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Reviews

Average Ratings

4.7
194 lifetime reviews. Includes reviews of Lexus of Thousand Oaks from DealerRater.com
  • Attentive sales leader in Patrick Wei
    May 30, 2017

    Very helpful Professional staff at dealership with all the amenities you could want Patrick did a great job with the sale of the auto Great Sho...

    Lexus of Thousand Oaks

    Thank you VERY much for your kind words :) We appreciate the feedback.


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    Very helpful Professional staff at dealership with all the amenities you could want Patrick did a great job with the sale of the auto Great Showroom

    Does recommend this dealer
    Lexus of Thousand Oaks

    Thank you VERY much for your kind words :) We appreciate the feedback.


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  • Best Service and Price!
    May 25, 2017

    Dear readers, I???ve spent 2 months shopping for RX 450h F-Sport (fully loaded MSRP $63,488) around Lexus Dealerships in a 100-mile radius from Sh...

    Lexus of Thousand Oaks

    Thank you VERY much Pasha :) We appreciate your kind words, as well as Patrick and Paul, I've sent them a copy Thank you again


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    Dear readers, I???ve spent 2 months shopping for RX 450h F-Sport (fully loaded MSRP $63,488) around Lexus Dealerships in a 100-mile radius from Sherman Oaks. Got the best deal from Thousand Oaks Lexus. Special thank you to Patrick Wei and Paul Vallis. My 1-time pay lease cost me 15-20% less than all other dealers could offer. On top of the best price I got an extra gift: Tow Hitch ($487 value) to make my purchase even sweeter. For any savvy buyer like myself: save your time (I already did it for you), go straight to Lexus of Thousand Oaks, ask for Patrick or Paul and get the best out of it. Pasha Rex Greater Los Angeles Real Estate Broker

    Does recommend this dealer
    Lexus of Thousand Oaks

    Thank you VERY much Pasha :) We appreciate your kind words, as well as Patrick and Paul, I've sent them a copy Thank you again


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  • Outstanding customer service
    May 5, 2017

    I just purchased a new Lexus NX and love it. My sales associate was Nick Falsafi. He was professional, not pushy and did everything possible to ...

    Lexus of Thousand Oaks

    Thank you Bernadette :) Nick will be happy to read your feedback :)


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    I just purchased a new Lexus NX and love it. My sales associate was Nick Falsafi. He was professional, not pushy and did everything possible to get me what I was looking for. Everyone at the dealership was involved in making my experience outstanding. Highly recommend this dealership.

    Does recommend this dealer
    Lexus of Thousand Oaks

    Thank you Bernadette :) Nick will be happy to read your feedback :)


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  • Very positive purchase experience
    March 29, 2017

    We worked with Patrick on the sale and Mel on financing. Both were great representatives of the dealership. Patrick was extremely knowledgeable ...

    Lexus of Thousand Oaks

    Thank you VERY much! I will pass on your kind words to Patrick, Mel and our staff!


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    We worked with Patrick on the sale and Mel on financing. Both were great representatives of the dealership. Patrick was extremely knowledgeable about the vehicle we purchased even though it was not a Lexus and he made sure we had all of our questions answered. He provided a exceptional level of service. Mel made the financing a breeze and educated us on the warranty options which we did end up purchasing. Thank you to both Patrick and Mel! We wouldn't hesitate to visit Lexus of Thousand Oaks for future purchases.

    Does recommend this dealer
    Lexus of Thousand Oaks

    Thank you VERY much! I will pass on your kind words to Patrick, Mel and our staff!


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  • Lease Experience

    My current lease of a 2013 RX350 was about to end. On Friday, February 17, I went to the Cars.com website and used it to build the Lexus RX350 ca...

    Dealer Response

    Thank you so very much!!!


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    My current lease of a 2013 RX350 was about to end. On Friday, February 17, I went to the Cars.com website and used it to build the Lexus RX350 car, color (interior/exterior), and options I was looking for . I directed the website to send the car details out to 5 different Lexus dealers with the following instructions: "Please send me information if you have an available car, or can get one through a dealer to dealer trade, with the details/options I've listed. I want to enter into another 4 year lease. Also, please send me the pricing and lease details. Patrick Wei, Internet Sales Manager of Lexus of Thousand Oaks responded immediately with the exact car and terms I was looking for. No negotiation needed, met the following Friday and drove off with my newly leased RX350. Another Lexus dealer sent me a breakdown of a similar RX350, with certain options missing, and no lease terms provided. Three other Lexus dealerships sent emails and called daily to see if I was interested in a new or used car, but provided no details. My experience with Patrick was exceptional, and would recommend him to anyone who is interested in a Lexus. My goal was to determine what I really wanted in a car, find out which dealer had such a car, and essentially buy it through the internet manager. Patrick made that happen because he listened and responded exactly to what I wanted. Thanks to Patrick and Lexus of Thousand Oaks.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so very much!!!


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  • cistomer service
    February 19, 2017

    We purchased our RX350 at another dealership but due to distance issues went to lexus of thousand oaks for service. We had some technology issues...

