[{"id":485558,"personPtyId":54271841,"firstName":"Tony","lastName":"Groppe","titleText":"Assistant Service Manager","emailTxt":"a.groppe@lexusofmishawaka.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":11,"combinedEmpReviewCnt":234,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/5a6654439d98.jpg","drDealerId":36309,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":417368,"personPtyId":31138906,"firstName":"Norma Jean","lastName":"Versmesse","titleText":"Sales and Leasing Consultant","shortBioText":"After surviving my 3rd cancer I had to leave the corporate world. I was then approached by my second family Lexus of Mishawaka about a sales position. After being a customer/family member since 2003 when I purchased my first Lexus I now have 3 Lexus.. I just love cars growing up with a father who builds classics, cars are my second nature! In my spare time I like to drag race and hang out in the garage:) I'm a mother of 3 wonderful children one of which a U.S Marine. If you don't find me in the garage you will find me by the water. My attention to detail and organizational skills come to play when I'm working with a guest, as I want them to experience \"why I became a Lexus Family Member in 2003\"","emailTxt":"njv@lexusofmishawaka.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":109,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/971ad374dd4a.jpg","drDealerId":36309,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"1412121600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":485556,"personPtyId":41113171,"firstName":"Jessica","lastName":"Shively","titleText":"Assistant Service Manager","emailTxt":"j.pyrzewski@lexusofmishawaka.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":187,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/51a8498f3b18.jpg","drDealerId":36309,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1422748800","certifiedEmployee":true,"deptDscrp":"Service"},{"id":103042,"personPtyId":31128009,"firstName":"Caleb","lastName":"Knapp","titleText":"Technology Specialist","shortBioText":"I have been with Lexus of Mishawaka since 2009. I originally started, here at Lexus, in the detail department and I have worked hard to get to where I am today. I studied at Ball State University and have a degree in business information technology and digital imaging. Making you, my guest, feel as respected and as welcome as possible is my daily goal. Every day is a new day and I plan on making today the best one yet.","emailTxt":"c.knapp@lexusofmishawaka.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/49e014877948.jpg","drDealerId":36309,"dealerEmpStartDtUtc":"1257033600","industryStartDtUtc":"1257033600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":44920,"firstName":"Cynthia","lastName":"Lawson","titleText":"Receptionist","emailTxt":"c.lawson@lexusofmishawaka.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/899f2127d48b.jpg","drDealerId":36309,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":52245,"personPtyId":31128368,"firstName":"Greg","lastName":"Vanden","titleText":"Sales Consultant","shortBioText":"I have been with Lexus of Mishawaka since the day we opened in 2001. It has been a wonderful experience and customers have become like family! I am now selling cars to the grand-kids of my original customers, what a treat. I love the outdoors and I am active in animal rescue. I have alway have been passionate about history and geography so I travel as often as I can throughout our beautiful country. \"Do unto others as you would have others do unto you\" has always been my guiding precept. I want the entire car buying experience to be truly enjoyable for you from the moment you step into our dealership for the first time.","emailTxt":"gregv@lexusofmishawaka.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":103,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/bc51e8d8b451.jpg","drDealerId":36309,"dealerEmpStartDtUtc":"986083200","industryStartDtUtc":"528508800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":47230,"personPtyId":44204423,"firstName":"Robert","lastName":"Brooks","titleText":"General Sales Manager","shortBioText":"I have been in the car business since 1991 and I have worked Sales, New and Used Car Manager, and Finance. Started with Toyota and I have worked my way up thru Lexus. Straight forward car guy. I say what I mean and I mean what I say and I deliver.","emailTxt":"r.brooks@lexusofmishawaka.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/1115fea3-3a11-49b4-a0e8-f146dd56a8af.jpg","drDealerId":36309,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":44687,"personPtyId":31742691,"firstName":"Perry","lastName":"Watson IV","titleText":"General Manager","emailTxt":"pwatson4@lexusofmishawaka.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/pw4.jpg","drDealerId":36309,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":485554,"personPtyId":40814136,"firstName":"Robert","lastName":"Grooms","titleText":"Fixed Operations Manager","emailTxt":"r.grooms@lexusofmishawaka.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/5846def05120.jpg","drDealerId":36309,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"1093996800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":485555,"firstName":"Andrew","lastName":"Gill","titleText":"Parts Manager","emailTxt":"a.gill@lexusofmishawaka.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36309,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":612626,"firstName":"Aaron","lastName":"Brady","titleText":"Sales and Leasing Consultant","emailTxt":"a.brady@lexusofmishawaka.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36309,"dealerEmpStartDtUtc":"1561939200","industryStartDtUtc":"1561939200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":612625,"firstName":"Mike","lastName":"Mason","titleText":"Sales and Leasing Consultant","shortBioText":"Started in the service department at Lexus. My goal was to get to sales from the start. Shortly after getting into sales I was able to get Master Certified. Huge sports fan that loves the outdoors and boating. Lucky to be apart of the Lexus family and plan to be here for a long time.","emailTxt":"m.mason@lexusofmishawaka.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36309/employees/445d9d108d0b.jpg","drDealerId":36309,"dealerEmpStartDtUtc":"1483228800","industryStartDtUtc":"1483228800","certifiedEmployee":false,"deptDscrp":"Sales"}]

