Hendrick Lexus Kansas City North

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Reviews

Average Ratings

4.2
50 lifetime reviews.
  • Treated Like a Royals at Hendrick

    I drove 200 miles for an incredible Lexus used car deal. While the car I bought was a high mileage used 2006 I was treated the same as any other L...

    Dealer Response

    We are so happy to hear how long of a journey you made for us and your wonderful deal! We very much enjoy making your experience with us as conmfo...


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    I drove 200 miles for an incredible Lexus used car deal. While the car I bought was a high mileage used 2006 I was treated the same as any other Lexus customer. The buying experience was very comfortable. Both the salesman and finance person were professional and accommodating. My used car was missing a tonneau cover. My salesman found an extra one in the parts area and installed it for no charge. He made sure I was comfortable with the features on the car before I left. The used car was in incredible condition. The dealership offered a 3 month, 3,600 mile power train warranty for no charge. I was able to upgrade that for 3 years and 36,000. I thought this was incredible considering the car I was buying had over 100,000 miles on it. I recommend this dealership and would drive back for another car from them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so happy to hear how long of a journey you made for us and your wonderful deal! We very much enjoy making your experience with us as conmfortable and as seamless as possible. We hope to have you back in soon!! Sincerely, Hendrick Lexus Kansas City North


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  • Car buying with ease!

    Very nice car buying experience overall. Friendly, knowledgeable, and service oriented sales staff. Monica Sanchez has gone out of her way to ma...

    Dealer Response

    Thank You Nan and Pap for the 5-Star Review and letting us know about your experience. We are so happy Monica Sanchez took such great care of you!...


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    Very nice car buying experience overall. Friendly, knowledgeable, and service oriented sales staff. Monica Sanchez has gone out of her way to make sure we were completely happy with our L Certified purchase. Her communication is excellent and she will work to make your buying experience comfortable and free of stress. Very happy with our purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You Nan and Pap for the 5-Star Review and letting us know about your experience. We are so happy Monica Sanchez took such great care of you! Thanks again for letting us know and we look forward to seeing you soon! -SusanLexus


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  • Purchasing

    Our experience buying our Lexus was GREAT! Steve allowed us to test drive several cars . He never pressured us to buy. He was very patient very re...

    Dealer Response

    Thank you for the 5-Star rating and feedback! We love hearing about your experience! We also want you to know how much we appreciate YOU! See you ...


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    Our experience buying our Lexus was GREAT! Steve allowed us to test drive several cars . He never pressured us to buy. He was very patient very respect tful gave us a great deal on our purchase. I recommend Hendrix for your Lexus needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the 5-Star rating and feedback! We love hearing about your experience! We also want you to know how much we appreciate YOU! See you soon. -SusanLexus


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  • Traded in my Range Rover for new Lexus GS

    Herman and Monica were amazing, it was my second car from Herman and with Monica assisting with calling me whenever they got a silver GS in was gr...

    Dealer Response

    Thank you Alan so much for the amazing review on Herman and Monica! It is nice to hear you received the "Lexus Experience". You are sure to be the...


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    Herman and Monica were amazing, it was my second car from Herman and with Monica assisting with calling me whenever they got a silver GS in was great. I felt as if I were top priority. I highly recommend them both, Monica even got me the nicer hat that I wanted instead of the older style had her got me an F-Sport one, it's the little things that count lol.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Alan so much for the amazing review on Herman and Monica! It is nice to hear you received the "Lexus Experience". You are sure to be the envy of your family and friends! Thanks again for taking the time to let us know about your experience and THANK YOU for doing business with us! -SusanLexus


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  • Great buying experience!

    We love our 2017 Lexus RX 350 F Sport! Our salesman, Adam, was very friendly, courteous, and professional. He was also informative, helpful and ex...

    Dealer Response

    Mark and Kim- Thank you for the 5-Star rating and your experience with Adam. We are pleased to hear he provided the "Lexus Experience". Thanks aga...


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    We love our 2017 Lexus RX 350 F Sport! Our salesman, Adam, was very friendly, courteous, and professional. He was also informative, helpful and extremely patient as we were trying to make our decision. He located and found exactly what we wanted, and provided follow-up on all our questions. All the staff here were friendly and helpful and made this purchase enjoyable. We will be contacting Adam when it's time for our next vehicle!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mark and Kim- Thank you for the 5-Star rating and your experience with Adam. We are pleased to hear he provided the "Lexus Experience". Thanks again and we look forward to seeing you back real soon! -SusanLexus


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  • Loving our Lexus

    Purchased our new Lexus RX350 from Monica Sanchez a few months ago and so far are totally happy with it! Meeting all of our expectations and rid...

