Honda of Ames

I worked with Adolfo Ninaquispe and had an excellent experience. Even though I didn't end up buying the car I was looking at, I respect the way that Adolfo treated me as a customer through the process. He had good communication and I felt comfortable working with him, I would definitely work with him again!

Drove 120miles to buy a car that I confirmed before leaving was available. When I arrived the car was not there. And no one even apologized. Just “oops”. I would never buy a car here. Boo.

I spent over $35,000. This was the first time dealing with the Honda in Ames, instead of Des Moines, and will be my last. At first, I thought my experience may be was a fluke, until I found out my coworker's son had almost the same thing happen to him about a year or two ago. I was told the morning of me signing papers, that my car would no longer come with the Honda warranty, like originally advertised. The $27,000 listed price stayed the same, and I ended up purchasing a separate warranty for $3000. When test driving the car, I was told it had not been touched, but come pick up, its going to look "amazing". However, come pick up, it was far from. I was initially being talked to like my concerns were not a big deal, and that it's a used car, so things wouldn't be "perfect". The trunk quite literally looked like a bear had been back there with deep scratches and scuffs everywhere. The ceiling fabric had stains, the interior looked like it had been wiped with a rag, there was gunk and dust in my air vents, center council, door handle, ect. Streaks on the odometer screen and review mirror. I was told how many of the stains could be taken off away right there with some Windex and how, "Oh I know what that is, it's ketchup." (on the ceiling) A new to me car, from a certified Honda dealership, should not be looking like this. The outside had some dings, deep scratches, and paint chip on the side. After continuing to point things out, I am told that they "Normally don't do these things until they know the car is sold anyway," which doesn't make sense to me, as all cars at a dealership are cleaned to pristine condition in order to sell quick on the lots. Mind you, I said I wanted this car 5 days prior, and was told to give them two days to get everything up to warranty expectations. Anyways, after explaining I just spent $35,000 on this car, I should not have to personally take Windex to clean the ketchup off the ceiling and clean the interior myself, they offer me a WE OWE YOU, to bring the car in and do some "touch ups." They said they do not have detailers on site, and they come in on the weekends. This car was most definitely not professionally detailed the weekend prior to me picking up the car. They were very helpful on getting me financed without a cosigner, however, had to run my credit twice, to multiple credit unions, due to an error on their end with the type of car I needed financed for.

Wayde was very knowledgeable about the cars he was showing me and mom. He was patient enough and answered all our questions with the best attitude. I would recommend this dealership and sales person to anyone.

We had a wonderful experience buying a CRV from Wayde at Honda of Ames. Wayde answered all of our questions and gave us great options in our price range. He showed us the features each car had and took time to explore options outside of what we came in initially looking at. Aaron was great help with financing once we decided on the car we wanted. If you want an honest, knowledgeable, kind car salesman to work with, look no further than Wayde Klingbeil!

Salesman was friendly, but the car we were interested in was in the repair shop.

Purchased 2019 Ridgeline White with 120thousand Miles great working with the sales manager to get the deal I wanted. That satisfied me enough to purchase the Truck. More info= Requested they put timing belt on for the price of the parts as was not enough service history from previous owner they agreed & that made me happy to purchase the truck being no way to tell if that recommended service had been performed but now i know it's safe to continue to drive with the timing belt being replaced for me before purchase.

Process went well! The car had been serviced, detailed and was ready to go. It was exactly as advertised, NO SURPRISES!

Christina Demaris from Honda of Ames was courteous, and kind during my visit at Honda of Ames.

Jeff Searcy has always taken great care of my vehicles over the years. He’s a nice guy and always tries to help me out anyway he can. It’s always greatly appreciated! Thank you.