Lexus of Mishawaka

4.8 out of 5 4.8
Rectangle 48
Sales 8:30 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Lexus of Mishawaka Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2013

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning

...

and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

"Delivering personalized luxury everyday!"

Service

Wheel Balance

$79.95 and up*

Tire Rotation

$19.95 and up*

Oil, Filter Change

$59.95 and up*

New Battery

$159.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
730 lifetime reviews. Includes reviews of Lexus of Mishawaka from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 16, 2019

    The most comfortable I have ever felt buying a car. The sales staff and Robert were extremely accommodating I will definitely buy another car from this... dealership..

    5.0 out of 5
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    Quality of Repair
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Greg Vanden

    Sales Consultant

    (4.9) 103 reviews

  • 5.0 out of 5
    October 16, 2019

    I had requested that my car would be finished by mid afternoon. It was done before that. I drive over from Michigan, so it was appreciated.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jessica Shively

    Assistant Service Manager

    (4.8) 187 reviews

  • August 23, 2017

    Very helpful even though they could not help really tried

    5.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 15, 2019

    Great service, made me fill welcome. Even though I bought a used vehicle , everybody that I came in contact treated me great. Excellent service... great... people

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Robert Brooks

    General Sales Manager

    (4.8) 66 reviews

    Aaron Brady

    Sales and Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    October 15, 2019

    They were timely and patient with getting my needs met. They make sure it is running acceptable when I leave. They gave me a loaner as well

    5.0 out of 5
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    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tony Groppe

    Assistant Service Manager

    (4.9) 234 reviews

  • 5.0 out of 5
    October 14, 2019

    Tony was helpful and communicated with me concerning my battery situation. Battery was discharged completely when I tried to start my car in the morning.... I removed battery and took it to the service department to check it out.

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tony Groppe

    Assistant Service Manager

    (4.9) 234 reviews

  • 3.0 out of 5
    October 14, 2019

    Came in for transmission and transfer case service I chose to wait for the work to be completed. At the completion of the work I sat in the service writer's... office for neatly an hour waiting for someone in the parts department to show up to complete the paperwork so my bill could be finalized. The service writer was not happy and neither was I. Someone should address these issues with the parts department personnel.

    4.0 out of 5
    Customer Service
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    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tony Groppe

    Assistant Service Manager

    (4.9) 234 reviews

    Perry Watson IV

    General Manager

    (4.8) 49 reviews

  • 5.0 out of 5
    October 11, 2019

    It was fast and easy, they were helpful in anyway and quick to answer any questions I had. Easy to work with as well as very friendly staff

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Greg Vanden

    Sales Consultant

    (4.9) 103 reviews

    Robert Brooks

    General Sales Manager

    (4.8) 66 reviews

  • 5.0 out of 5
    October 10, 2019

    Lexus of Mishawaka is as good as other Lexus dealers. They are efficient and they care about their customers. They tried to not let you wait for a long... time.

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Greg Vanden

    Sales Consultant

    (4.9) 103 reviews

    Robert Brooks

    General Sales Manager

    (4.8) 66 reviews

  • 5.0 out of 5
    October 9, 2019

    Because Lexus dealership , Attentive, very knowledgeable, great service. And Jessica always greets us with a smile, very attentive, she is the best. She... knows her work, very processional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jessica Shively

    Assistant Service Manager

    (4.8) 187 reviews

    Caleb Knapp

    Technology Specialist

    (5.0) 52 reviews

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