explained what would be addressed at that appointment. I was very happy to know this so I was prepared. Aaron has always explained everything to me about my vehicle which I think is somewhat remarkable since it is a 2007. He is always available and always returns my calls if I have an issue. He is a definite asset to this dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Jerry, Thank you for taking the time out of your day to write this review! Aaron Doty is a great service advisor and we are happy to hear that he took care of you during your visit and also prepared you for the expenses that would occur. At Germain Lexus, we strive to make everyone feel like a guest in our home and Aaron definitely lives up to that expectation. If you ever need anything, we are always here for you. Again, we would like to thank you and we will be looking forward to seeing you during your next visit. Sincerely, Germain Lexus of Easton


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  • Purchased BMW 3 Series

    I purchased a BMW 3 series a few weeks ago. This was an important purchase for me and I'm so glad that the entire process was a great experience f...

    Dealer Response

    Hello, Thank you and congratulations on the purchase of your vehicle! We appreciate your business and are happy to hear that you had a great expe...


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    I purchased a BMW 3 series a few weeks ago. This was an important purchase for me and I'm so glad that the entire process was a great experience from start to finish. My salesman, Abu, is the man! Everyone was super nice, and they showed me that they cared more about helping me find the perfect car that I wanted and fit my preferences, rather than just trying to sell me one. I would definitely recommend them to anyone looking for a car in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Thank you and congratulations on the purchase of your vehicle! We appreciate your business and are happy to hear that you had a great experience at Germain Lexus of Easton. Abu is a great salesperson, he always goes out of his way to make a guest feel like one in his own home. Thank you again for your visit at Germain Lexus of Easton and please know if you ever need anything, we are always here for you. Sincerely, Germain Lexus of Easton


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  • Very Good Experience

    I found Germain Lexus of Easton a very different experience from other dealerships at which I stopped. The sales staff was welcoming, friendly, a...

    Dealer Response

    Hello, Thank you for taking the time out of your day to write this review! We are so happy to hear that you had a great experience during your vi...


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    I found Germain Lexus of Easton a very different experience from other dealerships at which I stopped. The sales staff was welcoming, friendly, and professional, answering questions and showing me cars without being pushy or non-responsive. Preston was helpful throughout, directing me to exactly the sort of car I was looking for but hadn't identified as much. After the deal was easily transacted, he went out of his way to pick up the car for one adjustment. We will return (although hopefully not for some time to purchase again).

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Thank you for taking the time out of your day to write this review! We are so happy to hear that you had a great experience during your visit and went home with the vehicle for you! Preston is a great salesperson and always strives to make every guest feel like they would in his own home. If you ever need anything we are always here for you and we are looking forward to working with you in the future. Congratulations on the purchase of your vehicle and thank you again for your review! Sincerely, Germain Lexus of Easton


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  • preston and kevin was fantastic

    60 k service was done efficiently and timely Preston and Kevin made it easy and stress free, hat"s off to the team at Germain lexus Of Easton!!!! ...

    Dealer Response

    Hello Debra, Thank you for taking the time out of your day to write this review! We are happy to hear that your 60K service was stress free. Our ...


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    60 k service was done efficiently and timely Preston and Kevin made it easy and stress free, hat"s off to the team at Germain lexus Of Easton!!!! I highly recommend this dealership for all your automotive needs :-) !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Debra, Thank you for taking the time out of your day to write this review! We are happy to hear that your 60K service was stress free. Our team here at Germain Lexus is one of a kind, and we all strive to make our guests feel like one in our own home. We appreciate your business, if you ever need anything, we are here for you. See you during your next service! SIncerely, Germain Lexus of Easton


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  • RX350

    Terri is one of the nicest, most professional, and helpful sales person I have dealt with. I will send all my friends to her.

    Dealer Response

    Hello Homer, Thank you for taking the time out of your day to write this review! Terri is a great salesperson and we are happy to hear that she t...


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    Terri is one of the nicest, most professional, and helpful sales person I have dealt with. I will send all my friends to her.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Homer, Thank you for taking the time out of your day to write this review! Terri is a great salesperson and we are happy to hear that she took care of you during your visit. If you or your friends ever need anything, please let us know and we will be here to help. Congratulations on your vehicle purchase and thank you again! Sincerely, Germain Lexus of Easton


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  • Preston Hutchins

    This was my fourth (4th) Lexus purchase and I consider myself a savvy car buyer by doing my homework and research. I had three LS 460 on my radar,...

    Dealer Response

    Hello Charlene, Thank you for taking the time out of your day to write this review. At Germain Lexus of Easton, we strive make our guests' comfor...


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    This was my fourth (4th) Lexus purchase and I consider myself a savvy car buyer by doing my homework and research. I had three LS 460 on my radar, one in Texas, North Carolina and Ohio I reside in Florida. I knew what I wanted and made my comparison of each vehicle and read the reviews on each dealership. This was a three (3) year process waiting for the ideal car, getting the color I wanted was the key. Germain Lexus of Easton was the front runner and Preston Hutchins made it known he wanted my business. Now, he has to endure my scrutiny as a female, online out of state customer, buying a car online sight unseen, as I decided I would trust the dealership and the sales person base on their responses to my needs and request to earn my trust. And believe me it was not easy as it came down to the wire and other buyers were showing interest in the car I wanted. I was disappointed that I might lose the purchase, but as it turned out the potential buyer’s wife wanted another selection of vehicle. Then Germain Lexus of Easton and Preston Hutchins went into overdrive with phones calls and emails making sure I did everything to ensure the LS 460 would be my next car. To some extent you lose control when other potential buyers walk into the dealership and you are a long distance buyer, but overall this was a positive experience for me and I gained a new insight on humanity. In the end a car dealership is a business and they want to make a sale, but you can do it with integrity no one or no business is perfect, but Germain Lexus of Easton and Preston Hutchins strive toward that goal and made it clear they are there for me even after the sale. The primary goal of the dealership is to make the sale, and the customer knows this and as consumers we did not anticipate enjoying the purchasing process and even dread it but the path to that end result is just as important. If you feel you've been provided with a first-class service it’s worth it when your new vehicle is parked in your garage. Buying a car sight unseen from a dealership out of town is a rigorous process, but when you interact with a dealership that has excellent reviews and high standards it helps. In the end as one quote says: “People will forget what you said…People will forget what you did…But people will never forget how you made them feel! I felt •Preston Hutchins was a professional, courteous, polite salesperson and very knowledgably •Preston Hutchins and Germain Lexus of Easton went above & beyond •Very little pressure (only when another buyer was considering the car) which is understandable •Preston Hutchins was trustworthy •Preston Hutchins listened to me and was attentive to my needs •Preston Hutchins provided quick and clear communication (email or phone calls) •Preston Hutchins played no games, he made it clear my priority was number 1 •The final sale process was quick and painless — Preston Hutchins and Germain Lexus of Easton made the process easy •Final price was exactly as negotiated (no last-minute surprises)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Charlene, Thank you for taking the time out of your day to write this review. At Germain Lexus of Easton, we strive make our guests' comfortable during their vehicle purchases. We appreciate your business and we are happy to hear Preston took care of you during yours. If you ever need anything, please let us know! Hope to see you soon! Sincerely, Germain Lexus of Easton


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