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Reviews

Average Ratings

4.7
43 lifetime reviews. Includes reviews of Lexus of Knoxville from DealerRater.com
  • Lexus of Knoxville

    Was very pleased with the overall experience. My salesperson, Catherine was friendly and knowledgeable. All of the professionals at Lexus were hel...

    Dealer Response

    Thanks for the positive feedback and welcome to the Lexus of Knoxville family!


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    Was very pleased with the overall experience. My salesperson, Catherine was friendly and knowledgeable. All of the professionals at Lexus were helpful and handled everything well. They tried to handle my deal quickly and professionally. I would and plan to return.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the positive feedback and welcome to the Lexus of Knoxville family!


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  • Excellent
    May 8, 2017

    My salesman was Logan and he was truly exceptional. He understood my wants and worked quickly to find what I wanted and helped me through the pro...


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    My salesman was Logan and he was truly exceptional. He understood my wants and worked quickly to find what I wanted and helped me through the process. He got everything I wanted, explained everything in detail once my vehicle arrived along with the finance guy. It was a wonderful experience and I couldn't be happier with my purchase.

    Does recommend this dealer

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  • Purchase experience
    May 5, 2017

    Salesman was outstanding. We have been very comfortable dealing with Howard White and have purchased numerous cars from him at Lexus of Knoxville....


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    Salesman was outstanding. We have been very comfortable dealing with Howard White and have purchased numerous cars from him at Lexus of Knoxville. We returned to this dealership because of the customer service from both the sales, finance manager, and the service representative we normally deal with for our Lexus vehicles.

    Does recommend this dealer

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  • Great experience!
    May 5, 2017

    I made an appointment to have an oil change and tire rotation on my 2016 GX460. Everyone was super nice and I was pleasantly surprised to learn t...


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    I made an appointment to have an oil change and tire rotation on my 2016 GX460. Everyone was super nice and I was pleasantly surprised to learn that the service person had scheduled a loaner car for me. Exceptional customer service from everyone. The service was much better than Lexus of Cool Springs.

    Does recommend this dealer
    Came in for service or repair

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  • Handled with the highest degree of efficiency.
    April 26, 2017

    The service was timely. The staff is friendly and knowledgeable. The installation looks good. The car always comes back clean. I had a much apprec...


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    The service was timely. The staff is friendly and knowledgeable. The installation looks good. The car always comes back clean. I had a much appreciated loaner car.

    Does recommend this dealer
    Came in for service or repair

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  • Customer satisfaction
    April 23, 2017

    Everyone was extremely helpful and truly seemed to want to please the customer. I was very impressed with the knowledge all employees showed abo...


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    Everyone was extremely helpful and truly seemed to want to please the customer. I was very impressed with the knowledge all employees showed about the 2017 vehicles.

    Does recommend this dealer

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  • Wonderful and timely
    April 21, 2017

    My service was timely and well done. Harry was professional and courteous and made sure I was satisfied. He answered all questions. The amenit...


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    My service was timely and well done. Harry was professional and courteous and made sure I was satisfied. He answered all questions. The amenities are excellent and the waiting room comfortable. I could not be happier with the service.

    Does recommend this dealer
    Came in for service or repair

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  • oil change, head lamps lights polished, rear lights replaced
    April 19, 2017

    The service center is always polite, and easy to work with. They are always kind to let me borrow a loaner till my car is fixed.


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    The service center is always polite, and easy to work with. They are always kind to let me borrow a loaner till my car is fixed.

    Does recommend this dealer
    Came in for service or repair

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  • Great service
    April 18, 2017

    I have always received great sales and service from this dealership. I have owned 3 Lexus and taken my cars to this dealership for servicing.


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    I have always received great sales and service from this dealership. I have owned 3 Lexus and taken my cars to this dealership for servicing.

    Does recommend this dealer
    Came in for service or repair

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  • Absolutely the best customer service in town

    I have been changing my oil at Lexus if Knoxville for as long as I can remember and I tell you what, they just never seem to disappoint! The custo...


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    I have been changing my oil at Lexus if Knoxville for as long as I can remember and I tell you what, they just never seem to disappoint! The customer service they show theirs customers is phenomenal. They take care of you and your vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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