    Dealer Response

    We are so pleased to hear you are happy with your LEXUS and enjoyed working with Monica! Thank You for your business and we look forward to servic...


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    Purchased our new Lexus RX350 from Monica Sanchez a few months ago and so far are totally happy with it! Meeting all of our expectations and rides like a dream. We had a very pleasant experience with Monica she was more than willing to answer all of our questions and go the extra mile for us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so pleased to hear you are happy with your LEXUS and enjoyed working with Monica! Thank You for your business and we look forward to servicing your vehicle at your 6 month maintenance appointments! -SusanLexus


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  • Awesome Experience

    We worked with Adam Widebrook.  He was great!  We showed up early prior to opening, because we had an eye on a specific vehicle.  We were greeted ...

    Dealer Response

    Thank you for the awesome review about your experience and working with Adam Widebrook! We look forward to servicing you in the future. Thanks for...


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    We worked with Adam Widebrook.  He was great!  We showed up early prior to opening, because we had an eye on a specific vehicle.  We were greeted with a smile.  He was willing to help even before the store opened!  The car we were after had sold the previous night, but Adam wanted to know more of what we were looking for.  He took a look around his inventory, the South Hendrick location inventory and online cars which are available for transfer from all over the US.  Adam found us numerous options for our specific requirements!  We discussed a few over and over.  Adam was very informative of the car options and certification benefits.  We worked with Adam on a price and came to a good agreement on a car which was pretty much the same as the car we went in for originally.  Adam picked up our car from the south location that morning and brought it back north for us.   Here's where it gets even better.  Adam brought the car back north and wanted us to see it.  He let us know it needed to be detailed.  I discussed my concerns and he listened great.  Hendrick went over the car detailing it and touching it up per my requests to Adam.  Adam made sure the car was in exceptional shape prior to my return to pick up the vehicle.  I couldn't have asked for a better experience!  Adam walked us through everything and kept me informed through the entire process.   I'm a car guy, own several and have been through the buying process many times.  I've purchased cars In state, out of state, personally picking up vehicles or having them transferred.  Adam and Hendrick made the purchase smooth and enjoyable. Thanks for the great experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the awesome review about your experience and working with Adam Widebrook! We look forward to servicing you in the future. Thanks for your business and feel to contact us at any time with any questions or concerns. -Susan Lexus


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  • Very Professional Buying Experience

    I purchased my first Lexus from Monica at Hendrick Lexus and it was an excellent experience. Monica was very professional fully explaining the fe...

    Dealer Response

    Thanks for the 5-Star rating and awesome review about your experience with Monica! We appreciate your business! -SusanLexus


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    I purchased my first Lexus from Monica at Hendrick Lexus and it was an excellent experience. Monica was very professional fully explaining the features of the vehicle and informing me of the advantages of buying a Lexus Certified vehicle. Monica's informative but "not pushy" demeanor was very much appreciated. The dealership is a first class facility and Monica is the type of sales person that it is a joy to work with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the 5-Star rating and awesome review about your experience with Monica! We appreciate your business! -SusanLexus


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  • Great Car, Great Experience

    Recently my wife and I purchased a 2014 LS 460 F Sport and we're so pleased with the car and our experience at Hendrick Lexus. Everyone we encoun...

    Dealer Response

    Thank you for the 5-Star rating and feedback on your experience! We appreciate hearing that Monica, Kathy, Cory and Dan provided a "Lexus Experien...


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    Recently my wife and I purchased a 2014 LS 460 F Sport and we're so pleased with the car and our experience at Hendrick Lexus. Everyone we encountered treated us so well. Monica Sanchez, our salesperson, was awesome throughout the entire process. Kathy Groenenboom who delivered the car did a great job in getting us familiarized with the myriad of features throughout the vehicle. Like many things, its the people more than anything else that make the biggest difference in the experiences we have. We'll be seeing Monica again when it's time to buy our next Lexus. We also want to acknowledge Cory and Dan as well for their efforts on our behalf. Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-Star rating and feedback on your experience! We appreciate hearing that Monica, Kathy, Cory and Dan provided a "Lexus Experience". We look forward to helping you in the future. Thanks again for your business. We truly appreciate you. -Susan Lexus


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  • worst service department

    Been waiting for parts for 4 months. Nobody cares. I have called numerous times to no avail. I wouldn't recommend my worst enemy this dealership. ...


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    Been waiting for parts for 4 months. Nobody cares. I have called numerous times to no avail. I wouldn't recommend my worst enemy this dealership. I wanted to get service and not freebies. They've been claiming to be waiting for Toyota to send the parts. How long does it take to get the parts?

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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