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Reviews

Average Ratings

4.7
485 lifetime reviews. Includes reviews of Nalley Lexus, Roswell from DealerRater.com
  • Great service and super helpful

    The first great car buying experience I have had. I worked with Austin and Skip and they were awesome. To save me time Skip had another car moved...


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    The first great car buying experience I have had. I worked with Austin and Skip and they were awesome. To save me time Skip had another car moved from the Smyrna Nalley dealership to the Roswell dealership and had it checked out for me. Then after buying the car Austin personally drove the car to my house the next day!!! People these guys are ALL customer service. Best experience ever!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Steve Smith

    We did the entire process by phone with Sal and drove 6 hours to Atlanta to meet with Sal and everything was just as promised. Everyone was very f...


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    We did the entire process by phone with Sal and drove 6 hours to Atlanta to meet with Sal and everything was just as promised. Everyone was very friendly and it was a nice facility.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Bad tires
    March 3, 2017

    I bought a used vehicle from nalley Lexus Roswell a week ago, I was driving down the express way and the car was having some vibration. So I took ...


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    I bought a used vehicle from nalley Lexus Roswell a week ago, I was driving down the express way and the car was having some vibration. So I took it to a tire place, they said the tires on the vehicle were unsafe and so old they could not be serviced. I called nalley Lexus and spoke with the salesman, the used car manager and anyone else interested in listening. No body cared!!! I was told numerous times (before giving them money) THIS VEHICLE HAS BEEN THROUGH A TOTAL SAFETY CHECK!!!! Tires are one of the basic safety needs on a car, aren't they?????? I'm sad that they don't care.

    Does not recommend this dealer

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  • Jay was an amazing service technician!
    January 30, 2017

    Though I was not the owner of the car, but my boss's assistant, who was asked to get the car serviced, I was treated with the utmost respect. Jay,...


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    Though I was not the owner of the car, but my boss's assistant, who was asked to get the car serviced, I was treated with the utmost respect. Jay, the customer service person who helped me was fabulous. We needed extensive service and a rental was provided quickly. She was helpful in getting things removed from the car, was prompt in letting me know additional service that was needed, AND surprisingly, not needed! The rental car area was also so helpful- a wonderful woman behind the counter, that I'm ashamed I can't remember her name, was delightful. Will always come back!! It's not convenient to our office location, but so worth the drive!

    Does recommend this dealer
    Came in for service or repair

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  • Love my car, but not the Service!

    I recently purchased a NX 200t from Nalley Lexus Roswell. Although I do love my new car, I did not enjoy the purchasing process. It took too long...

    Dealer Response

    Hi Rkm, we appreciate you taking the time to respond. The staff at Nalley Lexus-Roswell take our reviews very seriously. If you'd be willing, our ...


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    I recently purchased a NX 200t from Nalley Lexus Roswell. Although I do love my new car, I did not enjoy the purchasing process. It took too long , and despite me telling the salesperson I did not need to be outside in the wet, freezing weather. He lead me outside to take a test drive, but did NOT bring the keys, leaving me outside in the cold for 15 minutes, while he located them! Very poor Customer Service!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Rkm, we appreciate you taking the time to respond. The staff at Nalley Lexus-Roswell take our reviews very seriously. If you'd be willing, our manager would like to speak with you at (404) 994-4325 to discuss ways to improve your experience with Nalley Lexus-Roswell moving forward. Thank you for your input, and we hope to hear from you soon. James Boening, General Manager


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  • CPO GS Shopping

    Hassan and Brandon were very accommodating and easy to work with. They offered me a good deal on a great car that just wasn't the right fit for ...


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    Hassan and Brandon were very accommodating and easy to work with. They offered me a good deal on a great car that just wasn't the right fit for me. I look forward to making a deal with them soon.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Very Nice & Professional Sales Consultant
    December 16, 2016

    We just purchased a certified LS460 and Barry was very professional and knowledgeable about the brand and the specific car. His calm non pushy a...


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    We just purchased a certified LS460 and Barry was very professional and knowledgeable about the brand and the specific car. His calm non pushy approach made my wife very comfortable and made the process very easy. If you or your wife want a very easy and calm purchasing experience defiantly call Barry his follow-up and attention to detail will make the process stress free. Joe Barrett

    Does recommend this dealer

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  • T.Bommelje

    I don't normally write reviews but my buying experience was so great I had to. NO pushy sales staff & all the info I needed to make my decision t...


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    I don't normally write reviews but my buying experience was so great I had to. NO pushy sales staff & all the info I needed to make my decision to purchase a Lexus RX350. Our salesman, Shaun Robinson, was wonderful in finding the car we wanted. From sales to the finance it was a pleasure doing business with Nalley Lexus, Roswell.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great dealership.. Great selection... Ask for Barry!
    December 9, 2016

    I usually don't take time to write reviews, but my experience was so good and the dealer was so awesome that I have to share.. I recently purchas...


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    I usually don't take time to write reviews, but my experience was so good and the dealer was so awesome that I have to share.. I recently purchased a pre-owned 2015 Lexus from this dealership. Typically, I dread car shopping, but working with Barry (Steinberg) to find my perfect car made car shopping bearable but also fun and easy. Not only did he find my car, I could tell what a great person he is, great dad, grandfather. Just such a pleasure to be around. I am done "shopping". From now on, I will just be going to Barry because I trust him and he actually cares about helping me. One time, the dealership did not have a particular product that my car needed, and Barry went out and got it for me on his own. Who does that!?!?! I just felt that I should share my experience and maybe help someone else out that needs a good car-buying experience. :)

    Does recommend this dealer

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  • Purchased RX 350
    November 21, 2016

    Bought thru internet pricing. Rep was out due to family emergency. Sal Damico stepped in and was exceptionally helpful throughout process. Closed ...


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    Bought thru internet pricing. Rep was out due to family emergency. Sal Damico stepped in and was exceptionally helpful throughout process. Closed deal on first day.

    Does recommend this dealer

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