Reviews

Average Ratings

2.6
343 lifetime reviews. Includes reviews of Keyes Lexus of Valencia from DealerRater.com
  • Do not bring your car here!!!
    January 7, 2017

    I brought my car here for service last week and my advisor was Tony. Upon receiving my car after service, there was 3 scratches and paint missing ...


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    I brought my car here for service last week and my advisor was Tony. Upon receiving my car after service, there was 3 scratches and paint missing from my bumper. I told Tony about it and he was completely disrespectful. He said they would not take responsibility and had a total attitude about it. His manager Derick tried to have the paint fixed and was unsuccessful. And once again there was nothing they could do. Either one could show me cameras to prove the damage was there when I brought it in. I've owned 20 cars over my lifetime, many that visited dealerships and I've never had such a horrible experience like this. After this, I might be trading in my lexus got another brand because of how I was treated. The general manager Rob was no better. He still claimed no responsibility.

    Does not recommend this dealer
    Came in for service or repair

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  • Best place to buy from

    The easiest purchase in a while great people and experience thank you Dean.


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    The easiest purchase in a while great people and experience thank you Dean.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible experience

    My daughter and I went there after seeing an ad for a car that she was interested in. She was headed to Northern Cal from San Diego to shop for ca...


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    My daughter and I went there after seeing an ad for a car that she was interested in. She was headed to Northern Cal from San Diego to shop for cars, but since the ad came up, we decided she should stop there to look at this particular car. On the phone, the salesman was super-helpful and accommodating, just trying to get us into the dealership. He told me that he could lower the price by a certain amount, which would’ve been enough to get into my daughter's price range. When we arrived, the salesman that I spoke with wasn’t there. I now believe that this was a sales tactic, because when I told them what he’d promised, they just said, “Well, he’s not here.” Because we were exhausted, we returned to talk about the numbers for the price that they had offered us (more than what was comfortable for my daughter, but we were tired), and they RAISED the price! Total frustration. Super slimy and salesy. They were stereotypical used car salesmen. Kept switching salesmen. Leaving us for long periods of time, and a bullying attitude. The high-pressure sales technique was awful and we felt we couldn't trust them. We finally left for good because of the terrible vibe and condescending attitudes. We ended up buying a car EXACTLY like the one they had (same model, same mileage, same year, same color) in Northern Cal for substantially less, at a dealership that advertised "no high-pressure sales." That transaction was smooth and straightforward and MUCH less stressful, and my daughter is at peace and happy with her purchase. I would never consider going back to Lexus of Valencia, but when my husband and I are ready to purchase another car for ourselves (soon), the other dealership will be our first stop.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Amazing customer service at Valencia Lexus Dealership
    August 3, 2015

    Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevi...


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    Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!

    Does recommend this dealer
    Came in for service or repair

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  • Very Pleased With Scott Melville in the Service Dept!
    May 20, 2015

    Scott has been a pleasure to deal with. He listens to me & addresses all issues. If need be, he arranges a loaner car. My car is always ready t...


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    Scott has been a pleasure to deal with. He listens to me & addresses all issues. If need be, he arranges a loaner car. My car is always ready to be picked up at the promised time.

    Does recommend this dealer
    Came in for service or repair

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  • Very Poor Customer Service
    March 10, 2015

    I emailed this to: Mr. Jay Bradshaw, Business Development Manager , Lexus of Valencia 661-260-2028 Direct Line, 323-807-9100 Cell Phone, jbradshaw...


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    I emailed this to: Mr. Jay Bradshaw, Business Development Manager , Lexus of Valencia 661-260-2028 Direct Line, 323-807-9100 Cell Phone, jbradshaw@lexusofvalencia.com Jay, I did not feel that I got VIP service yesterday. As I told you on the phone last night, I felt that you passed me off to someone else. In fact I was under the impression that you were busy at the moment and would be returning to assist me. After returning from test driving the 2nd vehicle, I observed you walking off the lot. At this point, I was still thinking you were going to return shortly thereafter to assist me. The reason I thought this was because I had been corresponding with you through email and phone and text. You introduced Al and mumbled something about he's going to take you on a test drive of the vehicles. Then you disappeared. You were very vague. In fact when I saw you leaving and not returning, I felt you were dissing me or trying to avoid me. I even asked Al if you were coming back to assist me. He said no that he was going to help me. Al was a nice guy but the impresion you gave was confusing, vague, and left me feeling unimportant. What's more disappointing is that I called you after I left the dealer to express my dissatisfaction with your service and the offer I was given. You said you would call me back after I specifically asked you if you were going to call me back shortly thereafter. After waiting for a resonable amount of time (about 45 minutes), I called you back because I hadn't received a call from you. Of course, it goes to your voicemail and I leave a message that I was still waiting a call back from you. After a few minutes, I text you the same message. As of now I still haven't received any response from you. Needless to say, you left me feeling very dissatisfied, disrespected, ignored, and angry. Certainly not the VIP treatment you stated in your email. I would appreciate it if you could let me know either way. But it's obvious you are ignoring me, hoping that I'd forget about this. This is absolutely unacceptable and has left a bad taste in my mind about you and Lexus of Valencia. I will make a formal complaint and post this bad review on the appropriate websites. A very unhappy customer... Tino Tuiasosopo

    Does not recommend this dealer

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  • Shawna Salinas provided excellent service!
    February 18, 2015

    I was extremely satisfied with Shawna. She has a loaner car ready when I got there. She kept me informed about my car. She really went out of h...


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    I was extremely satisfied with Shawna. She has a loaner car ready when I got there. She kept me informed about my car. She really went out of her way to accommodate my request. The transaction was completely hassle free. I could not ask for better service than this. Thank you Shawna for taking good care of me. C.H

    Does recommend this dealer
    Came in for service or repair

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  • Great car buying experience
    December 1, 2014

    Lexus of Valencia gave us the best buying experience that I have ever had Paul Interante was very helpful and very knowledgeable made it a pleasur...


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    Lexus of Valencia gave us the best buying experience that I have ever had Paul Interante was very helpful and very knowledgeable made it a pleasure to buy a new car I will buy all my future cars from lexus of Valencia

    Does recommend this dealer

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  • satisfied
    November 14, 2014

    friendly and they helped my right away... i didnt wait that long and also right on time very satisfied customer as always... definetly recommend t...


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    friendly and they helped my right away... i didnt wait that long and also right on time very satisfied customer as always... definetly recommend to my friends

    Does recommend this dealer
    Came in for service or repair

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  • The best customer service I have ever experienced period!
    November 13, 2014

    Very friendly and caring people who gave me a great deal for a vehicle and unmatched customer service during before and after I have bought my v...


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    Very friendly and caring people who gave me a great deal for a vehicle and unmatched customer service during before and after I have bought my vehicle and returned for vehicle service. Excellent , Excellent, Excellent !

    Does recommend this dealer

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