    Lexus of Thousand Oaks

    Lexus of Thousand Oaks said on 02/20/2017 11:37 AM Thank you VERY much! I sent a copy of your comments to Faylan and our management staff. Tha...

    Lexus of Thousand Oaks

    Thank you VERY much! I sent a copy of your comments to Faylan and our management staff. Thank you again.


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    We purchased our RX350 at another dealership but due to distance issues went to lexus of thousand oaks for service. We had some technology issues and Faylan Lee took much pains to answer our questions and walk us through our issues. Really terrific service.

    Does recommend this dealer
    Came in for service or repair
    Lexus of Thousand Oaks

    Lexus of Thousand Oaks said on 02/20/2017 11:37 AM Thank you VERY much! I sent a copy of your comments to Faylan and our management staff. Thank you again.

    Lexus of Thousand Oaks

    Thank you VERY much! I sent a copy of your comments to Faylan and our management staff. Thank you again.


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  • Still waiting for price quote

    Still waiting for a price quote on a vehicle that I requested.

    Dealer Response

    Hi Ken, thank you for your feedback. I've checked our records and found that you communicated with Paul Vallis, who gave you a quote. But, I am ...


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    Still waiting for a price quote on a vehicle that I requested.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Ken, thank you for your feedback. I've checked our records and found that you communicated with Paul Vallis, who gave you a quote. But, I am having Paul Vallis make contact with you again. Sorry for the confusion, I hope you are still in the market.


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  • Purchase of new car

    We have been buying and leasing cars from Lexus of T.O. now for more than 20 years. My Dad bought his first Lexus there and we have continued al...

    Dealer Response

    Bev, please accept my apologies for the delayed response to your online review Thank you VERY much for your kind words for Alex--we truly apprec...


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    We have been buying and leasing cars from Lexus of T.O. now for more than 20 years. My Dad bought his first Lexus there and we have continued all through the years. Alex, our salesman is always honest, even when we've been ready to jump into a sale that he feels wouldn't be the best for us. with patience and his guidance, we always leave there happy ad loving our new cars.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Bev, please accept my apologies for the delayed response to your online review Thank you VERY much for your kind words for Alex--we truly appreciate them. Happy holidays and thank you again


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  • Great Experience

    Went in yesterday and couldn't be happier with the results. I, being the poorly prepared, absent-minded person that I am forgot to contact the own...

    Dealer Response

    Thank you very much for the kind words...I have relayed them to Lora, Holli and the management staff. We look forward to being of service to you a...


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    Went in yesterday and couldn't be happier with the results. I, being the poorly prepared, absent-minded person that I am forgot to contact the owner and tell him we were running a bit late . He was so helpful in setting us with Lora, despite the late arrival time of 1830 (they close at 1900). He had been in contact w/ the previous day because I had shown online interest. I ended up falling in love with a car, that was appropriately priced and decided to purchase it. The sales people (namely Lora) and finance employees (namely Holli) were so awesome and stayed after hours to help me through the process. Lora went above and beyond for us yesterday and I get the feeling that was not an unusual occurrence. Thank you Lora !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for the kind words...I have relayed them to Lora, Holli and the management staff. We look forward to being of service to you and your family. Enjoy your Lexus


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  • In love with my new IS.
    March 26, 2015

    I picked up my new 2015 IS250 on Feb. 27, 2015 from Lexus of Thousand Oaks. I had emailed Grettel Perricone, Internet Business Manger, the Sunday...


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    I picked up my new 2015 IS250 on Feb. 27, 2015 from Lexus of Thousand Oaks. I had emailed Grettel Perricone, Internet Business Manger, the Sunday before & we made arrangements for me to come in on Wednesday to see what we could work out. We sat down with Paul Vallis, Internet Business Manager, (Grettel was never far away) & we talked for a few minutes about what options & color I'd like, he said ok & walked away for a few minutes. As soon as he came back he told me what they could do for me & asked what I thought about it. I was shocked & so happy that I just sat there for a bit with the room spinning around me. If this sounds dramatic then my apologies but I'm just telling you how it went down. It was a very easy time for me. I test drove the car, Paul went with us & answered some of my questions along the way. We got back to the dealership, I met with Maryann Cord in finance, she is so awesome. Easy going, calm, nice. I felt comfortable the whole time I was signing away just being in her company. She is a real asset to the dealership. Finally we met with Julie Kobayashi, Vehicle Delivery Specialist, who is a walking book of knowledge when it comes to what these cars can do. It's astonishing. She went over the basics with me, not to overwhelm me too much! She is the sweetest! (I'm still learning little things everyday that I had no idea of the day before). Overall, my experience with Lexus of TO was a very positive one. I'm grateful for Grettel & her endless patience & kindness from Day 1. She has a very strong business presence about her, but at the same time she's truly caring of her customers. I can honestly say I recommend Lexus of TO to anyone with complete & total confidence that they too will leave feeling great.

    Does recommend this dealer

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