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Sales 9:00 AM - 5:00 PM
Service Closed
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 6:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat Closed
Sun Closed
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Reviews

3.7
51 lifetime reviews. Includes reviews of Lexus of Mishawaka from DealerRater.com
  • Great experience!!

    had a great buying experience at this dealership, would purchase from them again in the future.


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    had a great buying experience at this dealership, would purchase from them again in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Worst experience ever

    I bought a 2014 CPO used car. Test drove it in the rain (no big deal it happens). I sat there for over 3 hours waiting on the loan company to get ...

    Dealer Response

    As the General Manager of the dealership, I want to sincerely apologize for your experience. We have been an Elite Lexus Certified dealership for ...


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    I bought a 2014 CPO used car. Test drove it in the rain (no big deal it happens). I sat there for over 3 hours waiting on the loan company to get back to me, we never had a chance to negotiate price, or trade in value. Fast forward I drove off. Now it wasnt raining and we noticed a HUGE crack in the windshield. One that there was no way the dealership could have ignored. Turn around and went back. Got them to say they will replace the windshield. Leave the dealership again, pulled over to connect Bluetooth in a parking lot, never shut the car off it was running the whole time... get blue tooth connected and put the car in drive and it dies. Completely dead!!!!!!!!!!!!! Took us 3 trips to autozone and close to an hour to change the damn battery. Car has been running great since then.... fast forward again, I get my title work in the mail and its all in my dad's name. My dad didn't buy the car he went with me for support. My name is on everything now this..... I have never been so disappointed in a dealership before and I've word in the car biz for 4 years and I would have never done what this place did. I will not be getting any service work done here and I will never buy another car from here.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    As the General Manager of the dealership, I want to sincerely apologize for your experience. We have been an Elite Lexus Certified dealership for 15 years consecutively (since we have been open). I want you to know that this is not how we do business. We have recently lost our inventory lot manager and are currently looking for the RIGHT PERSON for our organization. However, I wanted to personally reach out to you and see if we could talk to see if there was a way that we could earn back the opportunity to build your trust in us. Please give me a call at 574-243-7700 Ext: 708 or e-mail me at pwatson4@lexusofmishawaka.com at your convenience. Thank you for your consideration. Sincerely, Perry Watson IV General Manager Lexus of Mishawaka


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  • Declining Service Reputation...with Me

    Over the past several years, Lexus of Mishawaka has fallen in their quality of service. The routine service intervals take far too long and often...

    Dealer Response

    Man - Someone with my exact complaints to Lexus Corporation! As the intervals get longer you are correct that we end up having to have conversat...


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    Over the past several years, Lexus of Mishawaka has fallen in their quality of service. The routine service intervals take far too long and often yield a car in worse shape that when they started. Ridiculous recommendations for future service in the thousands of dollars. I've had to fix some of their errors by taking the car to WALMART! And Walmart actually did a better job for far less using better technicians. Go figure.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Man - Someone with my exact complaints to Lexus Corporation! As the intervals get longer you are correct that we end up having to have conversations with customers that we have never had to have. You use to see us every 3000 miles for an oil change and now it's 10,000 miles if you're on SYNTHETIC OIL. As a result of that, we have moved to a WCI process (World Class Inspection) that reports your vehicle health. This came about as a result of more of our customers having mechanical issues that we were not seeing before they returned for their next visit. As a result of more wear and tear between the service intervals, this was the right thing to do. As a matter of fact, one of our repeat customers had a mechanical issue and made the comment to me "I trust and depend on you all to tell me everything going on with my vehicle. I can decide what I want to fix or not. I expect to know the status even if everything is OK." I never forgot that. This is why we tell you everything and if my team is doing their job we go through this on every vehicle, every time. You deserve to know and if it were my family I would want to know. As far as my technicians. Let me say we have to agree to disagree. Their fix first visit scores are 60 points higher than any other Lexus dealer in the nation. We are one of the only dealers regardless of brand that has 1/2 of its technical staff MASTER CERTIFIED and LEXUS MASTER CERTIFIED at that. They are the ones that take the calls from other facilities like Walmart that work on all makes and models when they don't know how to change the oil or fix our product. I can tell you some crazy stories but for the sake of time I won't, I'll just say it's always better to have us work on your vehicle. In addition to that, we have a shop foreman that has been here with us since we opened in the fall of 2001. I trust him with my life and especially my customer's vehicles. So listen I would love to speak with you and see if we can find common ground on these issues. If we can't I understand. May blessing be upon you and your family regardless. Sincerely, Perry Watson IV General Manager Lexus of Mishawaka 574-243-7700 Ext: 708 pwatson4@lexusofmishawaka.com


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Service & Repair

About Our Dealership

Dealer on Cars.com since April 2013

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

"Delivering personalized luxury everyday!"