Reviews

Average Ratings

4.8
116 lifetime reviews. Includes reviews of Lexus of Knoxville from DealerRater.com
  • Customer

    Logan Waggoner the sales rep. was very professional and assisted me in looking at several cars - the various Lexus SUVs. There was no high pressu...


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    Logan Waggoner the sales rep. was very professional and assisted me in looking at several cars - the various Lexus SUVs. There was no high pressure and I accomplished my goal in determining what vehicle I would want to pursue a purchase of.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 15k maintaince
    October 17, 2017

    The person who explains Ned the service to me was cleat and thorough. My car was clean when I picked it up. I liked receiving email notification...


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    The person who explains Ned the service to me was cleat and thorough. My car was clean when I picked it up. I liked receiving email notifications when service was finished. However, I thought the cost was too high for the maintenance work

    Does recommend this dealer
    Came in for service or repair

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  • Lexus Service
    October 17, 2017

    Professional, efficient and friendly. Everything always goes smoothly. Care is taken to protect seats and floors. Vehicles are returned to owners...


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    Professional, efficient and friendly. Everything always goes smoothly. Care is taken to protect seats and floors. Vehicles are returned to owners, washed with dressed tires. The waiting area is comfortable and well stocked with drinks and snacks.

    Does recommend this dealer
    Came in for service or repair

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  • Lexus of Knoxville goes above and beyond with service
    October 7, 2017

    I have been a customer of Lexus of Knoxville for 20 years. There has never been a time that they did not go above and beyond excellent expectation...


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    I have been a customer of Lexus of Knoxville for 20 years. There has never been a time that they did not go above and beyond excellent expectations. Everyone makes certain the customer is always the most important person in every experience. This is true today (I recently purchased a new vehicle) as it has been for 20 years of my experience.

    Does recommend this dealer

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  • Service
    October 5, 2017

    Very professional and courteous. Provided an update on additional services needed and supplied a courtesy car to minimize inconvenience. The serv...


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    Very professional and courteous. Provided an update on additional services needed and supplied a courtesy car to minimize inconvenience. The service team worked. Seamlessly from the porter to the advisor to the technician.

    Does recommend this dealer
    Came in for service or repair

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  • 65,000 mile service.
    October 4, 2017

    Shiloh Randolph was ready for us when we arrived. The paper work on the loner car was completed and ready for me to sign. We have a 2 hour drive t...


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    Shiloh Randolph was ready for us when we arrived. The paper work on the loner car was completed and ready for me to sign. We have a 2 hour drive to your dealership so it's important to keep things on schedule. We have been using Lexus of Knoxville for over 4 years now and have never been disappointed. Shiloh always greets us with a smile and is very helpful.

    Does recommend this dealer
    Came in for service or repair

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  • Replace air bag
    October 3, 2017

    This visit was much better than my previous visits.This time service was excellent My airbag replaced and my car was washed and looked good


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    This visit was much better than my previous visits.This time service was excellent My airbag replaced and my car was washed and looked good

    Does recommend this dealer
    Came in for service or repair

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  • Awesome Service as Always
    October 2, 2017

    Great experience as always. Our Service Representative - Shiloh always takes great care of us. Thorough and timely service. Good value on a job...


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    Great experience as always. Our Service Representative - Shiloh always takes great care of us. Thorough and timely service. Good value on a job well done.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service
    September 29, 2017

    This was our first service for our new ES 350. Our service advisor, Jamison Strope was friendly, courteous and very knowledgeable. He told us exac...


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    This was our first service for our new ES 350. Our service advisor, Jamison Strope was friendly, courteous and very knowledgeable. He told us exactly what would be done and gave us an approximate time it would be ready. We were very pleased.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent service
    September 28, 2017

    Great service as always. Never have a problem getting an aappointment. Service managers are knowledgeable a d always pleasant to work with. Highl...


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    Great service as always. Never have a problem getting an aappointment. Service managers are knowledgeable a d always pleasant to work with. Highly recommended servicedepartment

    Does recommend this dealer
    Came in for service or repair

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