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Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun 10:00 AM - 8:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

3.6
343 lifetime reviews. Includes reviews of Keyes Lexus of Valencia from DealerRater.com
  • Do not bring your car here!!!
    January 7, 2017

    I brought my car here for service last week and my advisor was Tony. Upon receiving my car after service, there was 3 scratches and paint missing ...


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    I brought my car here for service last week and my advisor was Tony. Upon receiving my car after service, there was 3 scratches and paint missing from my bumper. I told Tony about it and he was completely disrespectful. He said they would not take responsibility and had a total attitude about it. His manager Derick tried to have the paint fixed and was unsuccessful. And once again there was nothing they could do. Either one could show me cameras to prove the damage was there when I brought it in. I've owned 20 cars over my lifetime, many that visited dealerships and I've never had such a horrible experience like this. After this, I might be trading in my lexus got another brand because of how I was treated. The general manager Rob was no better. He still claimed no responsibility.

    Does not recommend this dealer
    Came in for service or repair

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  • Best place to buy from

    The easiest purchase in a while great people and experience thank you Dean.


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    The easiest purchase in a while great people and experience thank you Dean.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Terrible experience

    My daughter and I went there after seeing an ad for a car that she was interested in. She was headed to Northern Cal from San Diego to shop for ca...


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    My daughter and I went there after seeing an ad for a car that she was interested in. She was headed to Northern Cal from San Diego to shop for cars, but since the ad came up, we decided she should stop there to look at this particular car. On the phone, the salesman was super-helpful and accommodating, just trying to get us into the dealership. He told me that he could lower the price by a certain amount, which would’ve been enough to get into my daughter's price range. When we arrived, the salesman that I spoke with wasn’t there. I now believe that this was a sales tactic, because when I told them what he’d promised, they just said, “Well, he’s not here.” Because we were exhausted, we returned to talk about the numbers for the price that they had offered us (more than what was comfortable for my daughter, but we were tired), and they RAISED the price! Total frustration. Super slimy and salesy. They were stereotypical used car salesmen. Kept switching salesmen. Leaving us for long periods of time, and a bullying attitude. The high-pressure sales technique was awful and we felt we couldn't trust them. We finally left for good because of the terrible vibe and condescending attitudes. We ended up buying a car EXACTLY like the one they had (same model, same mileage, same year, same color) in Northern Cal for substantially less, at a dealership that advertised "no high-pressure sales." That transaction was smooth and straightforward and MUCH less stressful, and my daughter is at peace and happy with her purchase. I would never consider going back to Lexus of Valencia, but when my husband and I are ready to purchase another car for ourselves (soon), the other dealership will be our first stop.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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About Our Dealership

Dealer on Cars.com since September 2016

Lexus of Valencia is a destination dealership for not just Southern California customers but for customers all around the Western US. You will not find a better combination of price and customer service, and we'd love to prove it to you.

"Welcome to Lexus of Valencia an Elite of Lexus dealer"